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SPSBE - Improving your SharePoint search experience

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Most companies that are using SharePoint do not invest any time and money in their Enterprise Search. Users get frustrated when they do not find their documents, or do not have a clue how to find them. This session shows the technical possibilities how you could implement a better search experience for your users. The content is built upon the context of a novice and expert users. These two types of users need to be approached differently. Where novice users needs guidance when searching for their documents, expert users’ needs to have triggers to discover new content.

Most companies that are using SharePoint do not invest any time and money in their Enterprise Search. Users get frustrated when they do not find their documents, or do not have a clue how to find them. This session shows the technical possibilities how you could implement a better search experience for your users. The content is built upon the context of a novice and expert users. These two types of users need to be approached differently. Where novice users needs guidance when searching for their documents, expert users’ needs to have triggers to discover new content.

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SPSBE - Improving your SharePoint search experience

  1. 1. Improving the SharePoint search experience #SPSBE | #SPSBE07 Elio Struyf @eliostruyf April 18th, 2015
  2. 2. Office 365 MVP SharePoint Search & Branding Blogger | BIWUG board member Contact @eliostruyf www.eliostruyf.com elio.struyf@ventigrate.be Elio Struyf Senior Office 365 | SharePoint Consultant
  3. 3. PlatinumGoldSilver Thanks to our sponsors!
  4. 4. Hold your horses before adding changes
  5. 5. Types of users  Novices  Close the technical expertise gap  Guide to create complex queries  Experts  Provide new ways of discovering content
  6. 6. Novice user
  7. 7. Search guidance
  8. 8. Suggestions
  9. 9. 1. Gather synonyms 2. Create a thesaurus CSV (key, synonym, language) 3. Import it in SharePoint Important: you cannot export a thesaurus, so you need to maintain the main file. Synonyms: On-premises
  10. 10. Synonym example
  11. 11. No thesaurus functionality in SharePoint Online You can make use of Query Rules Synonyms: SharePoint Online
  12. 12. Query rule example
  13. 13. Getting your users a step further
  14. 14. Show project sites, team sites, news Search verticals
  15. 15. Refiner counters
  16. 16. Tip 5 – Use visual refiners Makerefinement easier,otherwise itstaysunused
  17. 17. A PICTURE IS WORTH A THOUSAND WORDS Arthur Brisbane
  18. 18. Show the application icons instead of text File types
  19. 19. Showing profile pictures
  20. 20. Use “Modified by” instead of Authors Authors is based on document properties Quick tip: Authors  Modified by
  21. 21. Tip 6 – Make your keywords count
  22. 22. In an ideal world you would know which keywords are highest ranked
  23. 23. Experiment with the keywords you us
  24. 24. You could help your users Search breadcrumbs: show used keywords Search keyword combinations hints
  25. 25. Having the tools is not enough Users need to know how to use them
  26. 26. Experts
  27. 27. Tip 7 – Search as you type
  28. 28. Refresh the results as you are typing (ex. Google) User can quickly adapt their queries Search as you type
  29. 29. Reference: Mikael Svenson Search as you type
  30. 30. Enrich search results
  31. 31. Classification  Entity Extraction  Content Enrichment
  32. 32. Tip 9 – Delve & Office Graph
  33. 33. Manager Direct report Works with Shared with me Viewed by me Trending around me Presented to me Liked by me Delve
  34. 34. Bringing Delve / Office Graph into your search center
  35. 35. Continuous improvements Implement Configure Analysis Collecting feedback Evaluate
  36. 36. Questions?
  37. 37. Thank you!

Editor's Notes

  • Template may not be modified
    Twitter hashtag: #spsbe for all sessions
  • http://www.istockphoto.com/vector/man-16683967?st=971329c
  • http://www.istockphoto.com/photo/straw-stack-10280292?st=2d2f2d9
  • As the user types a query in the search box, SharePoint is able to show Query Suggestions that help complete the query. SharePoint automatically creates a list of suggestions based on previous searches. When at least 6 search results are clicked for a specific query, that query will be added to the list of suggestions.
  • http://www.istockphoto.com/photo/on-his-way-47714438?st=cfee8ad
  • Map ows_q_USER_Editor to RefinableString00
  • http://www.istockphoto.com/photo/this-is-too-hard-38546718?st=f9a64cb
  • Experts start with an idea in mind
  • ... Waarmee de Office Graph jou pro actief content kan brengen

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