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Exotel For Last Mile Logistics

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Exotel For Last Mile Logistics

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One of the biggest factors for the success of a business depends on the operational efficiency of their last mile logistics.

We, at Exotel, are directing our efforts into making last mile logistics hassle-free and more efficient.

Why should an e-commerce or 3rd party logistics company care about this?

1. you get to save money on manpower and operations
2. customers get to have the best experience

One of the biggest factors for the success of a business depends on the operational efficiency of their last mile logistics.

We, at Exotel, are directing our efforts into making last mile logistics hassle-free and more efficient.

Why should an e-commerce or 3rd party logistics company care about this?

1. you get to save money on manpower and operations
2. customers get to have the best experience

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Exotel For Last Mile Logistics

  1. 1. RE-IMAGINING COMMUNICATIONS FOR 3PL NIKHIL KUMAR, CHIEF EVANGELIST, EXOTEL
  2. 2. 2011 FOUNDED IN BANGALORE 90+ TEAM SIZE 3M+ INDIA, SINGAPORE, MALAYSIA, INDONESIA ONE OF SOUTHEAST ASIA'S LARGEST CLOUD TELEPHONY PLATFORMS 1000+ BUSINESSES SERVED CALLS EVERYDAY
  3. 3. ORDER CREATION USING MISSED CALLS FOR CUSTOMER MOBILE SERVICE 1
  4. 4. CONNECT CUSTOMERS USING CALLS TO VENDORS INSTANTLY 2
  5. 5. RESCHEDULE DELIVERIES USING AUTOMATED IVR CALLS 3
  6. 6. DYNAMIC ETA ALERTS USING SMS FOR GROCERY DELIVERIES 4
  7. 7. MASKED CONVERSATIONS USING A VIRTUAL NUMBER BETWEEN DRIVERS AND RIDERS 5
  8. 8. PICKUP CONFIRMATION USING IVR BASED INPUTS FOR REVERSE LOGISTICS 6 NUVO EX Customised Logistics Services
  9. 9. CUSTOMER FEEDBACK USING SMS & MISSED CALLS 7
  10. 10. SHOWCASE 1 WWW.EUSS.EDU 70% Flipkart's Deliveries 3M Shipments a month 4,000 Pincodes One of the most technically advanced logistics provider in India
  11. 11. SHOWCASE 2 WWW.EUSS.EDU One of the largest privately owned express logistics provider, acquired by DHL in 2004 Pincodes 20,000 Shipments a month 12M Market Share 52%
  12. 12. CUSTOMER FOCUS - BETTER EXPERIENCE & PRIVACY INTACT IMPROVED EFFICIENCY - REDUCED DELIVERY FAILURES & TRACKING INTACT COST EFFECTIVE - LOWER CALL RATES WITH NO MISUSE
  13. 13. EXOTEL POWERED LOGISTICS EVERYDAY* TWITTER | @NIKHILKUMARKS 90% 50% 60% 75% CAB RIDES ECOM SHIPMENTS MEAL DELIVERIES LOCAL SERVICES *INDIA MARKET

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