WHAT WE CAN LEARN FROM
JAPANESE CUSTOMER SERVICE MODEL
Customer Service in Japan is consistently
good across all walks of life.
Not just in 5 star hotels or their many
Michelin Star restaurants
Why is Japanese customer service so good?
Customer Service Attitudes lead to
Customer Service Behaviours
They have a different idea of what a “Customer” is
The idea is that the customer is also a guest
So that customer service is a form of hospitality
This idea lets them effortlessly
deliver consistently high level service
without feeling servile
Why would I want to adopt these customer
service philosophies for my business?
Because by 2020 Customer Service will have become
the key brand differentiator
In a world of instant negative Social Media Feedback
Extraordinary customer service increases
customer loyalty, retention and sales
Lower your staff turnover costs by reducing
the burnout that comes from feeling servile
Are these behaviours hardwired into
Japanese cultural DNA?
No. They can be easily
adapted to suit our
We studied Japanese Customer Service
from first principles
And created an easy to understand model of
the philosophies and behaviours
We show you how to adapt some of the
Japanese CS behaviours and service styles
To easily and rapidly improve your CS/X here in U.K.