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Smart work Seminar -
‘Beyond 2010’
Birmingham, October 2010
Guy DANON
Industry Director
Local & Regional Government
Indust...
SERVICES
CONSUMER
INDUSTRIES
TRADING
INDUSTRIES
FINANCIAL
SERVICES
PROCESS
MANUFACTURING
DISCRETE
MANUFACTURING
PUBLIC
SER...
Local & Regional Government
Sample of achievements across EMEA & India
EMEA & India
Local & Regional Government represents...
Ever increasing pressures over Local Government
Economic
Volatility
Environmental
Challenge
Safety &
Security
Ever Increas...
How could your staff worker leverage
technology in order to work smarter?
Shared Services Structures
 Consolidate efforts...
Management Reporting Cockpits
Government Framework – One Office
Records Mgmt
Electronic Forms
Citizen
Account
(Business
Pa...
© 2010 SAP AG. All rights reserved. / Page 7
Somerset County Council: Citizen Service Portal & Online Services
Somerset Co...
Strategy to Execution Today ….
in Many Enterprises
ERP &
Transaction Systems
Execution
Strategy
Strategy Inititiative trac...
Shared Services look at technology to continue their
success story in turbulent times
Shared Services enable organisation ...
© SAP 2009 / Page 10
Benchmark data proofs significant cost
savings in your SSO powered by SAP
Human Resources Procurement...
Sybase Unwired Platform Leads the Market
AbilitytoExecute
Niche Players
Completeness of Vision
Visionaries
Challengers Lea...
Account & Contact
Management
Activity & Task
Management Live data inputs
directly from the Field
Analytics &
Reporting
Syb...
I
Its main aim is to deliver £1.2Bn of benefits for an investment of £140M over ten years.
Guy Danon Beyond 2010
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Guy Danon Beyond 2010

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Guy Danon Beyond 2010

  1. 1. Smart work Seminar - ‘Beyond 2010’ Birmingham, October 2010 Guy DANON Industry Director Local & Regional Government Industry Business Solutions SAP EMEA & India
  2. 2. SERVICES CONSUMER INDUSTRIES TRADING INDUSTRIES FINANCIAL SERVICES PROCESS MANUFACTURING DISCRETE MANUFACTURING PUBLIC SERVICES 35 Years of Industry Expertise serving over 100,000 companies in over 120 countries OUR MISSION: MAKE EVERY CUSTOMER A BEST-RUN BUSINESS EMEA Over 1200 customers Americas Over 300 customers APJ Over 200 customers
  3. 3. Local & Regional Government Sample of achievements across EMEA & India EMEA & India Local & Regional Government represents ~25% of SAP’s Public Services turnover, and ~230 customers (excluding Business Objects and Sybase clients) Germany: present within 47 cities with over 100,000 inhabitants UK: 55 cities, councils & boroughs usingf PS Admin, Shared Services, citizen services, BI platform, & City transformation solutions Spain: Market leader in provinces, capturing 16 of 17 provinces + 3 largest Cities France: ~200 SME installed based Business Objects clients, via a set of OEM channel partners Italy: leading provider of Back office for Regions (~25% market) South Africa: chosen IS-PS & IS-U platform within 3 main cities and 1 province CH: market leader in Kantons across 13 Kantons (and 3 cities) Denmark, Norway, Finland: - DK: 50% of cities (KMD) - NO: 43 councils (EDB) - FI: ~20 Finnish Cities Did you know?? First SAP LRG projects across EMEA & India took place in Germany (1995) at the City of Cologne, the Rhineland Regional Council & Informationsverarbeitung Leverkusen Others Regions in Russia, Utrecht (NLs), Vienna (AT), Mumbai, Bhopal, Lisbon…..
  4. 4. Ever increasing pressures over Local Government Economic Volatility Environmental Challenge Safety & Security Ever Increasing Expectations of Government Smart Worker Seminar Questions 1. How can I and my staff work smarter, not just harder? 2. What can technology offer to make this a reality? 3. What is possible, what are the cost benefits and how do I make it happen?
  5. 5. How could your staff worker leverage technology in order to work smarter? Shared Services Structures  Consolidate efforts for delivering same services (HR, FIN, Procurement, IT & Corporate Services) to different groups within an organization, or to different organizations  Streamlining, automation of administrative processes improves efficiency  Interaction Center and self-services improve service experience, employee satisfaction & Enabling work from home On Device : Mobility…  Extension of ERP into mobile : push / pull data regardless of location  Real time processing, manual logging of data saved, push-pull  Mobilized staff could range from road & street maintenance teams, inspectors, social workers… Online Citizen Services  Unified, harmonized, integrated platform: Citizen-facing extension of operational systems and internal processes  Transfer of administrative tasks to citizens as increasing their satisfaction  Less queues at bureaus, less paper work and respective costs
  6. 6. Management Reporting Cockpits Government Framework – One Office Records Mgmt Electronic Forms Citizen Account (Business Partner) SocialSecurity Public Sector Administration & back office systems Finance Procurement HR&Payroll Tax&Revenue Management Property&Assets SocialSecurity Customer Relationship Management Property Identity Registration Gvnt / City www Gvnt / City Office
  7. 7. © 2010 SAP AG. All rights reserved. / Page 7 Somerset County Council: Citizen Service Portal & Online Services Somerset County Council Citizen Services Portal: http://www.somerset.gov.uk/irj/public
  8. 8. Strategy to Execution Today …. in Many Enterprises ERP & Transaction Systems Execution Strategy Strategy Inititiative tracking Performance Analysis Ad Hoc reporting Business Planning KPI dashboards Project Reporting Budgeting Simulation Cost Tracking Risk Management Controls Situation Analysis Companies often manage most (~70%) of their most critical information with Excel sheets and other point solutions, whose access, control, distribution, accuracy and integrity is extremely difficult to ensure. Resulting in*: 95% of a typical workforce does not understand its organization’s strategy 90% of organizations fail to execute their strategies successfully 70% of organizations do not link middle management incentives to strategy 60% of organizations do not link strategy to budgeting *Source: Performance Collaborative Survey 2007 Data Warehouse GIS interface wit SAP KPI performance mgm Dashboard: http://w .tib.wa.gov/performa e/Dashboard/#
  9. 9. Shared Services look at technology to continue their success story in turbulent times Shared Services enable organisation to Consolidate efforts for delivering the same services to different groups within an organization Lower administrative cost by leveraging economies of scale Adapt more flexibly to growth and acquisitions Improve the service to the business Best Practices Baseline performance of processes relevant for centralization Harmonize and standardize business processes Automate business processes via technology investments Enable employees and business partners via self services and single-point- of-contact Manage services effectively through a globally consistent service and operating model Implement governance to internal client-provider relationship
  10. 10. © SAP 2009 / Page 10 Benchmark data proofs significant cost savings in your SSO powered by SAP Human Resources ProcurementFinance Our Customers have Achieved Significant Benefits using Our Solutions Tangible Benefits* % impact Operating Cost  Reduced Maverick Indirect Spend  Staff efficiency 3-5% 5-10% Tangible Benefits* % impact Operating Cost 25 – 40%  Payroll  HR Cost per Employee  Improved recruitment costs  Improved process cost by Employee Self Service 10-30% 20-30% 10-15% 14% IT Real-Estate Tangible Benefits* % impact Operating cost  Increase office space efficiency 20-30% Tangible Benefits* % impact Operating Cost  Reduced Integration cost  Hardware & Operations  Software Maintenance and implementation 15-20% 20-50% 20-70%Several Sources: e.g. ASUG benchmark data; Hackett Group Tangible Benefits* % impact Operating cost  Accounts Payable  Accounts Receivable  Budgeting & forecasting  Cash management  Collections management  Credit management  Customer billing  Fixed asset management  General Ledger and Finance Closing  Internal Auditing  Regulatory and compliance  Risk management  Tax accounting and reporting  Treasury  Reduced DSO - Working Capital Cost  Increased DPO - Working Capital Cost 20-50% 20-50% 50-80% 50-70% 50-65% 25-35% 40-70% 20-35% 45-75% 50-70% 40-60% 40-60% 5-10% 35-55% 5-25% 5-25% Function* Saving to peers Finance 49-61% Human Resources 16-49% Procurement 30-49% IT 8-39% Overall Cost Saving Potential
  11. 11. Sybase Unwired Platform Leads the Market AbilitytoExecute Niche Players Completeness of Vision Visionaries Challengers Leaders Sybase Syclo Antenna Software Spring Wireless RIM Microsoft Pyxis Mobile SAP OracleIBM Apple Sybase recognized in the leaders quadrant for Mobile Enterprise Application Platforms for completeness of vision and ability to execute As of December 2009*Source: Gartner, 12/2009
  12. 12. Account & Contact Management Activity & Task Management Live data inputs directly from the Field Analytics & Reporting Sybase Mobile For SAP 4m14s Works Management – Mobile City of Dortmund
  13. 13. I Its main aim is to deliver £1.2Bn of benefits for an investment of £140M over ten years.

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