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Cloud Communication for E-commerce & Last Mile Logistics

With increasing costs for deliveries and logistics, cloud communication can help companies save cost and at the same time build brand loyalty. Here are some simple things you're overlooking now

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Cloud Communication for E-commerce & Last Mile Logistics

  1. 1. COMMUNICATION RE-DEFINING EFFICIENCY IN E-COMMERCE AND LOGISTICS Karthikeyan K CRO, Exotel
  2. 2. CUSTOMER EXPECTATION CONVENIENCE BUYING, DELIVERY, RETURNS TRANSPARENCY BUILDING TRUST INVOLVES BEING IN CONTROL PRICE OPERATIONAL EFFICIENCY => BETTER PRICES
  3. 3. THE STORY OF AN ORDER CUSTOMER ORDER ORDER CONFIRMATION PICKUP WAREHOUSE / SELLER LAST MILE LOGISTICS CUSTOMER SUPPORT REVERSE PICKUP
  4. 4. POTENTIAL AREAS OF IMPROVEMENT CUSTOMER INTERACTIONS LOGISTICS OPERATIONS
  5. 5. SCENARIOS
  6. 6. MOBILE NUMBER VERIFICATION SMS BASED - OTP MISSED CALL & IMPROVED EXPERIENCE REDUCTION IN COSTS 45% FASTER
  7. 7. CONNECT CUSTOMERS WITH SELLERS PROBLEMS WITH TRACKING EFFICIENTLY CONNECT USING VIRTUAL NUMBERS CONSUMERS WANT TO TALK TO SELLERS 48% RECORD CALLS - DISPUTE RESOLUTION
  8. 8. ANONYMIZE & TRACK CONVERSATIONS PRIVACY, POTENTIAL MISUSE PROTECT CUSTOMER PRIVACY CONSUMERS NOT COMFORTABLE WITH SHARING NUMBERS 65% IMPLEMENT S.O.P. - REDUCE NO-SHOWS
  9. 9. AUTOMATE RE-SCHEDULES MANUAL - INEFFICIENT LEANER OPERATIONS REDUCTION IN MANUAL EFFORT 63% CONVENIENT
  10. 10. OTHER POSSIBILITIES AUTOMATE PRE-CALLING INTEGRATE LOGISTICS APPS WITH CLOUD COMMUNICATION REAL-TIME UPDATES TO SELLERS
  11. 11. @exotel @unbleep +62-855-7467-0068 hello@exotel.io

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