Service Presentation


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Service Presentation

  1. 1. European Instruments
  2. 2. Service Disciplines Overview Weighing Weights Pipettes Ductless Safety Cabinets
  3. 3. Organisation & Structure Management The department is headed up by our Technical Director and assisted in service delivery by our Calibration Manager and Regional Service Supervisors
  4. 4. Organisation & Structure Field Service Team The field-based team comprises of 10 multi-disciplined engineers who are based at strategic points around the mainland UK.
  5. 5. Organisation & Structure In-house Technical Team Located at our head office in Oxford, our in-house team comprises of 5 engineers. They provide a technical support role for our external engineers, fully equipped workshop and deliver our internal calibration services for pipettes and weights.
  6. 6. Organisation & Structure Confidence in Us <ul><ul><li>40 years of experience delivering calibration and maintenance solutions in the UK </li></ul></ul><ul><ul><li>We work closely with and are audited by UKAS </li></ul></ul>The United Kingdom Accreditation Service is the sole national accreditation body recognised by government to assess, against internationally agreed standards This partnership with UKAS assures you of our expertise in our field .
  7. 7. Traceability / Certification UKAS (ISO 17025) ‏ We can issue UKAS certification for : <ul><ul><li>Balances & scales </li></ul></ul><ul><ul><li>Pipettes </li></ul></ul><ul><ul><li>Mass </li></ul></ul>
  8. 8. Traceability / Certification Standard ISO (BS EN ISO 9001:2000) ‏ We can issue Standard ISO certification for : <ul><ul><li>Balances & scales </li></ul></ul><ul><ul><li>Pipettes </li></ul></ul>
  9. 9. Service Disciplines Pipettes <ul><ul><li>Four levels of service from simple performance check to full strip down service. </li></ul></ul>&quot;Authorised UK service partner&quot; <ul><ul><li>Calibration carried out to DIN 12650, ISO17025, and UKAS </li></ul></ul><ul><ul><li>On-site Clinics or Back to our environmentally controlled laboratory </li></ul></ul>
  10. 10. Service Disciplines Weighing <ul><ul><li>Authorised repair and service agents for all the leading manufacturers </li></ul></ul><ul><ul><li>Tailor made service and calibration agreements to meet your specific needs </li></ul></ul><ul><ul><li>Calibration carried out to UKAS or ISO standards </li></ul></ul><ul><ul><li>Oxford </li></ul></ul><ul><ul><li>Fully equipped repair center </li></ul></ul>
  11. 11. Service Disciplines <ul><ul><li>Class E2 up to 200g </li></ul></ul><ul><ul><li>Class F1 up to 10kg </li></ul></ul><ul><ul><li>Class F2 up to 20kg </li></ul></ul><ul><ul><li>Class M1 & M2 up to 20kg </li></ul></ul>Mass In our environmentally controlled mass meteorology laboratory we can UKAS calibrate the following classes of weights :
  12. 12. Service Disciplines Ductless Safety Cabinets We are able to offer a specialist maintenance solutions for ductless safety cabinets in partnership with Erlab – recognised world leaders in carbon filtration <ul><ul><li>Supported and trained by Erlab </li></ul></ul><ul><ul><li>Safety is our priority. We offer a free validation service for your application, the results of which are analysed by Erlab's experts in France </li></ul></ul><ul><ul><li>Annual maintenance and filter replacement service for most types of cabinets </li></ul></ul>
  13. 13. Technical Competence Through documented procedures and calibration certification European Instruments can demonstrate traceability all the way back to the relevant International Standards. To ensure compliance with your own quality systems and have confidence that your instrument is measuring accurately, it is essential that your supplier of calibration services can demonstrate traceability of the standards used. Is your supplier the weakest link?
  14. 14. Technical Competence <ul><ul><li>EI are manufacturer trained for the service and repair of their respective equipment. Therefore have the technical expertise to support the product when it goes wrong. </li></ul></ul><ul><ul><li>Supply of and use of manufacturer authorised spare parts. </li></ul></ul><ul><ul><li>Ownership of Manufacturer Servicing Equipment required for the repair / adjustment of equipment </li></ul></ul>Is your supplier the weakest link? <ul><ul><li>We can repair equipment where others lack the technical expertise to do so </li></ul></ul>
  15. 15. Transparent Pricing Policies This is something that should be taken into consideration when selecting a supplier The final cost of your service can vary extraordinarily between suppliers of the same service. This can be because of the policies they have (fitting spares for example) Are you getting value for money?
  16. 16. Transparent Pricing Policies <ul><ul><li>Our policy is not to offer cheap up front planned maintenance costs to hook a customer, and then hit them with a large bill for unexpected costs. </li></ul></ul><ul><ul><li>Adjustments carried out in the field are included within the cost of the service and we will only fit spare parts when required and in consultation with the customer </li></ul></ul><ul><ul><li>In our experience the fitting of routine spares as a part of a service visit is minimal. </li></ul></ul><ul><ul><li>Labour charges for fitting routine spares during a service are included in the service cost </li></ul></ul><ul><ul><li>Estimates for workshop repairs are free of charge for contract customers </li></ul></ul>Our Policy
  17. 17. Customer Solutions Combined Services <ul><li>Devote more time to your real job and less time to managing suppliers </li></ul><ul><ul><li>Save Time </li></ul></ul><ul><ul><li>Less Hassle </li></ul></ul><ul><ul><li>Save Money </li></ul></ul>
  18. 18. Customer Solutions Specialist Weighing <ul><li>The Specialist Partnership meeting all of the weighing needs within your organisation </li></ul><ul><ul><li>Precision weighing </li></ul></ul><ul><ul><li>Industrial weighing </li></ul></ul><ul><ul><li>Process Weighing </li></ul></ul>
  19. 19. Customer Solutions The level of regulation is on the increase in many industries and requirement to demonstrate compliance is becoming increasingly important. However these regulatory requirements very often do not provide specific advice on how they apply to a particular instrument. Our compliance services package provides this necessary expertise and completes the whole validation process for you Validation
  20. 20. Training Solutions Many organisations spend a lot of money on ensuring their measuring equipment serviced and calibrated ...... there's a good reason for this <ul><li>It ensures accurate measurements </li></ul><ul><li>Therefore improving the reliability of your data and reducing costly errors </li></ul>However many organisations do not consider that inaccurate results can also be caused by poor operator technique We offer onsite training courses for weighing and pipetting technique
  21. 21. Customer Solutions Flexibility <ul><li>We recognise the need by some customers to have a flexible approach from their suppliers. </li></ul><ul><li>With regard to : </li></ul><ul><ul><li>Management of the contract. Particularly larger customers looking to reduce administration costs </li></ul></ul><ul><ul><li>Payment plans </li></ul></ul>
  22. 22. What Our Customer’s Think &quot;Thanks for ten years of excellent, affordable top -quality service.&quot; QS & Compliance manager, Inco Europe Ltd &quot;It would be a lot easier to say what I don't like about European Instruments, which is, &quot;Nothing!&quot; We find them to be among the best companies we have ever used. They are consistent in delivering a quality service. They are totally reliable & flexible to our needs. European Instruments are UKAS accredited for the calibration of weighing equipment to ISO 17025, which is imperative in our need for traceability. Documentation is always clear and accurate. Our needs can at times be quite demanding, but communication with European Instruments is very easy. The convenience and reliability of European Instruments make it easy for us to continue to bring value to the market place.&quot; Quality Manager Boots, Nottingham &quot;We at Siemens Medical Solutions Diagnostics Manufacturing Ltd, have prompt servicing and technical support for all our balance requirements from European Instruments&quot; Chemistry Technician Siemens Medical Solutions Diagnostics Manufacturing Ltd
  23. 23. How can we help you with your future service and calibration requirements