Customer Care mit Scrum & Kanban

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Customer Care mit Scrum & Kanban

  1. 1. Customer Care mit Scrum & Kanban. Timm Peters, etracker Director Customer Care Mitglied der Geschäftsleitung @BarCamp Hamburg 2011November 2011 © 2011 etracker GmbH 1
  2. 2. I‘m here to tell you a story!November 2011 © 2011 etracker GmbH 2
  3. 3. eBay & das Gefangenendilemma.November 2011 © 2011 etracker GmbH 3
  4. 4. Neues St. Galler Management-Modell.November 2011 © 2011 etracker GmbH 4
  5. 5. „In the electric world, change is the only stable factor.“November 2011 © 2011 etracker GmbH 5
  6. 6. Open Marketing & Agile Sales.November 2011 © 2011 etracker GmbH 6
  7. 7. Prozesse, Methoden & Tools.November 2011 © 2011 etracker GmbH 7
  8. 8. Enterprise Marketing Management.November 2011 © 2011 etracker GmbH 8
  9. 9. No Silver Bullet!November 2011 © 2011 etracker GmbH 9
  10. 10. Best of Breed.November 2011 © 2011 etracker GmbH 10
  11. 11. Wasserfall, Scrum & Kanban.November 2011 © 2011 etracker GmbH 11
  12. 12. Einblick:November 2011 © 2011 etracker GmbH 12
  13. 13. Scrum of Scrum of Scrum.November 2011 © 2011 etracker GmbH 13
  14. 14. Business Development, Product Management, Marketing & Sales, IT, Support & Consulting.November 2011 © 2011 etracker GmbH 14
  15. 15. Company Owner & Project Owner.September 2011 © 2011 etracker GmbH 15
  16. 16. Task-Kanban-Board.November 2011 © 2011 etracker GmbH 16
  17. 17. Employee Idea System.November 2011 © 2011 etracker GmbH 17
  18. 18. Lessons Learned:September 2011 © 2011 etracker GmbH 18
  19. 19. It‘s Change Management.November 2011 © 2011 etracker GmbH 19
  20. 20. Sales: „I don‘t like Scrum!“November 2011 © 2011 etracker GmbH 20
  21. 21. It‘s Lean Management.November 2011 © 2011 etracker GmbH 21
  22. 22. Performance & Quality.November 2011 © 2011 etracker GmbH 22
  23. 23. Vielen Dank! Wir sehen uns bei Facebook, XING, Twitter, …November 2011 © 2011 etracker GmbH 23

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