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Channels of collaboration

Presentation given a while back in SecondLife on collaboration and where virtual worlds fit into the set of tools available, as well as the 'Roobaab' product

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Channels of collaboration

  1. 1. Channels of Collaboration<br />Neil Canham<br />Co-Founder, Flying Island<br />
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  15. 15. Overview<br />What is Collaboration?<br />Channels and Modes<br />Tools<br />Conflict<br />Immersive Environments<br />Why Roobaab?<br />
  16. 16. What is Collaboration?<br />Collaboration is a recursive process where two or more people or organizations work together in an intersection of common goals — for example, an intellectual endeavour that is creative in nature—by sharing knowledge, learning and building consensus.<br />Wikipedia<br />
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  18. 18. What is Collaboration?<br />Collaborate<br /> to work jointly on an activity or project<br />Compact Oxford English Dictionary<br />
  19. 19. Collaborative Software<br />software designed to help people involved in a common task achieve their goals… The design intent is to transform the way documents and rich media are shared in order to enable more effective team collaboration… <br />Wikipedia<br />
  20. 20. Everyone’s Everywhere<br />Most groupware used by colocatedstaff<br />“Yeah, just put it on the network drive. You look puzzled. Ok I’ll come and do it for you”<br />Collaboration systems only get tested when there are no other channels<br />Ease of use and reliability become key<br />Timezones, Languages<br />
  21. 21. Communication - Collaboration<br />Communication is not collaboration<br />It’s what you do with it that counts<br />Discussion might be collaboration<br />Mode of communication <br />Synchronous vs Asynchronous<br />Do you NEED synchronous?<br />Sometimes asynchronous can be more valuable<br />
  22. 22. Channels<br />Ways to pass information<br />Tools for sharing information<br />Modes<br />Channel of Collaboration?<br />
  23. 23. Voice<br />Synchronous<br />Telephone / teleconference<br />VoIP<br />Broadcast / streaming (one way)<br />Asynchronous<br />Voicemail<br />Podcast<br />
  24. 24. Text<br />Synchronous<br />Instant Message<br />Shared Editing<br />Asynchronous<br />Email<br />Shared Document repository<br />Wikis, Forums, Twitter<br /><ul><li>Mixed Mode
  25. 25. Twitter
  26. 26. Google Wave</li></li></ul><li>Missing Cues…<br />“Sure. I have all the time in the world, I’d love to do all the work and you all can just sit back and take the credit! That just sounds wonderful. Just kidding, it doesn’t really sound wonderful, but I don’t see why that wouldn’t work. I can work on it tomorrow night when we are done with our meeting.” <br />
  27. 27. Text<br />Synchronous<br />Instant Message<br />Shared Editing<br />Asynchronous<br />Email<br />Shared Document repository<br />Wikis, Forums, Twitter<br /><ul><li>Mixed Mode
  28. 28. Twitter
  29. 29. Google Wave</li></li></ul><li>
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  33. 33. Text<br />Synchronous<br />Instant Message<br />Shared Editing<br />Asynchronous<br />Email<br />Shared Document repository<br />Wikis, Forums, Twitter<br /><ul><li>Mixed Mode
  34. 34. Twitter
  35. 35. Google Wave</li></li></ul><li>Change the Channel!<br />Changing the main channel will have profound effects on group dynamics<br />Don’t be afraid to change<br />A more restricted channel might be a good thing!<br />
  36. 36. Diagrams, Pictures, Video<br />Synchronous<br />Shared whiteboard / desktop<br />Web camera<br />Video conference<br />Asynchronous<br />Picture archive (Flickr)<br />Video clip / screen cam (YouTube)<br />
  37. 37. Conflict?<br />Good<br />Effective, efficient communications<br />Time for thoughtful reaction and reflection<br />Bad<br />Enforced strategies for use<br />Easier to be blunt / forthright / ambiguous<br />Mixed sense of urgency for response<br />
  38. 38. Channel of Collaboration<br />Communications channel with attitude… as long as it’s the right attitude!<br />
  39. 39. Collaboration is<br />Tools<br />+<br />Shared Goals<br />+<br />Agreed Process<br />
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  41. 41. Doing stuff together?<br />Virtual Worlds<br />Persistent Immersive Environments (PIE)<br />Powerful sense of place<br />Palpable, inescapable sense of sharing<br />Building, Watching, Listening, Being TOGETHER<br />Togethering?<br />
  42. 42. Make it Simple!<br />Acknowledge Corporate / occasional users<br />Familiar environments<br />Intuitive tools to enhance sharing and immersion<br />The Principle of Least Surprise<br />
  43. 43. Roobaab<br />Make it really easy to share and collaborate<br />You choose when and how you want to collaborate<br />Provide really useful tools<br />Bring the team together without bringing the team together<br />
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  58. 58. Not the end<br />There may be no ‘I’ in TEAM <br />but <br />You can’t take the Labor out of Collaboration<br />For more info on Roobaab or a demo of any of the tools in this presentation contact Richard Meiklejohn in SL, or email<br />