Everbridge Webinar - Campus Safety 2011


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Everbridge Webinar - Campus Safety 2011

  1. 1. Campus Safety for 2011:Moving Beyond the Clery Act.Robert C. Chandler, Ph.D.Director, Nicholson School of Communication
  2. 2. About Everbridge• Leader in incident notification systems• Everbridge serves over 100 colleges and universities, including high profile institutions like Virginia Tech, protecting more than 2 million students in emergencies• Fast-growing global company with more than 1,000 clients in more than 100 countries• Serve the Global 2000, healthcare systems, state and local government, federal government, military, financial services firms, and universities• 100% focused on incident notification solutions that merge technology and expertise 2
  3. 3. AgendaPart 1: Presentation• Campus Safety Snapshot• Developing Clery Act compliant protocols• Timeliness and response• Addressing annual testing requirementsPart 2: Q&A 3
  4. 4. Campus Safety for 2011:Bracing for the 2010the Clery Act Moving BeyondHurricane Season Dr. Robert Chandler University of Central Florida
  5. 5. Campus Safety Snapshot• Students, Staff & faculty rely on safe & engaging learning environments• 1 in 8 U.S. students will be effected by some sort of campus crime• Parents claim ‘Campus Safety’ is a major concern for selecting a highereducation institution for their child• Faculty feels less than knowledgeable about campus safety procedures
  6. 6. Jeanne Ann Clery’s legacy• Raped and murdered on April 5, 1986 in her residence hall by a fellow student she didn’t know• History of violent crime on campus• Led to national awareness of campus crime• Federal Clery Act
  7. 7. The Clery Act• The Clery Act requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their respective campuses.• The US Department of Education can impose up to $27,500 per violation, against institutions for each infraction and can suspend institutions from participating in federal funding programs.
  8. 8. Insights for the Campus Safety Team• Maintaining a daily crime log that is timely and easily accessible for public viewing• An annual statistics report including three calendar years of crimes, liquor law violations and illegal weapons violations• Expanded reporting of hate crimes including larceny, theft, assault, intimidation and vandalism• Timely reports and emergency notifications
  9. 9. Insights to serve your students, staff &faculty• Procedures that encourage pastoral and professional mental health counselors to refer persons they are counseling to report crimes on a voluntary, confidential basis for inclusion in the annual crime statistics• Policies regarding campus sexual assault programs to prevent sex offenses and procedures to follow when a sex offense occurs
  10. 10. Is your organization in compliance?• Clear protocol and procedure for various levels of campus crime & incidents• Official channel/s for communicating• Emergency ‘Playbook’ available for responders• Crime log availability to public• Details of incidents- nature, date, time and general location of each crime
  11. 11. How to prepare • Scenarios & drills of small-to-mid scale incidents • Plan out annual testing schedules • Review all reporting tools and procedures • Collaborate with campus stakeholders • Campus awareness & opt-in campaigns
  12. 12. A focus on communication• Emergency notification- a key component• The right message, the right modality• Support the lifecycle of an incident• Different messages for different segments• Reporting tools that provide insight & confirmations
  13. 13. Notification process• How/who will confirm emergency/danger?• Determine appropriate segment(s)• Determine the content• Initiate the notification system• List of title(s) responsible
  14. 14. Timely warning too?• Emergency notification supersedes timely warning process• Notification may contain less information than warning typically would (i.e. crime prevention tips)• Must provide “adequate follow-up information” • All clear • Recovery information
  15. 15. Without delay• Must state in policy• Notification will be issued “without delay”• Upon confirmation of emergency• “Taking into account the safety of the community”
  16. 16. Exceptions• Compromise efforts • To assist a victim • Contain • Respond to • Otherwise mitigate• Professional judgment of responsible authorities
  17. 17. Annual test• At least once per calendar year• Announced or unannounced• Publicizing, beyond ASR, in conjunction with annual test• Documenting • Description of the exercise • Date/time • Whether announced or unannounced
  18. 18. What is a test?• Regularly scheduled drills, exercises, and appropriate follow-through activities, designed for assessment and evaluation of emergency plans and capabilities.
  19. 19. Tips on moving forward• Full campus awareness of policy & procedure• New staff & faculty are trained and aware• Students understand the importance of accurate contact information• Learn from drills & tests
  20. 20. Incident Notification forHigher EducationMarc LadinVP of MarketingEverbridge 20
  21. 21. Incident notification solutions address commonhigher education communication challenges• Communicate quickly, easily, and • Free key personnel to perform efficiently with large numbers of critical tasks or staff incident people in minutes, not hours, making response teams by automating sure that campus safety issues are manual, time-intensive, communicated quickly error-prone processes• Use all contact paths to reach • Satisfy regulatory requirements everyone, using the most popular for the Clery Act and U.S. methods, no matter where they may Department of Education’s Higher be, on or off-campus Education Opportunity Act of 2008 (HEOA) with extensive and complete• Ensure two-way communications reporting of delivery attempts and to know who may need immediate two-way acknowledgements from assistance recipients 21
  22. 22. The Everbridge difference technology + expertise = empowerment technology + expertise = confidence technology + expertise = solution technology + expertise = your successEverbridge, the world’s recognized leader in incident notificationsystems, merges technology with industry expertise to helpmillions of people communicate in a crisis, manage operationalincidents, and connect on a daily basis. 22
  23. 23. Key evaluation criteria for an incidentnotification system• Experience and expertise• Ease of use• Ability to reach all contact paths, including voice, email, native SMS (over SMPP and SMTP), IM, and more• Ease of integration 23
  24. 24. Missed anything?Never fear, the recording and slides fromtoday’s webinar are just a click away.blog.everbridge.com Reminder Everbridge Insights webinars qualify for Continuing Education Activity Points (CEAPs) for DRI certifications. Visit www.drii.org to register your credit. Item Number (Schedule II): 26.1 Activity Group: A 1 Point for each webinar 24
  25. 25. CommunicationContact information resources Everbridge Aware for Higher Education everbridge.com/educationDr. Robert Chandler White papers, case studies,Robert.chandler@ucf.edu literature everbridge.com/resourcesMarc Ladin Upcoming webinars everbridge.com/webinarsmarc.ladin@everbridge.com blog.everbridge.com twitter.com/everbridge facebook.com/everbridgeinc 25