Building An IT Plan

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A brief presentation on building an Information Technology plan

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Building An IT Plan

  1. 1. Building an IT Plan Michael St. John
  2. 2. About Expetec <ul><li>15 year old local company being part of the Expetec system for 5 years </li></ul><ul><li>Over 65 years of combined IT experience </li></ul><ul><li>Currently managing and monitoring over 500 PCs and 50 servers with backup and disaster recovery devices </li></ul>
  3. 3. Your Presenter: Michael St. John <ul><li>VP of Sales and Marketing at Expetec of Rochester </li></ul><ul><li>WMU Grad </li></ul><ul><li>SGT in MANG – Iraqi Veteran </li></ul><ul><li>Philosophy – Put the needs of my customers, employees and business before my own </li></ul><ul><li>6 years in the IT/Telecommunications Arena </li></ul>
  4. 4. Objective <ul><li>How to plan for Computer/Server Purchases and Replacement </li></ul><ul><li>Proper Parts of a Voice and Data Network </li></ul><ul><li>Employee Use Policy </li></ul><ul><li>What to do now to plan for future IT needs? </li></ul>
  5. 5. Planning for Computer Purchases <ul><li>1 Think about the Software you will need to run on your computers. Note their Requirements: Industry Specific, Accounting, Microsoft Office, CRM </li></ul><ul><li>2 Are you and your employees going to be mobile? Would a laptop be more suitable? </li></ul>
  6. 6. When do you need a Server? <ul><li>You have more than one PC </li></ul><ul><li>Remote users need access </li></ul><ul><li>Many users interacting on projects and using same software databases </li></ul><ul><li>Restriction of rights for users to certain files </li></ul><ul><li>Aging computers </li></ul><ul><li>Centralized backup & restore testing </li></ul>
  7. 7. Where to buy? <ul><li>Pros and Cons of </li></ul><ul><ul><li>Big Box and Retail Stores </li></ul></ul><ul><ul><li>Online </li></ul></ul><ul><ul><li>Local IT Companies </li></ul></ul><ul><li>Be sure to consider: </li></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Industry Standard/Market Share </li></ul></ul><ul><ul><li>Best Practices and Support </li></ul></ul>
  8. 8. Proper Parts of a Data Network <ul><li>Firewall </li></ul><ul><li>Router </li></ul><ul><li>Switch </li></ul><ul><li>Server </li></ul><ul><li>Back Up Device </li></ul><ul><li>Secure Storage Room </li></ul><ul><li>Disaster Recovery Plan </li></ul><ul><li>Use Policy </li></ul>
  9. 9. Proper Parts for a VOIP Network <ul><li>Phones </li></ul><ul><li>Phone System </li></ul><ul><li>QOS & POE Switch </li></ul><ul><li>Redundancy plan </li></ul><ul><li>Emergency plan </li></ul><ul><li>Use Policy </li></ul>
  10. 10. Creating an Employee IT policy <ul><li>Who has access to files and what type of files should they have access to? </li></ul><ul><li>Who maintains administrative passwords and where they are kept? </li></ul><ul><li>Who has access to server rooms? </li></ul><ul><li>What websites are employees allowed to access and for what purpose with your assets? </li></ul><ul><li>Who can call where for what reason? </li></ul>
  11. 11. Preparing for Future <ul><li>Computers operate efficiently 3-6 years </li></ul><ul><li>Servers operate efficiently 5 to 7 years </li></ul><ul><li>Haas as an alternative </li></ul><ul><li>Virus scanners need licenses renewed yearly </li></ul><ul><li>Software upgrades should happen regularly </li></ul><ul><li>Saas – pros and cons </li></ul><ul><li>Onsite staff vs. outside vendor for support </li></ul>
  12. 12. Preparing for Future Plans <ul><li>MPLS (multiple protocol label switching) </li></ul><ul><li>Cloud </li></ul><ul><li>Data Center </li></ul><ul><li>BDR (backup & disaster recovery) </li></ul><ul><li>Moves, Adds and Changes </li></ul><ul><li>Growth/Downsizing </li></ul>
  13. 13. What others Say <ul><li>Mike Butler , Health Insurance Agent, Rick Young and Associates </li></ul><ul><li>“ I have a quick story that best describes the type of business professional Mike St. John is - I am a sales professional like Mike, and I was referred to a top Competitor of Mike's in our geographic area. As I presented my proposals and products to Mike's competitor at some point I mentioned that I knew Mike and I have a business relationship with him. The competitor raved on Mike's Integrity, and commitment to his profession and his clients. Think about this for a minute. THIS ALL CAME FROM HIS TOP COMPETITOR! Now just think how he would treat you and your business as a client of his. For all your telecommunication needs, you owe it to yourself to deal Mike St. John. Just ask his competitors!!” June 19, 2009 </li></ul>
  14. 14. What Others Say <ul><li>Kevin Macklem </li></ul><ul><li>Kevin hired you as a IT Consultant in 2007 and hired you more than once </li></ul><ul><li>Top qualities: Personable, Expert, High Integrity </li></ul><ul><li>“ Mike provided our company with our VoIP system in 2007. An expert in the field, Mike helped us significantly lower our costs and greatly improve our telecommunications with our new office. Should we ever have an issue, Mike is always right there to help!” July 13, 2009 </li></ul>
  15. 15. Wrap Up <ul><li>Sharing of personal IT experiences with planning and budgeting </li></ul><ul><li>Q & A </li></ul>

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