Bali Travel brochure


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Bali Travel brochure

  1. 1. Bali
  2. 2. Bali Useful Information ............................... 3 Experiences ........................................ 5 Kuta ..................................................... 7 Seminyak ............................................ 8 Sanur ................................................... 8 emeraldglobalgroup Ubud.................................................... 9 Jimbaran Bay .................................... 10 Nusa Dua .......................................... 11 For over 35 years emeraldglobal has offered clients Candidasa ......................................... 12 the very best value holidays by working closely with Lombok ............................................. 12 hundreds of hotels and dozens of airlines. peoplestravel has an extensive range of holidays Suggested Itineraries .. 13 across Asia and the rest of the world with something for everyone. We have pioneered many special Bali Combinations .......... 15 interest tours with themes such as Safari Tours, Luxury Cruises, Formula 1 Grand Prix Tours, Diving Terms & Conditions .......................... 16 Tours, Luxury Honeymoons and Romantic Getaways. We have a team of experienced staff who will be able to help you decide on a tour to suit your interests and budget and ensure you have a memorable holiday experience. So please call, email or come in and see us and find out just why after 35 years of still offering quality holidays and excellent service, peoplestravel continues to ensure you have the holiday of a lifetime. Yours faithfully Joe Wong Managing Director and Founder Bali Bali lies between the islands of Java and Lombok and is one of more than 17,000 islands that peoplestravel make up the Indonesian Archipelago. This small paradise island is often referred to as the ‘Morning of the World’. Here you can climb a volcano, walk through beautiful terraced rice fields and jungles, swim and surf some of the worlds most famous beaches, visit magnificent temples, traditional villages and experience the unique Balinese culture, a combination of spirituality, religion, tradition and art. Complete peace of mind when you book with
  3. 3. Useful Information Bali Sea Kuta & Legian Lovina Gili Islands Kuta is Bali’s largest and busiest tourist resort Tanjung providing a vast selection of accommodation of all Bali Barat Lake Bratan National Park Lake Buyan Lake Batur Bangsal styles and prices, good shopping and restaurants, Gunung Gunung Gunung Rinjani surf, sunsets and nightlife. Legian overlaps the Batukau National Park B ali S t rait Bali Agung Senggigi northern part of Kuta and stretches out along Ubud gana an Tenganan the beach hinterland through to Seminyak. Pura Tanah Lot Padangbai Candidasa dasa a Lombok Legian offers a maze of alleyways between the it Denpasar Stra main road and the beach, lined with restaurants, ng Legian du Nusa markets, bars, food stalls and endless shops. n Kuta Ba Penida Both of these areas would suit those wanting the Ulu Watu Nusa Dua best of both beach and entertainment. Kuta Beach Kuta Seminyak Flying Time Language Seminyak is the next town north of Legian and is Uluwatu Flying time from the UK is approx Bahasa Indonesia is the national language of the renowned for luxury accommodation, boutique Uluwatu lies at the southern tip of Bali surrounded 15.5 hours to Denpasar. Republic of Indonesia. English is widely spoken shops, fashionable restaurants and bars. The by a coastline of high cliffs and surfbreaks. Time in Bali. atmosphere is more sophisticated than Kuta, and The area is famous for the Pura Luhur Ulu GMT +8 hours. Health the beach in particular is quieter during the day. Watu temple. Please check with your GP prior to travel. Visas Sanur Nusa Dua A visa is required and can be obtained When to go Nusa Dua translates to “two islands”. The islands An alternative to Kuta for those wanting on arrival. The best time to visit Bali is in the dry season are actually raised headlands, each with a small sun, sea and sand. Sanur has inexpensive Currency between April and September. During these temple. Nusa Dua is better known for the large restaurants, a variety of tourist services and Indonesian Rupiah (IDR). You can withdraw months the island offers a sunny climate with low beachfront resorts. The beach continues north offers good nightlife but on a smaller scale money from banks and ATM’s. Currency humidity, limited rainfall and cool evenings. joining the peninsula of Tanjung Benoa, where to Kuta. There is a good choice of hotels to suit all exchange is available at banks and hotels. budgets. The beach is a narrow stretch of white conditions are ideal for watersports. sand sheltered by a reef. Candidasa Ubud Relatively unknown a decade ago, Candidasa Situated in the hills approximately 20 kilometres is now a popular and relaxing retreat that has north of Denpasar. Ubud is the serene cultural managed to retain its village identity. The beaches centre of Bali, surrounded by rice fields and are volcanic and the islands directly off Candidasa ancient temples. offer excellent snorkelling and diving. Candidasa is a good base from which to explore eastern Bali. Jimbaran Bay Located south of Kuta and Denpasar Airport. Lombok Jimbaran itself is a fishing village that has attracted Lombok is an island located east of Bali, rich in some of the world’s best resort hotels. There are culture and offers a more tranquil and quieter numerous choices of seafood restaurants around alternative to Bali, but still has the same tropical the bay. climate and beautiful beaches. Ulun Danu temple Kecak Dance 3 Call Bali Reservations 0844 248 6098 4
  4. 4. Experiences Land Cruise Explore Bali’s hidden treasures by jeep. Journey into Bali’s hinterland and enjoy stunning scenery along the way as you travel to the Waka Rainforest Camp high on the slope of Mount Batukaru, where you will have a delicious lunch. Along the way visit Tegal Jadi village, a traditional farmhouse and the hot springs at Banjar Belulang. Sea Cruise Enjoy a relaxing full day cruise on board a catamaran to the nearby islands of Nusa Penida and Nusa Lembongan. Learn how to scuba dive or snorkel or simply soak up the rays and enjoy the experience. The trip includes a buffet lunch, shore excursions to Lembongan village, snorkelling and coral viewing from a glass bottomed boat. White Water Rafting Kintamani Experience the beauty and excitement of Bali. Volcano Tour Enjoy white water rafting on two rivers, the majestic Ayung River, with its thick tropical jungle The most popular sightseeing tour in Bali. and Telaga Waja River, rushing through the open See the best of outstanding scenery combined highland farms and narrow gorges. with cultural treasures and handicraft workshops. Experience spectacular views of Mount Batur and Balinese Spa Lake Batur. This scenic journey will showcase Soothe the senses of your mind, body and soul, Bali’s famous tiered rice paddies. with a visit to a Balinese spa. All the natural treatments draw on the ancient health and beauty traditions of Asia, ensuring idyllic relaxation and pampering. Cycling Tour Explore the true Bali, away from the crowds and enjoy a guided cycling tour where you will have the opportunity to see stunning landscapes such as the tiered rice paddies and learn about the Balinese culture. 5 Call Bali Reservations 0844 248 6098 6
  5. 5. Discovery Kartika Plaza Risata Bali Resort, The Elysian Boutique Sanur Beach Hotel, Hotel, Kuta Kuta Villa Hotel, Seminyak Sanur Situated right on the beachfront of popular south Risata Bali Resort & Spa is a hidden gem in the Situated in Seminyak and just 5 minutes from the The Sanur Beach hotel is set along one of the Kuta, the Discovery Kartika Plaza Hotel has heart of south Kuta. The 139 spacious rooms beach, the Elysian is an all-villa boutique property most pristine beaches in Bali, 15 minutes drive 318 rooms, suites and villas set within tropical and suites are set within beautiful gardens and with secluded private pool-villas. There is a from the capital Denpasar and 25 minutes from gardens. Located next to the Discovery Shopping the beach is 100 metres away. The resort is choice of one or two bedroom villas and each the airport. Each of the 238 large guest rooms and Mall and within walking distance of shops, conveniently situated within walking distance of are contemporary in design offering the ultimate suites have a private balcony with sea or garden restaurants and entertainment facilities, it is an the shops, restaurants and bars and provides in luxury. The villas are just a short walk from the views. The resort has an extensive choice of sports ideal location for those seeking the best of beach good value for money. shops, trendy restaurants and bars in Seminyak and facilities ranging from kite surfing, parasailing and and entertainment. is the ideal place to stay for those looking for luxury windsurfing, making this an ideal resort for both at great value. couples and families. Facilities Facilities Facilities Facilities • Five restaurants and bars • Three restaurants and bars • One restaurant and bar • Six restaurants and bars • Swimming pool • Swimming pool • Swimming pool • Two swimming pools • Massage • Children’s swimming pool • Spa • Children’s swimming pool • Fitness centre • Fitness centre • Complimentary access to a gym • Two tennis courts • Squash courts • Spa (situated 100m from the villas) • Fitness centre • Watersports • Water sport facilities • Bicycle hire • Spa Prices from £39*pppn Prices from £22*pppn Prices from £119*pppn Prices from £35*pppn includes breakfast includes breakfast includes breakfast includes breakfast *All prices are per person per night and based on twin-share in the lowest room category. 7 9 Call Bali Reservations 0844 248 6098 8 10
  6. 6. Bali Hyatt, Kamandalu Resort & Spa, Ayana Resort & Spa, Keraton Jimbaran Sanur Ubud Jimbaran Resort & Spa, Jimbaran The Bali Hyatt has a beautiful beachfront location Nestling in the lush green hills of Ubud, this Perched on limestone cliffs above the Indian Ocean, The Keraton Resort & Spa is a boutique style resort in the popular resort of Sanur and is just a 25 charming boutique resort is built in the traditional the resort features 368 guestrooms, suites and located at Jimbaran bay on a white sandy beach, minute drive from the airport. The hotel is set within style of a real Balinese village. Each of the 58 villas pool villas. Each room combines the latest modern only 10 minutes drive from the airport. Each of the 36 acres of lush tropical gardens and each of the and pool villas are individually designed and have comforts with traditional design, which is rich in 102 spacious rooms, including the suites and pool 386 rooms and suites are decorated in traditional panoramic views of the valley and Petanu River Indonesian carving and paintings. This resort is villas are elegantly designed in traditional Balinese Balinese style and have a balcony. and blend harmoniously into the surrounding ideal for both families and couples wishing to relax style and are set within a tropical garden. green terraced rice paddies and tropical forests, and unwind. Please note that there are 184 steps making this the perfect getaway. down to the beach, which is not ideal for those with walking difficulties. Facilities Facilities Facilities Facilities • Nine restaurants and bars • Three restaurants and bars • Twelve restaurants and bars • Two restaurants and bars • Two swimming pools • Swimming pool • Three swimming pools • Swimming pool • Tennis, volley ball & badminton courts • Children’s swimming pool • Children’s swimming pool • Spa • Fitness centre • Spa • Kids club • Beach Volley ball • Water sports • Cooking classes • Fitness centre • Children’s club • Bicycle here • Spa • Two spas Prices from £47*pppn Prices from £85*pppn Prices from £99*pppn Prices from £39*pppn includes breakfast includes breakfast includes breakfast includes breakfast FREE nights available, please call. FREE nights available, please call *All prices are per person per night and based on twin-share in the lowest room category. 7 9 Call Bali Reservations 0844 248 6098 10 10
  7. 7. Nusa Dua Beach Hotel & Club Bali Mirage, Alila Manggis, Qunci Villas Hotel, Spa, Nusa Dua Tanjung Benoa Manggis, Nr Candidasa Mengiat, Lombok Situated on the beachfront, the Nusa Dua Beach The Club Bali Mirage is set on a stunning Alila Manggis is a secluded resort in Manggis, This charming boutique hotel is situated on Hotel has 381 guestrooms and suites set within beachfront location in Tanjung Benoa and situated near to the village of Candidasa. The 53 Sengiggi beach and just a ten minute drive 23 acres and offers either sea or garden views. provides a great place to unwind and relax. It is rooms and suites are housed in traditional two- from Sengiggi town. The Qunci Villas boasts The hotel is only a short distance away from just a 10 minute drive from Nusa Dua and 25 storey thatched Balinese pavilions and all have 2 beachfront complexes set in beautifully the nightlife and shopping spots of Kuta beach minutes from the airport. The hotel ocean views. The hotel is famed for its cooking landscaped gardens. The rooms and pool villas and Legian street. Exposing the rich Balinese has 98 spacious rooms and is ideal for school specialising in east Balinese cuisine and its are a tasteful mixture of modern architecture traditions and culture, this hotel offers an ideal families and those on a budget as the dive sites off Manggis. reflecting the local style of Lombok and Bali. getaway for both couples and families. All Inclusive option offers great value for money. This hotel is the ideal place to stay for those seeking relaxation. Facilities Facilities Facilities Facilities • Nine restaurants and bars • Four restaurants and bars • One restaurant • Two restaurants and bars • Three swimming pools • Swimming pool • Swimming pool • Two swimming pools • Children’s swimming pool and club • Watersports • Spa • Spa • Fitness centre • Games room • Organic fruit & vegetable garden • Water sports facilities • Kids club • Cooking classes • Bicycle hire • Squash courts • Cooking classes Prices from £54*pppn Prices from £48*pppn Prices from £58*pppn Prices from £30*pppn includes breakfast ALL INCLUSIVE includes breakfast includes breakfast *All prices are per person per night and based on twin-share in the lowest room category. 11 7 9 Call Bali Reservations 0844 248 6098 12 10
  8. 8. Suggested Itineraries 12 Days Bali – Beach & Mountain fr £589* *Per person based on twin share. Day 1 Met on arrival at Denpasar Airport and transfer to Parigata Resort, Sanur for five nights. Days 2 & 3 At leisure. (B) Day 4 Enjoy a city tour of Denpasar, visiting the Art Museum and a traditional market, selling everything from exotic fruit to handmade clothing. (B) Day 5 Full day cruise to Lembongan Island, learn how to scuba dive or snorkel or simply just soak up the rays and enjoy the cruise. (B, L) Day 6 Travel to Menjangan Resort via Bedugul in central Bali, where you will visit the Royal Temple of Taman Ayun at Mengwi and Ulundanu Temple complex set beside Lake Beraton. Stay three nights at the Menjangan Resort at Monsoon Lodge, situated in the Barat National Park. (B) Tanah Lot Temple Traditional basket weaving Days 7&8 At leisure, where you can relax on the beautiful beach, snorkel or scuba dive. (B) 15 days Bali & Lombok fr £1,290* Day 9 Travel to Ubud, visit Maduwe Karang Temple, dedicated to the male counterpart of the rice goddess *Per person based on twin share. Dewi Sri and the Penulisan Temple, which houses archeological remains dating back to the 11th century. See the impressive Mt Batur before going to the Komaneka Resort in Ubud, where you will Day 1 Met on arrival at Denpasar Airport and transfer to Nikko Hotel in Nusa Dua for three nights. stay for three nights. (B) Day 2 Day at leisure. (B) Day 10 Visit the Ubud art villages and see the traditional Barong dance. (B) Day 3 Full day Mt Batur Volcano tour, where you will see breathtaking views of the crater, and Lake Batur. Also, Day 11 Day at leisure to further exploration. (B) experience traditional Barong and Kris dance at an art village. (B) Day 12 At leisure until your transfer to the airport. If you wish to extend your stay further, please ask. (B) Day 4 Depart by boat to Lembongan Island and stay two nights at the Lembongan Resort. (B) *Price includes tours and transfers, accommodation and meals specified. International flights are not Day 5 Day at leisure to relax and explore the island. (B) included, details on request. These are just a few of our Bali tours available, please call for further details. Day 6 Depart by boat to Gili Trawangan, at 3 kms long and 2 kms wide, it is the largest of Lombok’s Gili Islands. There are no motorised vehicles, main transportation is by bicycles and small horse drawn carriages. Stay three nights at the Villa Ombak. (B) Days 7&8 At leisure, where you can relax on the beautiful beach, snorkel or scuba dive. (B) Day 9 Transfer to Lombok and continue to Hotel Tugu Lombok for three nights, situated on the northwest coast. (B) Day 10 Day at leisure, where you have the option of learning how to cook traditional cuisine, learn how to surf or enjoy a sunset bike ride and visit the nearby villages. (B) Day 11 Visit a village, where you will see traditional basket weaving and pottery making. (B) Day 12 In the afternoon return to Bali. On arrival you will be met and transferred to the Nikko Hotel for three nights. (B) Day 13 Full day tour to see the spectacular rice fields of Jatiluwih, the Batukaru mountain temple and enjoy a soft trek, before continuing to Tanah Lot Temple for sunset. (B) Day 14 At leisure. (B) Day 15 At leisure until your transfer to the airport. If you wish to extend your stay, please ask. (B) *Price includes tours and transfers, flight from Lombok to Bali, boat trips, accommodation and meals specified. International flights are not included, details on request. These are just a few of our Bali tours available, please call for further details. Maduwe Karang Temple Barong dance (B) Breakfast (L) Lunch (D) Dinner 13 9 Call Bali Reservations 0844 248 6098 14 10
  9. 9. Bali Combinations Additional Information DATA PROTECTION STATEMENT In order to process your booking and to ensure that your travel or dietary/religious requirements. (If we cannot pass this information to arrangements run smoothly and meet your requirements, we need to the relevant suppliers, whether in the EEA or not, we cannot provide your A great way to experience more than one country within the Orient, is combining both city and beach use the information you provide such as name, address, any special booking. In making this booking, you consent to this information being requirements etc. We take full responsibility for ensuring that proper passed on to the relevant persons). break destinations. Below is just a small selection of multi-centre suggested itineraries including Bali. security measures are in place to protect your information. We must pass Please note: that where information is also held by your travel agent, this Choose to experience any of the following itineraries, staying in three, four or five star hotels. Please call the information on to the relevant suppliers of your travel arrangements is subject to your agents own data protection policy. such as airlines, hotels, transport companies etc. The information may one of our Far East Specialists for further ideas and prices and they will be happy to help you plan your also be provided to security or public authorities such as customs/ INSURANCE immigration if required, or as required by law. Additionally, where your We require that all of our clients are adequately insured against ideal tailor made holiday. holiday is outside the European Economic Area (EEA) controls on data unforeseen mishaps and medical emergencies. However you must protection may not be as strong as the legal requirements in this country. purchase your travel insurance and must make sure that the policy is However, we will not pass any information onto any person who is not adequate to cover your needs and any activities you are planning during responsible for part of your travel arrangements. This applies to any your holiday. Emerald Global Ltd will be happy to arrange insurance sensitive information that you give us such as details of any disabilities for you. Booking Conditions 1. OUR AGREEMENT WITH YOU The following conditions form the basis of your contract and should Cards (no surcharge), Visa, Mastercard (2% surcharge), Corporate therefore be read carefully. The contract is governed by English Law Visa, Corporate Mastercard, Amex, Diners Club, JCB (3% surcharge). and the jurisdiction of the English Courts. You may however, choose the Cheques are to be made payable to Emerald Global Ltd. Please allow law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 10 working days for the cheque to clear. If any cheque is returned by our The terms and conditions vary depending on whether you purchase a bank unpaid, we reserve the right to make a £25 administration charge. “package holiday” consisting of transport and accommodation booked 6. COST OF YOUR HOLIDAY at the same time or “other travel arrangements” which is anything else, All prices quoted are in £ sterling. including accommodation or transport booked separately. If you book a We reserve the right to alter the prices of any of the holidays shown in our package holiday, your contract is with Emerald Global Ltd. A contract will brochure. You will be advised of the current price of the holiday that you exist as soon as we issue a confirmation invoice. If you book other travel wish to book before your contract is confirmed. arrangements, Emerald Global acts as an agent and your contract will be The price of your travel arrangements was calculated using exchange with the principal notified to you eg the hotel/ accommodation provider. rates quoted in the “Financial Times Guide to World Currencies” on Their booking conditions will apply and we advise you to obtain and read 6 November 2009 in relation to the following currencies: US dollars. those. As agent, we accept no responsibility for the provision of the travel Package Holidays: Changes in transportation costs, including the cost of arrangements by the principal with whom you have a contract. fuel; dues, taxes or fees chargeable for services such as landing taxes or 2. YOUR FINANCIAL PROTECTION embarkation or disembarkation fees at ports and airports and exchange Package holidays: rates mean that the price of your travel arrangements may change after When you buy an ATOL protected air holiday package and/or flights from you have booked. There will be no change to your holiday price within 30 us you will receive a Confirmation Invoice from us (or via our authorised days of your departure. Kuala Lumpur Orang-utan, Borneo agent through which you booked) confirming your arrangements and We will absorb and you will not be charged for any increase equivalent your protection under our Air Travel Organiser’s License number 3676. to 2% of the price of your travel arrangements, which excludes insurance In the unlikely event of our insolvency, the CAA will ensure that you are premiums and any amendment charges. You will be charged for the not stranded abroad and will arrange to refund any money you have amount over and above that, plus an administration charge of £1.00 Bangkok and Bali Singapore and Bali paid to us for an advance booking. For further information visit the ATOL per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of Flexible twin centre holidays combining the Take in the delights of the cosmopolitan city website at The price of our air holiday packages includes your travel arrangements, you will have the option of accepting a change the amount of £1 per person as part of ATOL Protection contribution exciting Thai capital city of Bangkok, offering great of Singapore, shop until you drop and enjoy (APC) we pay to CAA. This charge is included in our prices. to another holiday if we are able to offer one (if this is of equivalent or 3. ABTA higher quality you will not have to pay more but if it is of lower quality you shopping, stylish nightlife and delicious food with a Singapore sling at the world famous Raffles Emerald Global Ltd is a member of ABTA (membership number W2488). will be refunded the difference in price), or cancelling and receiving a full ABTA and ABTA members help holidaymakers to get the most from their refund of all monies paid, except for any amendment charges. We will Bali, renowned for its beautiful beaches. hotel. Then head to Bali where you can take a travel and assist them when things do not go according to plan. We are consider an appropriate refund of insurance premiums paid to us if you obliged to maintain a high standard of service to you by ABTA’s Code of can show that you are unable to transfer or reuse your policy. hike amidst volcanoes, or chill out in the mellow Conduct. For further information about ABTA, the Code of Conduct and Should you decide to cancel for this reason, you must exercise your right Kuala Lumpur and Bali arbitration scheme available to you if you have a complaint, can be found to do so within 14 days from the issue date printed on your final invoice. beach towns. Should the price of your holiday go down due to the changes mentioned Enjoy the city buzz with a mix of laid back beach at See also clause 25 below. above, by more than 2% of your holiday cost, then any refund due will 4. RESERVATIONS life. Explore the vibrancy of Kuala Lumpur, where be paid to you. However, please note that travel arrangements are not Borneo, Kuala Lumpur and Bali Reservations can be made over the telephone or by email or in person. always purchased in local currency and some apparent changes have no All arrangements including airfares are subject to availability at the time the old meets new, before flying to Bali with its Experience a true adventure of jungle, city and you book. When you or your travel agent wish to confirm a package impact on the price of your travel due to contractual and other protection holiday booking, you must sign a booking form acknowledging your in place. stunning beaches and welcoming hospitality of beach. Go in search for orang-utans in the understanding and acceptance of our terms and conditions. Please note 7. ACCURACY that where a supplier’s services form part of your booking, the supplier’s Please check all of the details on your invoice immediately and advise us the Balinese people. jungles of Borneo, enjoy the excellent shopping standard terms and conditions will also apply. of any inaccuracies within 48 hours of receipt. If you do not contact us 5. PAYMENTS within 48 hours of receipt we cannot accept any liability for errors made opportunities in Kuala Lumpur, before relaxing When you make a flight booking you must pay a deposit of a minimum of by us. We will endeavour to assist in all cases but if you make a mistake Hong Kong and Bali £50 per person. However, some airlines require full payment at the time we will pass on any costs incurred to rectify the error. The name shown on in Bali. all travel documents should match those on the passenger’s passport(s). Explore the lively city of Hong Kong, with its of booking and you will be advised at the time of booking of the amount If you are getting married or changing your name, the name(s) on your of deposit required. Deposit amounts between £150-£300 per person will mix of street markets, skyscrapers and islands. apply in all cases to sports events. When you make a holiday booking passport must reflect those on your travel documents. Failure to comply you must pay a deposit of a minimum of £200 per person. The balance of with this may result in amendment charges being levied or possible From there fly to Bali and enjoy its beaches, the cost of the holiday must be paid at least 8 weeks prior to the departure cancellation of your flights. Please see clause 12. date or any earlier depending on airlines ticketing contracts. Deposits are 8. DISABLED PASSENGERS temples and emerald rice terraces. non-refundable and non-transferable. If the deposit and/or balance is not We are happy to give advice when choosing a holiday, however it should paid in time, we shall cancel your travel arrangements. If the balance is be noted that some resorts and/or hotels or tours may not be suitable. In not paid in time we shall retain your deposit. All monies you pay to the order to assist you and us in ensuring your holiday is enjoyable, we must travel agent are held by him on our behalf at all times. Travel documents be provided with full details of any disability or special needs that may be will not be released until we have received full payment. required, at the time of booking. Payment will be accepted by cash, cheque, Visa Debit and Switch 15 Call Bali Reservations 0844 248 6098 16
  10. 10. 9. AMENDMENTS BY YOU ‘‘‘12. CANCELLATION BY YOU It is important that you check with your GP prior to travelling for entitle you to a refund of your holiday cost from us. Your right to a refund If, after our confirmation invoice has been issued, you wish to change You may cancel your booked arrangements at any time. You must give information in regards to inoculations that you may need if you are and/or compensation from us is set out in clause 9. If any payments to your travel arrangements in any way, for example your chosen departure us written notice signed by the person who made the original booking. travelling to countries with high risk of disease or if you have recently you are due from us, any payment made to you by the airline will be date or accommodation, we will do our utmost to make these changes (i) Packages Holidays: returned from an infected country. Information is readily available from deducted from this amount. If your airline does not comply with these but it may not always be possible. Any request for changes to be made a) Prior to final payment your local surgery or by visiting The Foreign and Commonwealth Office rules you should complain to the Air Transport Users’ Council on 020 must be in writing from the person who made the booking or your travel As making a booking incurs costs, you will forfeit all applicable deposits website: ; 7240 6061 agent. You will be asked to pay an administration charge of (£35), and in case of your cancellation. 18. DESPATCH OF TICKETS “Sporting Events” any further cost we incur in making this alteration. In some cases airlines b) After final payment a) e-tickets Your package or other travel arrangement may include a sports event. require tickets to be issued on booking and where tickets have been A cancellation at this stage will be subject to cancellation fees, which can Some airlines offer only electronic confirmation of your reservation, or Events can be cancelled or cut short without notice. This is a rare issued changes may be treated as cancellation and will be subject to the be as high as 100% of the full amount depending on the nature of the “e-ticketing”. We cannot be held responsible if your e-ticket does not occurrence. Every effort is made to obtain and pass on to you up-to- charges shown in section 12. Please note that a change to the confirmed booking and the service provider involved. Please note that any booking arrive due to an incorrect email address or your junk email settings. It date information regarding each event. This information is based on travel departure is regarded as a cancellation and rebooking, not an fee and/or amendment charges are non refundable in the case of your is your responsibility to advise us if you have not received your e-ticket details supplied to us and we cannot guarantee its accuracy nor that alteration to the booking. Some suppliers, particularly airlines, whose cancellation. confirmation. your itinerary will remain unchanged. The cancellation of a race, the non- special fares in some cases are non-refundable, may consider a name Number of days prior to departure date written advice of cancellation b) Tickets are only issued against full payment. Tickets and travel appearance of a sportsperson, or other changes is entirely outside our or other change to an existing booking as a cancellation and rebooking, received: documents are usually sent by Royal Mail services to the invoice address control. We are therefore, unable to accept any responsibility by way of with up to 100% cancellation charges. Tickets once sold, towards a Loss of Total Holiday Cost % unless you advise us otherwise. Tickets are generally posted to you 14 refund, compensation, or otherwise for changes in the programme, even sporting event cannot be refunded or redeemed. If services booked More than 57 days loss of deposit days before your departure date. If you require delivery by any other if this involves the cancellation of an event. If, however, we obtain a refund are dependent on a minimum number using the service, we will have 56-35 days 40% of total holiday cost service, it can be arranged and the cost will be added to your final invoice. from the Event Organiser, this will be passed on to you. to recalculate the total cost based on the new number of passengers 34-21 days 60% of total holiday cost We cannot accept any liability for late or lost tickets if normal post is used. (ii) Other travel arrangements travelling. The cost may therefore increase but as this is not a cancellation 20-8 days 80% of total holiday cost If you wish to collect your tickets personally the tickets will be issued and We act as agent and responsibility for your booking lies with the principal. charge, it may not be covered by your insurance. Within 7 days 100% of total holiday cost held in our office 5 working days before the proposed collection date. 22. PROBLEMS WHILE YOU ARE AWAY Note: If the reason for your cancellation is covered under the terms of (ii) Other Travel arrangements 19. LOST OR STOLEN TICKETS If you have a problem during your holiday, please immediately contact your insurance policy, you may be able to reclaim these charges. a) Flights - prior to final payment the deposit will be forfeited. Once final Should tickets become lost or stolen, it is necessary to complete your hotel, tour operator or other service provider involved. If this is not 10. CANCELLATIONS AND AMENDMENTS BY US/ THE PRINCIPAL payment has been made charges can be as high as 100%. Please check an indemnity form to be passed to the airline. Some carriers are then possible or satisfactory, please contact Emerald Global Ltd. We aim to i) Package Holidays - It is unlikely that we will have to make any changes the special conditions concerning your itinerary. prepared to issue replacement tickets immediately but may impose a fee answer as soon as possible but please remember time zone differences. to your travel arrangements, but we do plan the arrangements many b) For packages please see the above scale of cancellation charges, for this which will be payable by you. Other airlines require full payment to Please ensure that you are fully aware of all visa & health requirements for months in advance. Occasionally, we may have to make changes and based upon the time before departure that we receive your written notice issue replacement tickets and will refund the amount paid for the original your trip. Emerald Global Ltd does not accept any responsibility for any we reserve the right to do so at any time. Most of these changes will be of cancellation. documents at a later date. Please be aware that this process may take problem associated with the non-compliance by any person who fails to minor and we will advise you or your travel agent of them at the earliest c) Other arrangements – We act as agent and the cancellation charges up to 18 months. have the correct documentation for their trip. possible date. We also reserve the right in any circumstances to cancel are applied by the principal. Cancellation conditions vary dramatically. If you have not received your travel documents or you have mislaid your 23. COMPLAINTS your travel arrangements. For example, if the number of clients required Hotels generally attract the cost of the first night’s accommodation. Car travel documents, you must inform us at least 7 days prior to departure. If you have a problem during your holiday, please inform the relevant for a particular travel arrangement is not reached, we may have to cancel hire cancellation charges can be up to 100% depending on when the Failure to do so may result in you having to pay additional charges, as suppliers (e.g your hotelier) and our resort representative immediately it. However, we will not cancel your travel arrangement less than 8 weeks cancellation was made. special arrangements will have to be made. Tickets once sold towards a who will endeavour to put things right. If your complaint is not resolved before your departure date, except for reason of force majeure or failure d) Insurance - if the insurance arranged by Emerald Global Ltd does not sporting event cannot be replaced if lost. locally, please follow this up within 28 days of your return home by writing by you to pay the final balance. If we are unable to provide the booked meet your needs, a refund will be allowed if the Certificate is returned 20. REFUNDS to Emerald Global Ltd, quoting your booking reference and all other travel arrangements, you can either have a refund of all monies paid or within 14 days, as long as no claims have been made and the period Unused or partly used air tickets are to be returned to Emerald Global relevant information and documentation. Please keep your letter concise accept an offer of alternative travel arrangements of comparable standard of travel has not started. After this 14-day period, insurance premiums Ltd. We will return the tickets to the airline for authorisation and calculation and to the point. Correspondence will be automatically acknowledged from us, if available (we will refund any price difference if the alternative cannot be refunded. of refund due. Any refund received back from the airline is then subject and dealt with under the guidelines set by ABTA for responding to such is of lower value). If we have offered you a comparable alternative and Please ensure you are certain of the fees applicable to your booking to loss of deposit and Airlines cancellation charges and Emerald complaints. Please bear in mind our need to investigate matters raised you choose a more expensive alternative you must pay the difference. by asking your travel agent or us before proceeding to book your administrative charge of £50 per person, unless advised differently at the with suppliers or agents involved. In accordance with EU Regulation 2111/2005 we are required to advise arrangements time of booking. Please note that airline refunds for part-used tickets and It is strongly recommended that you communicate any complaint to the you of the actual carrier operating your flight/connecting flight/transfer. 13. CONDUCT the return half of tickets are always less than the pro rata rates and in supplier of the services in question as well as to our representative without Any changes to the actual airline after you have received your tickets will We reserve the right to refuse to accept you as a customer or to continue some cases may have no value at all. Refunds can take up to 6 months delay and complete a report form whilst in resort. be notified to you as soon as possible and in all cases at check-in or dealing with you if your behaviour is disruptive or threatening to our staff in total. Some airlines may require proof of departure from the destination If you fail to follow this simple procedure we will have been deprived of at the boarding gate. Such a change is deemed to be a minor change. or suppliers in the UK or abroad. Additionally, airline pilots have the right country or a residency certificate, before refunding part used tickets. the opportunity to investigate and rectify your complaint whilst you were Other examples of minor changes include alteration of your outward/ to refuse to allow you to board an aircraft and if this occurs or we consider Please ensure that when returning tickets for refund that registered post in resort and this may affect your rights under this contract. return flights by less than 12 hours, changes to aircraft type, change of your behaviour to be unacceptable, your booking will be cancelled with is used. 24. PROMPT ASSISTANCE IN RESORT accommodation to another of the same standard. immediate effect and we shall have no further liability to you. If you are 21. OUR LIABILITY TO YOU If the contract we have with you is not performed or is improperly You will have the choice of 1) accepting the change of arrangements, overseas, you will be responsible for your own return home and that of (i) “Packages” performed as a result of failures attributable to a third party unconnected 2) accepting an offer of alternative travel arrangements of comparable any of your party. If you or any person travelling with you causes damage If the contract we have with you is not performed or is improperly performed with the provision of the services, or as a result of failures due to standard from us if available (we will refund any price difference if the or injury to any property or person or cause delay or diversion of any by us or our suppliers we will pay you appropriate compensation, if this unusual and unforeseeable circumstances beyond our control, the alternative is of a lower value), or 3) cancelling your booked holiday and aircraft or other form of transport, you agree to compensate us or the has affected the enjoyment of your travel arrangements. However we consequences of which could not have been avoided even if all due care receiving a full refund of all monies paid. supplier affected for any losses and expenses incurred, including legal will not be liable where any failure in the performance of the contract is had been exercised, or an event which we or our suppliers, even with all Except where the major change or cancellation arises due to reasons of expenses. due to: you; or a third party unconnected with the provision of the travel due care, could not foresee or forestall, and you suffer an injury or other force majeure (see clause 14), or from circumstances outside our control, 14. FORCE MAJEURE arrangements and where the failure is unforeseeable or unavoidable; material loss, we will offer you such prompt assistance as is reasonable we will also pay compensation. We regret we cannot pay any compensation in the event of a force or unusual and unforeseeable circumstances beyond our control, the in the circumstances. ii) “Other Travel Arrangements” -Where we only act as a booking agent, majeure. Force majeure includes war, threat of war, riots, civil strife, consequences of which could not have been avoided even if all due care 25. ARBITRATION particularly in the case of air tickets, we may not be notified of major industrial dispute, terrorist activity, natural or nuclear disaster, fire or had been exercised; or an event which we or our suppliers, even with all Disputes arising out of, or in connection with, this contract which cannot change before you travel. However, where we are notified, we will advise adverse weather conditions or other similar events beyond our control due care, could not foresee or forestall. be amicably settled may be referred to arbitration, if the customer so you or your travel agent as soon as is reasonably possible. If the changes and that of our suppliers. Our liability, except in cases involving death, injury or illness, shall be wishes, under a special Scheme arranged by ABTA, and administered are not acceptable to you, we will offer you an alternative if available, 15. ROUTINGS AND TIMINGS limited to a maximum of 2 times the cost of your travel arrangements. independently by IDRS, part of the Chartered Institute of Arbitrators. or a full refund, as per the “packages” section above. If your chosen Unless otherwise stated, the routing of your air ticket cannot be changed, Our liability will also be limited in accordance with and/or in an identical The scheme provides for a simple and inexpensive method of arbitration alternative costs more, you must pay the difference. Please note that a once the balance has been paid. Please note that the timings of air, sea, manner to the contractual terms of the companies that provide the on documents alone with restricted liability on the customer in respect of change of airline carrier or UK departure between London airports is not road or rail departures are estimates only. These timings may be affected transportation for your travel arrangements. These terms are incorporated costs. Full details will be provided on request or can be obtained from considered a major change. by operational difficulties, weather conditions or passenger failure to into this contract; and any relevant international convention, for example the ABTA website Service providers generally reserve the right to cancel arrangement at check in on time. Flight timings are subject to change as a result of airline the Montreal Convention in respect of travel by air, the Athens Convention The Scheme does not apply to claims for an amount greater than £5,000 any time. In the unlikely event that a booking has to be cancelled for procedures and up to date times will appear on your final itinerary. We in respect of travel by sea, the Berne Convention in respect of travel by rail per person. There is also a limit of £25,000 per booking form. Neither any other reason than non-payment, then a full refund will be made of do not make any arrangements if there is a delay at the outbound or and the Paris Convention in respect of the provision of accommodation, does it apply to claims which are solely in respect of physical injury or all monies paid, less any booking and amendment fees or insurance inbound point of departure. Most airlines however, do make provisions which limit the amount of compensation that you can claim for death, illness or their consequences. The Scheme can however deal with premiums. in such cases. injury, delay to passengers and loss, damage and delay to luggage. We compensation claims which include an element of minor injury or illness 11.MAINTENANCE 16. FLIGHT RE-CONFIRMATION are to be regarded as having all benefit of any limitation of compensation subject to a limit of £1,000 on the amount the arbitrator can award per Renovations and/or construction work may sometimes be taking place at All onward and return flights must be re-confirmed with the relevant contained in these or any conventions. person in respect of this element. your chosen hotel/resort during your stay, we have no control over these airlines. Emerald Global Ltd accepts no responsibility for bookings You can ask for copies of the transport companies’ contractual terms, or The application for arbitration and Statement of Claim must be received situations. When we have been advised of such cases and consider that cancelled due to non-compliance with the particular airline’s rules. the international conventions, from our offices at 15/16 New Burlington by IDRS within nine months of the date of return from the holiday. Outside it may affect the enjoyment of your holiday we will notify you as quickly 17. PASSPORTS, VISAS & HEALTH Street, London, W1S 3BJ, Tel: 020 7312 1700 this time limit arbitration under the Scheme may still be available if the as possible. However, while every effort will be made, it may not always Your specific passport and visa requirements, and other immigration Under EU law (Regulation 261/2004) you have rights in some company agrees, but the ABTA Code does not require such agreement. be possible to advise you of emergency repairs to facilities, such as requirements are your responsibility and you should confirm these with circumstances to refunds and/or compensation from your airline in cases For injury and illness claims, you may like to use the ABTA / Chartered swimming pools, prior to your departure from the UK. the relevant Embassies and/or Consulates. Additionally many countries of denied boarding, cancellation or delay to flights. Full details of these Institute of Arbitrators Mediation Procedure. This is a voluntary scheme require that your passport is valid for at least 6 months after your rights will be publicised at EU airports and will also be available from and requires us to agree for mediation to go ahead. The aim is to help you departure date from that country. We do not accept any responsibility if airlines. However reimbursement in such cases will not automatically resolve your dispute in a quick and cost effective way. Details on request you cannot travel because you have not complied with any passport, visa or from or immigration requirements. 17 Call Bali Reservations 0844 248 6098 18
  11. 11. emeraldglobalgroup Head Offfice 15/16 New Burlington Street London W1S 3BJ peoplestravel 56 Baker Street London W1U 7BU