How to add edit email support footers

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This presentation will guide merchants in how to add /edit email support footers

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How to add edit email support footers

  1. 1. How to add/edit your email support footers Category: Store SettingsEshopbox Wiki for Store Owners
  2. 2. Welcome to Eshopbox Wiki What will you learn here ▪ What is an email support footer ▪ How to add/edit your email support footers ▪ How to add an email support footer ▪ How to edit an email support footerA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  3. 3. 1 What is an email support footerA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  4. 4. What is an email support footer ▪ Email footer is additional help guide or info you want to share with your customers to tell them how can they reach you if they have any issue ▪ It usually contains your mailing address, phone number, web site link, query solution etc ▪ In Eshopbox, there is already a set default support footer on the basis of your contact information. However, you can edit it also. You can also choose to not to include any support footer in your email E.g. FooterA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  5. 5. 2 How to add/edit your email support footersA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  6. 6. How to add/edit your email support footers Step 1: ▪ Log in to your site admin panel with your log in id and password ▪ Under the ‘Manage’ tab select ‘notifications’ Manage tabA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  7. 7. How to add/edit your email support footers Step 2: ▪ Once you have selected ‘Notification’ you will be directed to the trigger listing page ▪ Select the ‘notification settings’ button on the top right of the page Active Tab Trigger listing page Notification SettingsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  8. 8. How to add/edit your email support footers Step 3: ▪ Once you have selected ‘Notification’ you will be directed to the notification setting page ▪ Make sure you are on the ‘Support Footers’ tab by clicking on it Support footerA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  9. 9. 3 How to add an email support footerA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  10. 10. How to add an email support footer Step 1: ▪ You will see a ‘Create a new custom support footer’ box ▪ In this box, type the content for the footer that you want to add ▪ Name your footer. So you can find it easily ▪ Click ‘Create’ to add the footer which can be used to in your email notification triggers Footer content Set Footer as default Footer name Add Footer Tip: If you want to set this footer as your default, check the ‘set footer as default’ button otherwise uncheck itA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  11. 11. How to add an email support footer Step 2: ▪ Your updated footer will now reflect on notification setting page Your footer Set as default footer Tip: You can set any support footer as your default footer by clicking on ,,,, ‘make it default footer’A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  12. 12. 4 How to edit an email support footerA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  13. 13. How to edit an email support footer Step 1: ▪ From your existing footer list, identify which support footer you want to edit ▪ For example you want to edit footer 2, then click on the ‘edit’ link to make changes according to your requirements Footer 2 Edit option Note: You cannot delete or edit the default footer set for site ownersA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  14. 14. How to edit an email support footer Step 2: ▪ You will see a ‘edit your support footer’ pop up ▪ Make the changes accordingly and click on update to successfully save your changes Edit your support footer Save your settingsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  15. 15. Good to know ▪ A user cannot delete a email support footer which is the default footer for your email notification triggers ▪ In order to delete a email support footer you have to set some other support footer as the default footer for your email notification triggersA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  16. 16. For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries. Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved. Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems. Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online. Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

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