Records and Information Management


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This book is a comprehensive, strategic approach to the creation, management, and disposition of information and records in organisations and is the first to analyse the impact that cloud computing and emerging technologies such as social networks and microblogging has on records management programmes.

The emergence of Web 2.0 and social media has fundamentally changed the way information is created, exchanged, and stored. Information is a valuable asset to be employed by the organisation to help meet its goals, but it can also pose a risk to the organisation if not effectively managed. The increasingly complex regulatory and legal environment, along with the growing volume and changing nature of records and information created through emerging technologies, has brought records and information management to the attention of executives who are ultimately responsible for the success or failure of their organisations. This book provides readers either an introduction to or a review of records management principles and practices, but with a consideration of the impact on those principles and practices made by records created through the use of emerging technologies and stored in the clouds.

This book will be of interest to students of archives and records management, experienced archives and records professionals who want a new perspective on their chosen field, supervisors and managers with the responsibility for records and information management and upperlevel managers, executives, and other decision makers who are responsible for effectively managing their organisation’s information assets.

July 2013; 424pp; paperback; 978-1-85604-836-1; £49.95

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Records and Information Management

  1. 1. Records and Information Management Patricia C. Franks
  2. 2. What is it? A new textbook by Patricia C. Franks and published by Facet Publishing which presents complete coverage of the records and information lifecycle model. The book encompasses paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in “the cloud” (software as a service).
  3. 3. Who is it for? The books is for records professionals at any stage of their career. Those wishing to learn all they can would benefit from reading all the chapters. However, the book is also for experienced professionals who would benefit from a reference book that brings together archives, records & information management, information governance, digital preservation & more. Important ideas and definitions are included in more that one chapter, so that chapters can be read independently.
  4. 4. About the book To bring a real-world perspective, 12 individuals were invited to contribute their expertise in the form of perspectives (reflections) or paradigms (case studies). The guest authors (listed on the next slide) include archivists, records managers and information professionals.
  5. 5. Who is in it?Patricia C. Franks, San Jose University Steve Bailey, JISC Eugene Yang, KISMET Consulting Inc. Tanya Marshall, Vermont State Archives Nancy Kunde Mary Beth Herkert, Oregon State Archives Christian van der Ven, Brabant Historical Information Emilie Gagnet Leumas, Archdiocese of New Orleans Fred V. Diers, GRM, Inc. Barb Ricci, Los Alamos County Jeffrey W. Cox, Improve Group Ross Harvey, Simmons College Diane K. Carlisle, ARMA International
  6. 6. What to expect chapter-by-chapter
  7. 7. 1. The Origins and Development of Records and Information Management This chapter provides the reader with a glimpse of the the path recordkeeping and record- keepers have taken from prehistoric times to the present. Perspective: Steve Bailey expresses his conviction that to meet the challenges of the future, records manager must deviate from the past and develop records management programs that put the user first.
  8. 8. 2. Building an Information Governance Program on a Solid RIM Foundation This chapter introduces the concept of information governance and explains laws, regulations and standards that impact records and information management programs. Paradigm: Eugene Yang provides a rationale for standards within the context of the nuclear regulatory environment.
  9. 9. 3. Records and Information Creation/Capture, Classification, and File Plan Development This chapter introduces records creation, capture, classification and file plan development for records and information that result from business activities conducted by users at home and work. Paradigm: Tanya Marshall contributes to the conversation about classification and information systems in her paradigm on the Vermont Functional Classification System.
  10. 10. 4. Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition This chapter presents records retention strategies useful to those organizations stressing the value of disposition as part of the overall information governance approach. Paradigm: Nancy Kunde describes one organization’s approach to records appraisal, retention and disposition as part of implementing an Enterprise Planning system and shares the lessons learned.
  11. 11. 5. Records and Information Access, Storage and Retrieval This chapter describes ways records and information managers can contribute their expertise during the active phase of the information lifecycle to decisions being made about workflow processes, access controls, storage systems, metadata and the search and retrieval processes. Paradigm: Deborah Rifenbark describes the steps taken to automate a manual “new business intake” workflow process with a law firm.
  12. 12. 6. Electronic Records and Electronic Records Management Systems This chapter describes systems of record and systems of engagement and the vital role records professionals play in identifying records in both systems and in providing guidance to those responsible for capturing and managing them. Paradigm: Mary Beth Heskert shares experiences and lessons learned in expanding cloud services to local governments
  13. 13. 7. Emerging Technologies and Records Management This chapter explores the ways in which social media impact the recordkeeping profession. It introduces the diffusion of innovation and trend spotting as methods that can be used to prepare for the changes that will take place due to emerging technologies and changing societal expectations. Paradigm: Christian van der Ven describes a social media intiative to improve customer service.
  14. 14. 8. Vital Records, Disaster Preparedness and Recovery, and Business Continuity This chapter discusses business resumption, which depends on vital records, disaster preparedness and recovery, and business continuity plans. Paradigm: Emilie Gagnet Leumas describes how the Archdiocese of New Orleans rebuilt its archives after Hurricane Katrina.
  15. 15. 9. Monitoring, Auditing and Risk Management This chapter presents several methods of monitoring and auditing records and information management programs and explores risk assessment (including risk identification, risk analysis, and risk evaluation). Paradigm: Fred V. Diers offers one method to mitigate risk in his paradigm on creating defensible records retention programs.
  16. 16. 10. Inactive Records Management, Archives, and Long-Term Preservation This chapter covers the topics of inactive records management, archives and long-term preservation. Paradigm: Guest contributors Barb Ricci and Jeffrey Cox describe how they implemented a records management program for physical records as a first step in a comprehensive plan for the city of Los Alamos, USA, that will eventually include electronic records.
  17. 17. 11. Records Management Education and Training This chapter presents a variety of option for records and information management education and training, including degree programs, professional development opportunities, and in- house training programs. Paradigm: Ross Harvey provides an overview of Simmons College’s virtual Digital Curriculum Lab.
  18. 18. 12. From Records Managements to Information Governance: An Evolution This chapter explains how the information shared in the previous chapters can be used to develop a legally defensible records management program and an effective information governance strategy. Paradigm: Diane Carlisle of ARMA International provides a detailed explanation of the Generally Accepted Recordkeeping Principles and an over of the Maturity Model that can be used to evaluate and improves an existing RIM program.
  19. 19. If you want to order the book...
  20. 20. The book is out now! Click here to order the book from the Facet Publishing website