Develop your strategy – or fail.
Part 1: Develop Personas
How To Develop a
Studies suggest demographic data alone,
especially age, should not be used to make large
Create A Focus Group
To Get to Know Your Audience
Focus Group Questions
• Who are you?
• How do you use the Internet?
• What are your needs?
• Do you care about our brand and products?
• Are our products unique?
Who are you?
• Who are your close friends and what
are their personalities like?
• What is your family life like?
• What is your sense of humor?
• What are your political views?
• How did your career develop?
• What are you passionate about?
• What are your favorite things?
• What do you do on the weekend?
• What are some of your hobbies?
What are your needs?
• What are your daily struggles in life?
• How do those struggles make you feel?
• What content could you absorb to help with your
• What format should this content come in (video,
blog, podcast etc)?
o How do you usually solve your struggles?
o Where do you look for help and why?
o Would you benefit from our product emotionally?
• Would your social life improve after using our product?
• Would your self-confidence improve after using our product?
Do you care about our
brand and products?
• Do you “like” brands on Facebook?
o Which ones?
• Why did you “like” them?
o Would you want to be our Facebook Fan?
o What type of content would you want to see us share?
How do you use
• How many hours do you spend on the Internet in
a given week?
• What are your favorite websites?
• What is the first thing you do when going online?
• Do you access the Internet on your phone or
Are our products unique?
• Do we offer anything
different than our
• Do you feel differently when
buying our products when
compared to competitors?
How can you conduct a focus group?
Well, it depends on your budget.
Paid online services ($30,000-plus)
Research firms or marketing professionals can conduct extensive in-person
If budgets are tight, consider doing an online focus group using Google +
If budgets are even tighter than that, ask friends on social media to complete
a short survey. You can use Survey Monkey or Google Consumer Surveys to
host the survey.
Writing a persona without first understanding your
customer could and most likely will mislead you down
Assumptions get you nowhere – especially in
marketing. Ask questions until your customers stop
answering. And then, ask their friends.