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eSwaraj
Simplified Citizen Complaint System
Creative
ByNature
Who are we and what are we here for?
We were volunteers for a political party in recently
held Karnataka state assembly el...
So what problems do people generally face?
An election campaign generally focuses on some core problems. Promises are also...
But, what’s the root of these problems?
1. Many of the times, these promises are forgotten.
2. People are not aware of ful...
Our solution
We decided to develop a mobile app and web interface to standardize the problem collection.
Water
Water
Water...
System overview
G
» » »
»
»
App
Server
Web Browser
Database
Backend Analytics
Political boundary database
Political leader...
App flow
» » »
Creative
ByNature
Web flow
Check the complaints effectively segregated into categories.
Find out what problems are there in your constituenc...
Web flow
Ability to view complaints constituency wise.
Summary report.
Analytics for citizens, political parties.
Real tim...
Mails / Subscription mailers
Mail from eSwaraj
Delivered to inbox
Concerned civic head
Concerned utility head
Opposition &...
Get started with the App.
eSwaraj.
Creative
ByNature
Few details
Roads Water Transportation
Electricity Law & Order Sewage & Sanitation
Report problems under these categories
...
All complaints are classified under following categories
Lack of
Infrastructure
Lack of
Maintenance
Lack of
Quality Staff
...
Example for water
System Sys_code Sys_issue_tmp_rnage
Lack of Infrastructure “00” (1,9)
Lack of Maintenance “01” (11,19)
L...
How it helps?
Consider a typical situation in which an MLA is trying to figure out the problems in his constituency..
Wate...
Model of problem addressing
Now consider this scenario. People are reporting their problems via eSwaraj..
Water
Water
Wate...
Model of problem addressing
Our problem solving heavily relies on pressure building in short term. In long term developing...
Support argument
Creative
ByNature
Support argument
Water
Water
Water
Electricity
Roads
Electricity
Transportation
Sewage
Autos
Sewage
Roads
Potholes
Autos
A...
Checks and Balances
10 Messages per day per app installation.
First 5 without any restriction. Next 5 with Captcha verific...
Proof of concept
Creative
ByNature
Proof of concept
We divided Delhi into grids of 100m x 100m.
100m x
100m
Delhi has an area of 1400 KM2
We get around 1,40,...
The impact
Transparency Problem Areas
Taking the load
off volunteers
What impact will it have?
Creative
ByNature
The impact
Transparency Problem Areas
Taking the load
off volunteers
What impact will it have?
YOU BE THE JUDGE
Creative
B...
Backend Analytics
Water
Water
WaterElectricity
Roads
Electricity
Transportation
Sewage
Autos
Roads
Potholes
Autos
Autos
Ta...
Platform benefits!
Roads of my
locality are all
in bad shape!
No regular
water supply
in my area!
Auto-wallas
overcharge!
...
Platform benefits for students
8 Crore Students
Class 6 to 12
They have civics
as one of the
subjects
They can use this
pl...
Marketing Plans
Schools Colleges IT sector & other employees
Creative
ByNature
Marketing Strategy
5 minute
documentaries
We plan to create simple and easy to understand 5 minute videos for each of the ...
Finance & revenue generation
Once we successfully build the platform and user base:
`
Expected user base in metro cities:
...
Ward
Boundaries
Data set requirements
Political Boundary Database
Assembly Constituency
Boundaries
Parliamentary Constitue...
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eSwaraj Introduction

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Introduction to eSwaraj Platform

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eSwaraj Introduction

  1. 1. eSwaraj Simplified Citizen Complaint System Creative ByNature
  2. 2. Who are we and what are we here for? We were volunteers for a political party in recently held Karnataka state assembly elections. Based on our observations and experiences during our volunteering day, we felt that there are few fundamental problems that need effective tracking and solution. As a result, we decided to take things in our hands and create an app that can give people an easy and effective medium to report the problems they are facing, and make the representatives accountable for it. We are trying to create a better society, for everyone!Creative ByNature
  3. 3. So what problems do people generally face? An election campaign generally focuses on some core problems. Promises are also made by respective candidates that once voted to power, they will take care of these things. They are: Water Electricity Roads Transportation Sewage & Sanitation Law & Order Creative ByNature
  4. 4. But, what’s the root of these problems? 1. Many of the times, these promises are forgotten. 2. People are not aware of full extent of the problems. 3. People don’t want to get out and make complaints to the authority. 4. Data collection is a big challenge for the volunteers. 5. A lot of paper work is involved in making complaints and in process of addressing those complaints . 6. There’s no easy and effective platform available. Roads of my locality are all in bad shape! No regular water supply in my area! Auto-wallas overcharge! Let’s go complain! Oh! But where & how do we complain? Creative ByNature
  5. 5. Our solution We decided to develop a mobile app and web interface to standardize the problem collection. Water Water Water Electricity Roads Electricity Transportation Sewage Autos Sewage Roads Potholes Autos Autos Tax Tax Server Crowd sourced Data Everyone gets same data for analysis. Media RTI Political Parties Creative ByNature
  6. 6. System overview G » » » » » App Server Web Browser Database Backend Analytics Political boundary database Political leader database Complaints Database Analytics & Performance reports Mailers » Creative ByNature
  7. 7. App flow » » » Creative ByNature
  8. 8. Web flow Check the complaints effectively segregated into categories. Find out what problems are there in your constituency. Participate in social commenting, and help drive a healthy discussion. Creative ByNature
  9. 9. Web flow Ability to view complaints constituency wise. Summary report. Analytics for citizens, political parties. Real time performance charts. Creative ByNature
  10. 10. Mails / Subscription mailers Mail from eSwaraj Delivered to inbox Concerned civic head Concerned utility head Opposition & Ruling party MLA office Social activists RTI Firms Local Press / Media Citizen Creative ByNature
  11. 11. Get started with the App. eSwaraj. Creative ByNature
  12. 12. Few details Roads Water Transportation Electricity Law & Order Sewage & Sanitation Report problems under these categories In future, we are adding more categories such as: Food Home Healthcare Creative ByNature
  13. 13. All complaints are classified under following categories Lack of Infrastructure Lack of Maintenance Lack of Quality Staff Exorbitant Pricing Mostly Corruption Poor Governance Staff not up to date Lack of Awareness Government needs price control Government needs to make people aware / Run TV ads Creative ByNature
  14. 14. Example for water System Sys_code Sys_issue_tmp_rnage Lack of Infrastructure “00” (1,9) Lack of Maintenance “01” (11,19) Lack of Quality Staff “02” (21,29) Exorbitant Pricing “03” (31,39) Lack of Awareness “04” (41,49) tmpl_id Water 1 2 1) No municipal water in this area 2) We have to heavily rely on tankers for water , please look into it. 11 12 3) Water pipes leaking all over the place, water contamination dangers. 4) Municipality water tastes bad/oily. 21 22 5) Water department staff very rude. 6) Water department staff totally outdated.. Stonage. 31 32 7) Water bills are too high. 8) Water becoming totally inaffordable. 41 9) Don’t know how water comes to the city, please launch a water awareness day Creative ByNature
  15. 15. How it helps? Consider a typical situation in which an MLA is trying to figure out the problems in his constituency.. Water Water Water Electricity Roads Electricity Transportation Sewage Autos Sewage Roads Potholes Autos Autos Tax Tax 1 MLA Trying to Figure Out Problems of 2-3 Lakh People of His Constituency. Many people do not know the internal working of the department. They are reluctant to report a problem. This app helps them to raise issue at their time, just one constraint, raise issue where problem exists. Problem bothers public as a whole, individuals do not want to lead, and be focus to attention. Citizens talk among themselves, but as a whole at constituency level problems are not highlighted. Creative ByNature
  16. 16. Model of problem addressing Now consider this scenario. People are reporting their problems via eSwaraj.. Water Water Water Electricity Roads Electricity Transportation Sewage Autos Sewage Roads Potholes Autos Autos Tax Tax People report the problems in their locality via a simple app. Complaint is logged on the server. Location and time of complaint is automatically recorded. Complaints are categorised based on their nature. On demand statistics available to everyone. Stats can be used by political parties, RTI, NGOs and general people too. Creative ByNature
  17. 17. Model of problem addressing Our problem solving heavily relies on pressure building in short term. In long term developing performance oriented mindset of leaders. There is no case open close business, since we’re addressing public problems, case open close doesn’t make any sense. Less cumbersome for citizens to raise problems in their neighbourhood or elsewhere related to civic amenity. Introducing case open close system will lead to too much of hassle for citizens. Red-tapism will be involved, individual may be targeted to close the case. Moreover keeping track of thing puts onus on citizens that can lead to less participation. Creative ByNature
  18. 18. Support argument Creative ByNature
  19. 19. Support argument Water Water Water Electricity Roads Electricity Transportation Sewage Autos Sewage Roads Potholes Autos Autos Tax Tax WaterElectricity Roads Transportation Sewage Generated data will be used to measure the health of that amenity. Overall performance of elected representative. Creative ByNature
  20. 20. Checks and Balances 10 Messages per day per app installation. First 5 without any restriction. Next 5 with Captcha verification. Plans to enable social login in future updates. Since the data is visualised on map, single point spamming will not pollute the data. Creative ByNature
  21. 21. Proof of concept Creative ByNature
  22. 22. Proof of concept We divided Delhi into grids of 100m x 100m. 100m x 100m Delhi has an area of 1400 KM2 We get around 1,40,000 points distributed among its 70 constituencies. For each node point, we know the people representative responsible for governance. With latitude / longitude perimeter of an assembly constituency, we generated this grid. Creative ByNature
  23. 23. The impact Transparency Problem Areas Taking the load off volunteers What impact will it have? Creative ByNature
  24. 24. The impact Transparency Problem Areas Taking the load off volunteers What impact will it have? YOU BE THE JUDGE Creative ByNature
  25. 25. Backend Analytics Water Water WaterElectricity Roads Electricity Transportation Sewage Autos Roads Potholes Autos Autos Tax Tax Sewage If we put together GIS / MAPS technology, what we get is a very powerful feedback tool. This can be very useful to all the real stake holders in public governance. Creative ByNature
  26. 26. Platform benefits! Roads of my locality are all in bad shape! No regular water supply in my area! Auto-wallas overcharge! Lodge a complaint via eSwaraj. Just did! Easy and effective. Anyone can participate as long as long as they have a smartphone. Visual map based analytics available to all. Helpful to students looking for a future in local governance. Political parties and NGOs can devote time in solving the problem rather than finding it. Based on MLA’s performance, people can decide whom they should vote next for a better governance. Creative ByNature
  27. 27. Platform benefits for students 8 Crore Students Class 6 to 12 They have civics as one of the subjects They can use this platform as a live lab! Furthermore, this can be very useful to students looking for a future in politics and governance. They can get a clear idea of what areas and amenities are of most importance to citizens and can be a great resource for case studies. Creative ByNature
  28. 28. Marketing Plans Schools Colleges IT sector & other employees Creative ByNature
  29. 29. Marketing Strategy 5 minute documentaries We plan to create simple and easy to understand 5 minute videos for each of the major public utilities. Our focus will be on creating awareness about the fundamental process through which services and facilities like water, electricity, transport, waste management, law & order are made available to them. We believe, for people to positively use the app, they first need to know that what is the actual cause of lack of facilities in their locality. Creative ByNature
  30. 30. Finance & revenue generation Once we successfully build the platform and user base: ` Expected user base in metro cities: There are around 1 Crore household in metro cities. Around 30% of them have at least 1 smartphone in their homes.Creative ByNature
  31. 31. Ward Boundaries Data set requirements Political Boundary Database Assembly Constituency Boundaries Parliamentary Constituency Boundaries All Corporators Elected Representative Database All MLAs All MPs Creative ByNature

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