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Self Service Portals are an essential for every organisation and they can offer tremendous benefits both for the organisation as well as the user when deployed for the correct purpose. Ether Solutions recommends the use of Oracle WebCenter Portal software for the creation of Self Service portals. The material covers when and when not to use Self Service as a method of interacting between an organisation and a user.
One of the key drivers for the deployment of a self service portal is the expectation of the "Facebook" generation to be able to undertake activity from any device at any time.