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eMortgages
       eDisclosures and eClosings




Patrick Hartford, CMT
Enterprise Architect
Agenda




         1
Originations and Disclosures
                       Reasons


                                     Client
Back Office
                                    Benefits
 Decrease conversion
   time by 1-3 days                The “WOW” factor

 Increase application &
  closing conversions
                                    Shortens the loan
                                     processing time
Eliminate partial signings
and other QA headaches

    Streamline loan                 Very Convenient
      processing

                                                        2
Originations and Disclosures
             Actual Results

           • Packages are typically signed same day
           • eSigned applications have a 10-15% higher closing rate
 Back      •
           •
             No missed signatures, initials, or documents
             Form 4506 is not currently accepted by the IRS

 Office    • Certification and Authorization form is not accepted by
             many third parties
           • 90%+ of our applications are eSigned




           •   Very strong support from our clients

 Client    •
           •
               Easy, fast and convenient
               Online banking is now the norm
           •   Loan information is expected to be online
Reaction
                                                                       3
Originations and Disclosures
                      Surprises

Costs

• Storage requirements can increase quickly
• Data backup strategies are costly
• Archiving older systems

Training

• On-going training of bankers is a MUST
• Technical support to assist clients

Secondary Market

• Some still will not accept eSigned applications. (FHA)

                                                           4
Originations and Disclosures
        An easy and quick win

First step for lenders to get eSign going


           Almost paperless


        Reduces shipping costs


      Immediate turn around time


        Customer convenience
                                            5
Electronic Closings
Our unique situation




                       6
Electronic Closings
               Reasons

                Improved
                 liquidity


                              Cost savings
More secure                   with shipping
                               and paper




                         QA / Post
    No lost notes!      Closing audit
                        Efficiencies

                                              7
Electronic Closings
                                Our Plan




                                                             Security
              Deliver to
                              Enable our                  instrument is
 Produce       our title                    Borrowers
                               remote                     electronically
eNotes via   company for                   leave with a
                                notary                      recorded
 our LOS      in-person                     USB Drive
                               network                        when
               closings
                                                             possible




                                                                      8
Summary
                                          Improved
                     Better visibility
                                          customer
                     into workflow
                                         satisfaction



        Greater
                                                        More secure
      efficiencies




                                                               Return time
                                                                from the
Improved
 liquidity                       eClosing                        county
                                                             recorder much
                                                                  faster




                                                                         9
Questions?

           Thank you.


     Patrick Hartford, CMT
patrickhartford@quickenloans.com
  http://www.quickenloans.com


                                   10

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Patrick Hartford: eMortgages eDisclosures and eClosings

  • 1. eMortgages eDisclosures and eClosings Patrick Hartford, CMT Enterprise Architect
  • 2. Agenda 1
  • 3. Originations and Disclosures Reasons Client Back Office Benefits Decrease conversion time by 1-3 days The “WOW” factor Increase application & closing conversions Shortens the loan processing time Eliminate partial signings and other QA headaches Streamline loan Very Convenient processing 2
  • 4. Originations and Disclosures Actual Results • Packages are typically signed same day • eSigned applications have a 10-15% higher closing rate Back • • No missed signatures, initials, or documents Form 4506 is not currently accepted by the IRS Office • Certification and Authorization form is not accepted by many third parties • 90%+ of our applications are eSigned • Very strong support from our clients Client • • Easy, fast and convenient Online banking is now the norm • Loan information is expected to be online Reaction 3
  • 5. Originations and Disclosures Surprises Costs • Storage requirements can increase quickly • Data backup strategies are costly • Archiving older systems Training • On-going training of bankers is a MUST • Technical support to assist clients Secondary Market • Some still will not accept eSigned applications. (FHA) 4
  • 6. Originations and Disclosures An easy and quick win First step for lenders to get eSign going Almost paperless Reduces shipping costs Immediate turn around time Customer convenience 5
  • 8. Electronic Closings Reasons Improved liquidity Cost savings More secure with shipping and paper QA / Post No lost notes! Closing audit Efficiencies 7
  • 9. Electronic Closings Our Plan Security Deliver to Enable our instrument is Produce our title Borrowers remote electronically eNotes via company for leave with a notary recorded our LOS in-person USB Drive network when closings possible 8
  • 10. Summary Improved Better visibility customer into workflow satisfaction Greater More secure efficiencies Return time from the Improved liquidity eClosing county recorder much faster 9
  • 11. Questions? Thank you. Patrick Hartford, CMT patrickhartford@quickenloans.com http://www.quickenloans.com 10