Face Off Bulgaria Presentation Eng

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  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Mystery Shopping Face Off Bulgaria Ltd - The Mystery Shopping Company
  • Face Off Bulgaria Presentation Eng

    1. 1. <ul><li> </li></ul><ul><li> Quality, Specialization, Personal touch </li></ul>
    2. 2. <ul><li>How much do you invest to attract your customers ? </li></ul><ul><li>Do you know in reality what they experience when they visit you? </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    3. 3. <ul><li>The mystery shoppers of Face Off Bulgaria will get in the shoes of your customers and you will receive invaluable information for the performance of your company at any time and any point of sale in Bulgaria. </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    4. 4. <ul><li>Mystery Shopping is a very useful and effective tool for measuring and improving the quality of services offered, increasing profits and preventing loss. </li></ul><ul><ul><li>Reality Check - clear and objective view of the process of offering products and services in any industry. </li></ul></ul><ul><li>Mystery shopping programs are designed to measure whether or not your company delivers products and services according to its standards, and to identify possible areas of improvement. </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    5. 5. <ul><li>Detailed reality check </li></ul><ul><li>Applicable in any industry </li></ul><ul><li>Far more affordable investment than any other traditional marketing instrument </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    6. 6. <ul><li>Measuring the performance of staff and management </li></ul><ul><li>Establishing training needs </li></ul><ul><li>Preparing bonus systems for staff and management </li></ul><ul><li>Keeping brand standards </li></ul><ul><li>Measuring the performance of trade partners </li></ul><ul><li>Taking timely preventing measures in situations like : lack of information during promotions , product quality, etc. </li></ul><ul><li>Preventing loss </li></ul><ul><li>Benchmarking </li></ul><ul><li>Offering excellent customer service and increasing profits ! </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    7. 7. <ul><li>Protecting your company from loss </li></ul><ul><li>Giving you KEY COMPETITIVE ADVANTAGE – invaluable, objective and detailed information for your company’s performance </li></ul><ul><li>Motivating your employess to offer excellent service and sell more to all of your customers, all of the time </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    8. 8. <ul><li>Specialised Mystery Shopping company ; member of MSPA Europe – Mystery Shopping Providers Association </li></ul><ul><li>International know how and software </li></ul><ul><li>More than 5 00 trained mystery shoppers throughout the country </li></ul><ul><li>24/7/365 , fast and easy access to the input data via our professional web based Mystery Shopping software </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    9. 9. <ul><li>Mystery shops – visits in person, by means of which you will find out what in reality is happening in your points of sale throughout the country, at any moment </li></ul><ul><ul><li>Mystery calls – evaluations of the service quality over the telephone, most commonly used in support and call centers and companies offering phone transactions </li></ul></ul><ul><ul><li>Mystery Shopping for manufacturers and distributors – very effective method for monitoring your trade partners – find out how your products are being presented and whether education, advertisement and trade discount investments are accounted for </li></ul></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    10. 10. <ul><ul><li>Benchmarking Mystery Shopping – extremely useful tool for evaluating competitors’ performance and positioning </li></ul></ul><ul><ul><li>Price Audits – monitoring competitors’ prices for certain products/ services </li></ul></ul><ul><ul><li>Mystery e-mail – evaluating e-mail correspondence, as well as e-mail transactions </li></ul></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    11. 11. <ul><li>Hypermarkets </li></ul><ul><li>Automobile industry </li></ul><ul><li>Fashion industry </li></ul><ul><li>Financial institutions </li></ul><ul><li>IT companies </li></ul><ul><li>Call centres </li></ul><ul><li>Pharmaceuticals </li></ul><ul><li>Supermarket chains </li></ul><ul><li>Manufacturers and distributors </li></ul><ul><li>Real estate </li></ul><ul><li>Courier companies </li></ul><ul><li>Others ... </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    12. 12. FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    13. 13. FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    14. 14. FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    15. 15. FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY <ul><li>Professionalism and quality </li></ul><ul><li>Specialisation and personal touch </li></ul>
    16. 16. FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY
    17. 17. <ul><li>Sashka Pavlova </li></ul><ul><li>  </li></ul><ul><li>Sales Manager </li></ul><ul><li>  </li></ul><ul><li>Face Off Bulgaria - The Mystery </li></ul><ul><li>Shopping Company </li></ul><ul><li>12 Juri Venelin Str. </li></ul><ul><li>Sofia 1000 </li></ul><ul><li>Tel . : +3592/ 981 23 75 </li></ul><ul><li>E-mail: sashka.pavlova@faceoff.bg </li></ul><ul><li>Web: www.faceoff.bg </li></ul><ul><li>  </li></ul><ul><li>Eva Parvanova  </li></ul><ul><li>Owner   </li></ul><ul><li>Face Off Bulgaria - The Mystery </li></ul><ul><li>Shopping Company </li></ul><ul><li>12 Juri Venelin Str. </li></ul><ul><li>Sofia 1000 </li></ul><ul><li>Tel . : +3592/ 981 23 75 </li></ul><ul><li>E-mail: eva.parvanova@faceoff.bg </li></ul><ul><li>Web: www.faceoff.bg </li></ul>FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY

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