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The Offer Is the Story, the Story Is the Offer: The REAL Reasons Donors Give

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The Offer Is the Story, the Story Is the Offer: The REAL Reasons Donors Give

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A no-nonsense guide to telling the story that really matters to would-be donors.

Originally presented by Jann Schultz and Jeff Brooks at the Bridge Conference, July 14th, 2016.

A no-nonsense guide to telling the story that really matters to would-be donors.

Originally presented by Jann Schultz and Jeff Brooks at the Bridge Conference, July 14th, 2016.

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The Offer Is the Story, the Story Is the Offer: The REAL Reasons Donors Give

  1. 1. Jann Schultz Jeff Brooks The Offer Is the Story, the Story Is the Offer: The REAL Reasons Donors Give (and how you can give them those reasons)
  2. 2. Donors don’t give to support your organization.
  3. 3. Donors don’t give to support your organization. They give to express their values.
  4. 4. What it’s like for donors when you think it’s all about you...
  5. 5. Our programs! Our methods! Our brand! Our staff!
  6. 6. Our programs! Our methods! Our brand! Our staff! ?
  7. 7. We’ve got to tell our story! How fundraising goes wrong before it starts...
  8. 8. We’ve got to tell our story! If people knew how awesome we are, they’d give! How fundraising goes wrong before it starts...
  9. 9. What can I do to make the world a better place? What donors are thinking
  10. 10. What can I do to make the world a better place? What donors are thinking Do you have an answer to their question?
  11. 11. What donors need... 1. A problem to solve 2. Evidence of success 3. A story to tell
  12. 12. A problem to solve We have tons of lifesaving medical supplies on hand, donated to us by generous partners. It’s all urgently needed in poverty zones, where people are suffering, sick and dying. Without the means to send these supplies to their destination, they won’t do anybody any good.
  13. 13. Every $1 you give will ship $105 worth of medicine and supplies, so your gift multiplies an amazing 105 times. When you give a gift of $25, it will send $2,625 in life saving medicine that will stop sickness before it kills. A problem to solve
  14. 14. My name is Angel. I'm an 8-year-old girl from Swaziland, and you can change my world for good! Make me part of your family, and help me reach my God-given potential. $39 a month can help transform my community and change my world. A problem to solve World Vision
  15. 15. As their sea ice habitatAs their sea ice habitat shrinks from climate change,shrinks from climate change, skinnier and hungrier polarskinnier and hungrier polar bears face a grave challenge tobears face a grave challenge to their survival.their survival. You can play a critical role inYou can play a critical role in the fight to protect wildlife andthe fight to protect wildlife and their habitats by symbolicallytheir habitats by symbolically adopting a polar bear.adopting a polar bear. A problem to solve World Wildlife Fund
  16. 16. Evidence of success This is Johanna. She carried her daughter on her back to reach the clinic for medical treatment. Her daughter is alive today, thanks to you.
  17. 17. Evidence of success Charity:Water
  18. 18. A story to tell I sent thousands of dollars worth of medicine to sick people! I save a polar bear every month! I’m a decent person. I’m following the Scriptures.
  19. 19. A story to tell I sent thousands of dollars worth of medicine to sick people! I save a polar bear every month! I’m a decent person. I’m following the Scriptures. She’ll write the story...
  20. 20. A story to tell I sent thousands of dollars worth of medicine to sick people! I save a polar bear every month! I’m a decent person. I’m following the Scriptures. She’ll write the story... But you have to supply the materials!
  21. 21. How to make your story the donor’s story 1. Say “you” constantly 2. Put the donor in the story 3. Keep your heart on your sleeve 4. Put the donor in the action
  22. 22. Say “you” constantly If you’ve ever wanted to help people who are suffering, and if you’ve ever wanted to create real, lasting change in their lives, this is the time. Because the value of your gift goes through the roof when every single dollar you give will do $105 worth of good.
  23. 23. Say “you” constantly If you’ve ever wanted to help people who are suffering, and if you’ve ever wanted to create real, lasting change in their lives, this is the time. Because the value of your gift goes through the roof when every single dollar you give will do $105 worth of good. 8% of the wordsin this passageare “you”!
  24. 24. Donor in the story Our staff of doctors, nurses and health workers are trained and positioned to save lives: •They know the people and the health problems they face. •Many have spent years fighting these exact health issues in similar communities. •We'll provide them with all the medicines and supplies they need to save lives and return sick people to health. In fact, the supplies have already been donated -- we just need to ship them to the field! Please give today so we can make all this happen!
  25. 25. Donor in the story Our staff of doctors, nurses and health workers are trained and positioned to save lives: •They know the people and the health problems they face. •Many have spent years fighting these exact health issues in similar communities. •We'll provide them with all the medicines and supplies they need to save lives and return sick people to health. In fact, the supplies have already been donated -- we just need to ship them to the field! Please give today so we can make all this happen!
  26. 26. Donor in the story Our staff of doctors, nurses and health workers are trained and positioned to save lives: •They know the people and the health problems they face. •Many have spent years fighting these exact health issues in similar communities. •We'll provide them with all the medicines and supplies they need to save lives and return sick people to health. In fact, the supplies have already been donated -- we just need to ship them to the field! Please give today so we can make all this happen! FAIL
  27. 27. Your generosity will make it possible for doctors, nurses and health workers in poor areas around the world to treat their patients, instead of being forced to stand by and watch them suffer. These clinics lack almost everything -- even ordinary medicines that you or I could easily pick up at the corner drugstore. That’s why your gift is so important. Please give now, and your gift will multiply 105 times to send medicine and medical supplies to fight disease, heal hurts, and save lives. Donor in the story
  28. 28. Heart on your sleeve Hamid bursts into fits of coughing without warning -- deep, rattling coughs that cause him to spit up blood. The pain in his chest is so bad, it’s like a giant is sitting on top of him. During the day, he burns up with fever. At night, he shivers with chills that freeze him. He has tuberculosis, and it’s just heartbreaking how he’s suffering. The only solution is if Hamid gets the treatment he needs -- treatment that you can provide through your gift.
  29. 29. Donor in the action Fundraising is about action – action the donor can take! Not action the donor watches us take!
  30. 30. Fundraising offer: • Specificity • Cost • Impact • Urgency Donor in the action
  31. 31. Fundraising offer: Donor in the action
  32. 32. Standard Old-Line Fundraising We are AWESOME!
  33. 33. We have the most effective, cutting edge programs in the world today. Our staff are at the top of their field, and have decades of experience. Standard Old-Line Fundraising
  34. 34. Storytelling Fundraising We do awesome things! Here’s a story to show you.
  35. 35. The puppy shivered in the winter cold. In his short life, he's never eaten anything but garbage, and nobody had ever said a kind word to him. Until we came a long, picked him up, wrapped him in a blanket, and took him to our shelter for nutritious food, medical care, and good old TLC. Storytelling Fundraising
  36. 36. Donor-Focused Fundraising You are awesome! Let me show you how.
  37. 37. A puppy is shivering in the winter cold not so far from your home. In his short life, he's never eaten anything but garbage, and nobody had ever said a kind word to him. Until you decide to help him. Your kindness will pick him up, wrap him in a blanket, and take him to our shelter for nutritious food, medical care, and good old TLC. Donor-Focused Fundraising
  38. 38. Donors do more than just donate. They also live out the values they share with us. (Booklet offered to donors and prospects.)
  39. 39. How we “get the goods” for our donors... • Mining our program results database • Quarterly updates from program leaders • Sending professional photojournalists to the field • Storytelling training for field staff • Educating senior leaders on importance of stories and offers • Never stop working on this stuff!
  40. 40. Thank you! @jannschultz jeff@jeff-brooks.com @jeffbrooks

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