Key considerations


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Key considerations

  1. 1. Key Factors in Selecting anEmergency Notification Solution g y Robert Chandler, Ph.D. Director of the Nicholson School of Communication, University of Central Florida Imad Mouline Chief Strategy O ce , e b dge C e St ategy Officer, Everbridge
  2. 2. A Provider of Leading PLM and Content ManagementCorporate Facts Everbridge provides leading incident notification and management solutions to more than 1,000 customers worldwide Locations North America: Los Angeles, Boston; Europe & Asia g p Business Focus On-demand delivery of incident communication and management solutions Delivery Scale Over 100 million+ messages per year Infrastructure Elastic infrastructure model supported by multiple top-tier data centers and dual operations centers, 100% redundancy Customers C 1,000+ 1 000 organizations; used i 106 countries, serving 30 i i d in i i 30m+ i di id l individuals 2
  3. 3. AgendaAgenda gPart 1: Presentation • The evolution of emergency notification • Share findings from the Magic Quadrant report on Emergency / Mass Notification Services (EMNS) and Gartner’s perspective on vendor criteria Gartner s for vision and execution • Key requirements for your EMNS solution • Th future of EMNS The f t fPart 2: Q&A Are you on Twitter? Follow us at @everbridge and tweet insights with your friends during the d i th webinar using th bi i the hashtag #everbridge 3
  4. 4. Note:Q&A Presentation slides are available on our Slideshare account at: htt // lid h t/ b id Use the Q&A function to submit your b it questions. 4
  5. 5. Speakers p Robert Chandler, Ph.D. Director, Nicholson School of Communication University of Central Florida Imad Mouline Chief Strategy Officer Everbridge 5
  6. 6. The Evolution of Emergency Notification 6
  7. 7. The Evolution of Emergency Notification g y
  8. 8. Mass Notification Systems y Emergency Broadcast System g y y Emergency Alert System Integrated Public Alert and Warning System (IPAWS) Commercial Mobile Alert System (CMAS) Call Centers Digital Emergency Alert System (DEAS) 8
  9. 9. Types of Mass Notification yp Specialized Alert Systems p y • Health Alert Network • J-ALERT System • Active Shooter Warnings • AMBER Alerts • Silver Alerts Regional Alert Systems • Automated notifications • Next Generation ACT-SaaS notification 9
  10. 10. Communication Considerations Lean vs. Rich Channels • Channels that discourage users from interacting with the information vs. giving a great deal of information and allow users to interact One-way vs. T O Two-way C Communication i ti • Information shared without a response vs. information shared interactively with back & forth y Mobility Communication • Rich, two-way communication • Anytime, anywhere 10
  11. 11. Mediums & Modality y Leaner Channels w/One- Richer Channels w/Two- way Communication way Communication • Print – Newspapers Newspapers, • Telephone p Magazines • Mobile Phone • Radio • Text Messaging • Television • Video Conference • Internet • Social Media • Twitter • Facebook • LinkedIn • Blogs g 11
  12. 12. Mediums & Modality y 12
  13. 13. What do we communicate, when, andhow do we say it? 6 Stages of a Crisis
  14. 14. What is Important in an Emergency Notification Solution? 14
  15. 15. 2012 Gartner Magic Quadrant –Emergency / Mass Notification Systems 15
  16. 16. Magic Quadrant – Key Takeaways “Select an EMNS vendor that supports your organization’s mobile technology strategy, and has device-specific applications that align with that strategy.”* “EMNS prospects . . . need to set realistic expectations regarding message capacity and volume throughput for each endpoint – phone call, email, SMS and so f th and i th aggregate.”* ll il SMS, d forth d in the t ”* “In 2012 and beyond, EMNS on a mobile device will take EMNS well beyond messaging and into emergency management operations and situational awareness of overall recovery management.”* y g *Gartner 2012 16
  17. 17. Mobile Capabilities p Lives on your device Designed specifically for each OS Optimized workflows for quick and easy operation Mobile Aware Available in App Stores Everbridge Confidential 17
  18. 18. Elastic Infrastructure Model Delivers NearInfinite Scale ELASTIC INFRASTRUCTURE MODEL• Scalable capacity to address Dedicated On-Demand an unlimited number of Resources Resources events - simultaneously• Resilient architecture combining dedicated and dynamic on-demand on demand resources Data• 4 Top-Tier Data Centers for Center high-availability high availability and data security Everbridge Confidential 18
  19. 19. The Evolution of Incident Communication Comprehensive NEXT GENERATION Communications Travel Advisory ORGANIZATION Travel Advisory 1 News Feed Earthquake Feed CURRENT GENERATION Expanded Communications Travel Advisory ORGANIZATION 1-Way Push Travel Travel EVENT LEGACY Notifications 1 2 Advisory Advisory News 2 ORGANIZATION Feed Earthquake Feed Travel Advisory 1 EVENT Earthquake EVENT Feed Travel Advisory News Feed Information Richness 19
  20. 20. How We Can Reach YOU today y 20
  21. 21. The Future of ENS 21
  22. 22. The Future of Incident Notification Third generation notification Comprehensive communications Recipient engagement 22