Corporate Presentation
December 2013
Espire Infolabs: Your Technology Partner
For over two decades, global enterprises worldwide have chosen Espire
Infolabs as...
Global Presence
Delivery Centres
Vancouver

New Jersey

London

New Delhi

Gurgaon

New Delhi

Gurgaon

( headquarters)

S...
Espire: Service Offerings Across Technologies

4

Corporate Presentation | December 2013

www.espire.com
Services and Domain Landscape
Application Management
•
•

DELIVERY DEPTH

•
•
•

Application Development, Support &
Mainte...
Our Partnerships
OUR TECHNOLOGY PARTNERS

OUR SOLUTION PARTNERS

6

Corporate Presentation | December 2013

www.espire.com
Espire’s Centre of Excellence: Technology Innovation
Oracle CoE
COO
Driving Governance
Model

Delivery
Manager

Developmen...
Our Commitment To Quality

CMMI level 5
compliant
processes

ITIL standards

The journey ….a continuous and consistent end...
Our Commitment To Quality

Causal analysis &
resolution

Organisation training
•

Training needs
identification

•

Polici...
Our Quality Assurance

We shall endeavor to attain customer satisfaction by providing products,
solutions and services tha...
Client Testimonials…
Our dedication to quality customer service with focus on our mandate ‘Customer First’ continues to
de...
Client Testimonials…contd.

Espire has been a supplier of
managed services to Fuji Xerox
Australia since 2008. The company...
The Espire Advantage

•
•

•

•

Solutions modeled around
customer’s unique business
requirements
Engagement models match
...
Thank you

For more information, please visit www.espire.com
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Corporate presentation

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Espire’s IT services include specialization in Application Development, Support, Maintenance, Modernization and Standardization, Product Engineering, Application Testing and QA, Enterprise Applications, Business Intelligence, Portal and Content Management, Infrastructure Management and Customer Communication Management.

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Corporate presentation

  1. 1. Corporate Presentation December 2013
  2. 2. Espire Infolabs: Your Technology Partner For over two decades, global enterprises worldwide have chosen Espire Infolabs as their IT services and outsourcing partner Presence in 9 Global locations 550+ 100+ Employees Customers India 20 Years QUALITY • SEI CMMI level 5 ver 1.3 compliant • ISO 27001:2005 & ISO 9001:2008 certified DELIVERY CENTRES at • Capacity: 1600 persons • Major functions/services provided: software services DATA SECURITY • 2 Australia 13 Years Location: Gurgaon and New Delhi • UK 18 Years Secured data, network and physical environment for maximum protection & safety Corporate Presentation | December 2013 Singapore 15 Years USA 15 Years www.espire.com
  3. 3. Global Presence Delivery Centres Vancouver New Jersey London New Delhi Gurgaon New Delhi Gurgaon ( headquarters) Sales offices London Vancouver New Jersey Singapore Sydney Melbourne Brisbane Melbourne Singapore Delivery Centre 3 Corporate Presentation | December 2013 Sales Office Sydney Brisbane www.espire.com
  4. 4. Espire: Service Offerings Across Technologies 4 Corporate Presentation | December 2013 www.espire.com
  5. 5. Services and Domain Landscape Application Management • • DELIVERY DEPTH • • • Application Development, Support & Maintenance Application Testing, Performance Management & Quality Assurance Multichannel &mobility services Product Engineering Migrations, Standardization & Consolidation ISO 27001:2005 - CERTIFIED ISMS Customer Communication Management • • • • • Web Content Management • • • • • • Document Composition Consulting Print & Production management Implementation Services Print Application support, maintenance and migrations Enterprise Content Management & Workflow • Web Content Management eCommerce, B-to-B & B-to-C Portal User Experience Intranet & Enterprise Collaboration Migration & Consolidation Multilingual Content Management & Translation Mobility Solutions Enterprise Application Business Intelligence Infrastructure Services • • • • • • • Help Desk & Support Services • Database Management Services • Platform Migrations • Application Performance Management ERP - Oracle e-business suite, MS Dynamics AX,NAV, Infor & Bespoke • CRM – MS Dynamics, Salesforce, Bespoke • Billing, Ordering, Provisioning, Enterprise applications Data management Data warehousing & MDM BI Reporting Business discovery analytics & Dashboards Social media & Customer Analytics HOSTING SOLUTION Virtual Private Server | Dedicated | Cloud CONSULTING Information strategy planning | Web Presence Strategy| Process consulting • INDUSTRY • Banking & Financial Services, Insurance Education GLOBAL DELIVERY MODEL 5 PROVEN PROJECT MANAGEMENT PRACTICES CMMI LEVEL 5 COMPLIANT PROCESSES Corporate Presentation | December 2013 • • Manufacturing Travel & Tourism • • Retail Logistics & Supply Chain • • Print & Media Telecom FLEXIBLE ENGAGEMENT MODELS www.espire.com
  6. 6. Our Partnerships OUR TECHNOLOGY PARTNERS OUR SOLUTION PARTNERS 6 Corporate Presentation | December 2013 www.espire.com
  7. 7. Espire’s Centre of Excellence: Technology Innovation Oracle CoE COO Driving Governance Model Delivery Manager Development Customer Testing Support Infrastructure Services Center of Excellence (CoE) Driving Innovation and Best Practices • Oracle E-business Suite • Oracle Application Framework • Oracle Middleware • BI & DW • Mobile application • Cloud computing Microsoft & Java CoE • • • • • .NET, Java/J2EE MS Dynamics suite SharePoint Java Framworks IBM WAS, JBOSS Testing CoE Delivery Team Ensuring Customer Delight • • • • Account Manager Automation Frameworks Processes Tools Security, Performance Quality Team UX 7 Document Composition • W3C compliant Accessibility and Usability standards • Framework for multiplatform deployment • Pre-processing, Document design, post-processing and production setup/support Corporate Presentation | December 2013 Enterprise Application Integration (EAI) Business Intelligence • Oracle SOA Suite • Oracle Service Bus (OSB) • IBM Enterprise Service Bus (ESB) • Biztalk, Jboss, Tibco, WebMethods • Cognos • MSBI • Business Objects Infrastructure CoE • Consulting and Professional Services • Application Management • Managed Security Services • Data Center Services • Networking and Communication www.espire.com
  8. 8. Our Commitment To Quality CMMI level 5 compliant processes ITIL standards The journey ….a continuous and consistent endeavor 8 Corporate Presentation | December 2013 www.espire.com
  9. 9. Our Commitment To Quality Causal analysis & resolution Organisation training • Training needs identification • Policies and procedures • RCA, Pareto and fish bone analysis • Establish training policy • Conduct training • Planning • Establish training records • Monitoring • Evaluate training • Elimination Supported by quantitative measurements & monitoring • Time to market • Efforts/cost slippage • Schedule gaps • Process monitoring for improvement • Productivity analyses • Identify tools, method and processes • Defect removal efficiency • Analyze cost, benefits, risks, ROI • Customer satisfaction • Change management • 9 Organisation innovation & deployment Impact assessment Corporate Presentation | December 2013 www.espire.com
  10. 10. Our Quality Assurance We shall endeavor to attain customer satisfaction by providing products, solutions and services that meet the stated and implied needs of the customer We shall do so: by providing leadership to drive the continuous quest for Quality at ESPIRE by following well defined, documented and continuously improving processes by providing confidence to clients, employees and stakeholders that the requirements for quality are being pursued, fulfilled and maintained continuously by developing and nurturing our human resources, recognizing that they are the key to our business and the success of this policy 10 Corporate Presentation | December 2013 www.espire.com
  11. 11. Client Testimonials… Our dedication to quality customer service with focus on our mandate ‘Customer First’ continues to delight our clients globally. Go ahead and read what our customers have to say about our people, skills and services capability. We have had a long standing strategic partnership with Espire going back to year 1999. And over these years Espire has truly contributed excellent value to Fuji Xerox Asia Pacific and its operations in the region. Being associated with us for all these years also means that Espire has an excellent understanding of our business and have delivered. The partnership with Espire has enabled our IT function to rollout solutions that has created positive impact for our business. Another crucial reason we continue to work with Espire is their deep expertise covering a broad spectrum of services in the Microsoft and Oracle technologies, their flexibility and service delivery maturity. We continue to engage them for new development and migration projects, and the modernization of our applications to meet our ever changing business needs. We decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise. SDL recognizes that our partners are crucial for our success and reach in the marketplace. SDL has been associated with Espire for more than 5 years. Espire’s Portal and Web Content Management practice has invested in developing inhouse SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espire’s broad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive endto-end customer experience solution. Henrietta Yaw, General Manager, Information Management, Fuji Xerox Asia Pacific Pte Ltd. 11 We have had a long standing engagement with Espire for over 10 years during which period Espire has been involved in the design, build, implementation and support of multiple sites owned by VisitBritain which are based on the SDL Tridion platform. We continue to engage with Espire because they have demonstrated consistency in quality of work, a high degree of flexibility and excellent technology and domain expertise in the WCM and customer experience solutions space. Ian Takats, Chief Information Officer, VisitBritain Jerry Siah, Head – Customer Service/ Learning & Innovation, Singapore Press Holdings Ltd. Garry Levitt, Director of Account Management, SDL Tridion Corporate Presentation | December 2013 www.espire.com
  12. 12. Client Testimonials…contd. Espire has been a supplier of managed services to Fuji Xerox Australia since 2008. The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espire’s contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications. St. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridion platform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site. Nayyar Ghaznavi, Engineering Services Manager, Fuji Xerox, Australia 12 One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire. Natasha Kwan, Managing Director, T-Systems (Asia South) Suzanne Peleg, Web and E-Communications Development Officer, St. Albans City Council Corporate Presentation | December 2013 www.espire.com
  13. 13. The Espire Advantage • • • • Solutions modeled around customer’s unique business requirements Engagement models match the size/need of the project Our expertise in providing the whole range of IT services make us an ideal IT partner. Multiple outsourcing options that best fit our customer’s business needs. • Models : Captive Offshore Development Centre, BuildOperate-Transfer (BOT), Time & Material/Fixed Price, and Joint Venture. • Focus on key technologies and industries to build value added offerings that ensure our customers, derive maximum benefits from it. Flexible Customer Centric Engagements Full Spectrum IT services Global Delivery Models Espire’s Centre Of Excellence OUR APPROACH Customer ‘First’ 13 Corporate Presentation | December 2013 www.espire.com
  14. 14. Thank you For more information, please visit www.espire.com

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