Organizations Are Broken, and How to Fix Them

Clay Parker Jones
Clay Parker JonesOrg Innovation Lead at R/GA
Hello there! 
@clayparkerjones
UNDERCURRENT ’S PURPOSE 
Study, develop, and spread 
adaptive ways of working and 
organizing that accelerate 
meaningful progress for all. 
@clayparkerjones
MY PURPOSE 
Make organizations 
habitable 
@clayparkerjones
SOOOO…. 
Gamification? 
@clayparkerjones
The workplace is 
already gamified 
@clayparkerjones
Bosses 
@clayparkerjones 
OFFICE SPACE
Raids 
@clayparkerjones 
JUST GOOGLE “BOARD MEETING”
Scoring 
@clayparkerjones
Rules 
@clayparkerjones 
TOM FISHBURNE
Every day, millions of 
people wake up and play 
a boring RPG called 
“Professionalism” 
@clayparkerjones 
DOCTOROW
The organization 
is broken 
@clayparkerjones
Why is it broken? 
@clayparkerjones
CHANGE 
@clayparkerjones 
BRYNJOLFFSON, MCAFFEE
Computing Power 
@clayparkerjones
COST PER GIGAFLOP 
@clayparkerjones 
$9,000,000,000,000 
$6,750,000,000,000 
$4,500,000,000,000 
$2,250,000,000,000 
$0 
1960 1974 1987 2001 2014 
TOP 500 
BORING CHART, RIGHT?
COST PER GIGAFLOP 
@clayparkerjones 
$1,000,000,000,000 
$1,000,000,000 
$1,000,000 
BOOM! 
$1,000 
$1 
$0 
1960 1974 1987 2001 2014 
TOP 500 
LOG SCALE!
AUTOMAT TIC – SOMETHING LIKE 250 PEOPLE REACHING A BILLION USERS!? 
+ Platforms 
(AKA Infrastructure) 
@clayparkerjones
@clayparkerjones 
EVANS 
+ Networks 
(AKA Globalization)
HDI: HEALTHY LIFE, GOOD EDUCATION, STANDARD OF LIVING 
1 
0.5 
REST/ASIA 
N. AFRICA 
+ higher highs & lows 
@clayparkerjones 
0 
1938 1960 1980 2000 
ROSER 
OECD 
REST/EUROPE 
LATAM 
CHINA 
INDIA 
S. AFRICA
+ higher highs & lows 
@clayparkerjones 
ROSER 
IT ’S NOT PERFECT BUT IT ’S GET TING BETTER
+ fewer conflicts 
@clayparkerjones 
ROSER
HOLY CRAP WHAT IF THE MAT TERNET EXISTED? 
= higher quality of life 
@clayparkerjones
= more opportunities 
WHY PAY FOR SCHOOL? 
@clayparkerjones
THIS IS INSTAGRAM @ $1BN VALUATION 
= easier to star t 
@clayparkerjones
= easier to scale 
@clayparkerjones 
ASYMCO
= more choice 
(For all users) 
@clayparkerjones
= more complexity 
@clayparkerjones 
BAR-YAM
10% OF THE TOP 5,000 FIRMS ARE GONE EVERY YEAR 
SHOULD WE EVEN TRY TO KEEP THEM ALIVE? 
= easier to fail 
@clayparkerjones
Designed to fail 
@clayparkerjones
1948-‘73 1973-‘90 1990-‘07 2007-‘13 
Output 4.00 3.10 3.60 1.10 
Capital 3.70 4.20 4.10 1.40 
Labor 1.00 1.90 1.60 -0.10 
Productivity 2.10 0.50 1.20 0.70 
@clayparkerjones 
8.0 
6.0 
4.0 
2.0 
0.0 
-2.0 
-4.0 
1949 
1953 
1957 
1961 
1965 
1969 
1973 
1977 
1981 
1985 
1989 
1993 
1997 
2001 
2005 
2009 
2013
Labor contribution doubling 
maybe every 50 years 
Computing power doubling 
every 18 months 
We clearly don’t know 
what we’re doing 
@clayparkerjones
The organizations 
we have are broken 
@clayparkerjones
Complex Adaptive 
Systems 
@clayparkerjones
Hierarchies & 
Complication & 
Silos & 
Conformity & 
▶︎ Predictability 
▶︎ Control 
▶︎ Profit 
@clayparkerjones
Hierarchies & Networks 
Complication & Emergence 
Silos & Flow 
Conformity & Experimentation 
Uncertainty ▶︎ Predictability 
Empowerment ▶︎ Control 
Purpose ▶︎ Profit 
@clayparkerjones
Achievable at scale 
@clayparkerjones
How? 
@clayparkerjones
Hierarchies Allow teams to & self-organize 
Networks 
Complication & Emergence 
Reduce number of rules, increase their legitimacy 
Silos Work in public and & push transparency 
Flow 
Conformity Undo the matrix with & multidisciplinary Experimentation 
teams 
Uncertainty ▶︎ Predictability 
Make it easy to “ship” 
Foster disposable metrics, projects and teams 
Empowerment ▶︎ Control 
Purpose ▶︎ Profit 
Set purpose and property and watch what happens 
@clayparkerjones
@clayparkerjones 
KNIBERG
Self-organizing 
Lean 
Autonomous 
Multidisciplinary 
@clayparkerjones
Continually reorganized 
on purpose, for users, 
around projects 
@clayparkerjones
SKILLS 
RESOURCES 
RESISTANCE 
@clayparkerjones 
DIGNAN 
ACTIVIT Y 
PROFILE 
ACTION 
FEEDBACK 
BLACK BOX 
OUTCOMES 
OBJECTIVES
ACTION 
PREP; FOLLOW-THROUGH 
RESOURCES 
TIME; COMPETITION 
@clayparkerjones 
DIGNAN 
SALES 
DATA; POINTS 
ACHIEVER; LACK OF FACULT Y 
BLACK BOX 
STATUS, LEADS 
OBJECTIVES
@clayparkerjones 
HOLACRACY
Toward a healthy, 
living organization 
@clayparkerjones
1 of 45

More Related Content

Similar to Organizations Are Broken, and How to Fix Them(20)

More from Clay Parker Jones(7)

Regarding PlatformsRegarding Platforms
Regarding Platforms
Clay Parker Jones1K views
21st Century Strategy21st Century Strategy
21st Century Strategy
Clay Parker Jones44.5K views
Organizational Design in the 21st CenturyOrganizational Design in the 21st Century
Organizational Design in the 21st Century
Clay Parker Jones127K views
Autonomy: Future of WorkAutonomy: Future of Work
Autonomy: Future of Work
Clay Parker Jones4.9K views
Engagement Strategy CourseEngagement Strategy Course
Engagement Strategy Course
Clay Parker Jones5K views
Digital City PlanningDigital City Planning
Digital City Planning
Clay Parker Jones1.9K views
The InterwebsThe Interwebs
The Interwebs
Clay Parker Jones5.3K views

Organizations Are Broken, and How to Fix Them