Jeremy Kane Beyond 2010 Presentation


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Jeremy Kane Beyond 2010 Presentation panellist.

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Jeremy Kane Beyond 2010 Presentation

  1. 1. Smart Technology for Smart People <br />Jeremy Kane<br />Assistant Director Business Systems<br />Great Places Housing Group<br /><br /><br />
  2. 2. Extracare Schemes<br />
  3. 3. What is Extracare? <br />It’s Housing first – people having their own self-contained apartments<br />Extracare Housing is accommodating people who would otherwise be frequent uses of acute health services<br />Extracare consumers are older people being offered independent living with other services on hand if & when they need them <br />
  4. 4. So what can Extracare Customers look like?<br />
  5. 5. better looking in Blackpool though … <br />
  6. 6. How many schemes are Great Places building? <br />Tulloch Court – Blackpool opened June 2010 <br />Elk View – Blackpool opened August 2010 <br />North Manchester Scheme – scheduled to open in February 2011 <br />Stoke Scheme – site available, planning permission obtained and scheduled to open 2012?<br />
  7. 7. Why be technology smart in a hard to reach/digitally excluded customer base ? <br />Great Places are new into the Extracare market and wanted to make a difference<br />To provide excellent services and for the business model to stack up smart technology needed to be embedded into the schemes<br />To design a model that we could role out to all our Extracare schemes – scalable<br />People are smart irrespective of their age and have vast knowledge and experience <br />
  8. 8. Controlled Secure Access throughout the building <br />Using Video Call Entry System<br />See who is visiting you on your TV and let them in<br />No Door keys – fobs used to control your access throughout the building<br />
  9. 9. WiFi throughout the Extracare schemes & at an affordable cost <br />
  10. 10. Touch PC Screen Information and What’s On-Guide <br />
  11. 11. Smart people designing their own content <br />
  12. 12. and this is what it can look like…<br />
  13. 13. … a word from Peter<br />
  14. 14. What has the uptake been like?<br />The 2 Extracare schemes that have recently opened – uptake has been excellent<br />Most residents have taken a Sky+ package so have access to Looking Local Application in their own apartments<br />20 % plus also hooked into the wifi and have their own laptops<br />
  15. 15. Are customers more satisfied?<br />Satisfaction is extremely high with their new homes and all of the technology available – but relatively early still<br />There has not been rejection of the technologies through indirect methods – reporting failure, breakages, etc<br />Customers have told us where the wifi signal has needed to be boosted!<br />
  16. 16. What is the impact on inclusion?<br />By embedding smart technology into the fabric of the building this has helped acceptance<br />Residents making their own videos of “What’s on” and events <br />Breaking down fear factors but also use an organic approach <br />Make the technology fun <br />
  17. 17. How can we make access more mobile and does it deliver better service for less?<br />The Looking Local PC Touch Screen application is available in the residents own apartment as well as public areas<br />Many of the residents are not that mobile but have access to all the services that they want<br />Let your customers not only help you design applications but build them as well<br />
  18. 18. Let me share some learning with you<br />Mr G. Reaper is a resident at one of our Extracare Schemes in Blackpool <br />Apparently you can only change your last name 3 times using deed poll. Unfortunately he only found this out after his 3rd name change! <br />