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The Establishment and Development of UCD Library's Research Services Unit: Successes and Challenges

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Presentation given by Julia Barrett, Head of Research Services, University College Dublin Library, at the 2017 CONUL Annual Conference, Athlone, Ireland May 30-31, 2017.

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The Establishment and Development of UCD Library's Research Services Unit: Successes and Challenges

  1. 1. An Leabharlann UCD Julia Barrett julia.barrett@ucd.ie UCD James Joyce Library The Establishment and Development of UCD Library’s Research Services Unit: Successes and Challenges Julia Barrett, Head of Research Services, UCD Library
  2. 2. Before 2012 • Adhoc situation • Fledgling services based in various library units – Mapping (OSi Agent) – Institutional Repository – Bibliometrics – Digital Library (externally funded project)
  3. 3. • Client Services • Collection Services • Cultural Heritage & Special Collections • Planning & Administration • Research Services • Research Services – Maps & GIS Librarian – Repository Librarian – Scholarly Communications Librarian – Data Manager (2016) – Digital Library Team Library Reorganisation 2012
  4. 4. Research Services Team Michelle Dalton Scholarly Comms Jane Nolan GIS/Maps Julia Barrett Head Joseph Greene Repository Órna Roche Digital Library Dani Montes Digital Library Audrey Drohan Digital Library Mary Ellen Lyons ISSDA / Repository Andrew Clinch ArchInfo Orla Kennedy ArchInfoJenny O’Neill RDM ISSDA Peter Clarke Digital Library
  5. 5. What Services? • What are the drivers & trends? • What is the demand / need? Why? • How do we find out? • Who else is doing this (or bits of this) on campus? Who else do we need both within the library and outside of the library to help provide a complete service? • Where are the gaps? • What partnership model?
  6. 6. UCD Strategic Objectives • The Research Services Unit is responsible for developing and delivering specialist and innovative services to researchers in UCD • These support UCD’s overall strategic objectives, particularly: – Objective 1: “Increase the quality, quantity and impact of our research, scholarship and innovation”
  7. 7. Funders’ Requirements • Science today is in transition – from a relatively closed, disciplinary and profession-based system, toward an open and interdisciplinary structure where knowledge creation is more directly accessible to stakeholders across society • The European Commission sees the shift to an open science system as a source of competitive advantage for Europe • Open Access (publications and data) requirements
  8. 8. Demand / Need : Surveys • Geographic Information Systems (GIS), 2012 – Location of spatial data in UCD – Types of data held – Levels of access (who and on what basis) – Issues • Obtaining, storing etc. – Future directions of GIS service development in UCD • GIS Group (cross-campus) – Researchers, Schools, ITS etc. • Key findings – Increased levels of support & training – Access to data & software – Central repository / server Research Data Services 2016 – Survey and Focus Group
  9. 9. Demand / Need: Confusion & Frustration • How does EC define a Repository? – Publisher’s website? – Project website? – ResearchGate? • Can I link our project website to the IR? • Gold v. Green • Conceptual understanding of storage / access / preservation / open science • How to handle multi-institutions and OA requirements?
  10. 10. Successes • Staffing – Roles • Facilitates develop of skills expertise in rapidly changing world – Skills • Own staff • PhD students • External “Digital Humanities” consultant – Cannot always be developed through re-skilling – May not necessarily require a library qualification – Expertise • Specialists • Services • Partnerships
  11. 11. Workshops • GIS • Data visualisation • RDM • Patents/IP • Social media • Bibliometrics • Publishing strategies • Increase the Impact of Your Research Through an Effective Publishing Strategy • Google Tools for Discovery, Analysis and Presentation of Digital Scholarship • Writing a Data Management Plan with DMPonline • Social Media for Researchers: Information session and academic panel discussion • Introduction to ArcGIS : Visualising Environmental Data Using ArcGIS and MapGenie
  12. 12. Workshops • GIS • Data visualisation • RDM • Patents/IP • Social media • Bibliometrics • Publishing strategies • Increase the Impact of Your Research Through an Effective Publishing Strategy • Google Tools for Discovery, Analysis and Presentation of Digital Scholarship • Writing a Data Management Plan with DMPonline • Social Media for Researchers: Information session and academic panel discussion • Introduction to ArcGIS : Visualising Environmental Data Using ArcGIS and MapGenie
  13. 13. Queries Advanced modelling for predicting landslides Identifying liver fluke infection in cattle by location Sludge management. Putting locations of licenced sludge facilities on a map, together with soil & elevation data International trade costs. Origin and destination of food products and price at each point Visualising diseases by region. Showing hospitals on maps and which regions patients are from who attend these hospitals Mapping two versions of the Aisling prayer
  14. 14. Challenges: Integrating and Mainstreaming • Who within the Library advocates and promotes our services? • To what degree should others (e.g. LLs) provide some level of research support? – Reassuring boundaries – Increase degree of mainstreaming – Lateral communication & partnerships • How can we work towards providing / embedding services at the point of need in a researcher’s workflow? • How can such services be designed and delivered campus- wide? • Reduce fragmentation and silos • Agreement re respective roles, responsibilities and service levels; who to go to for what; ownership issues
  15. 15. Collaboration : Early Attempts • Key partner: Research Office • Quality Review Framework (QRF) • Limited success • Adhoc approaches not referred on • Need more formal mechanisms & communication of those to researchers
  16. 16. CREATE DISCOVER IMPACT PUBLISH MANAGE BEFORE PRE-AWARD DURING POST-AWARD AFTER POST-PROJECT analyse data RESEARCH LIFECYCLE re-use data create data give access to data process data preserve data analyse data
  17. 17. CREATE DISCOVER IMPACT PUBLISH MANAGE BEFORE PRE-AWARD DURING POST-AWARD AFTER POST-PROJECT analyse data RESEARCH LIFECYCLE re-use data create data give access to data process data preserve data analyse data •Discover data, literature, systematic reviews •Data visualisation / GIS •RDM •Reference management
  18. 18. CREATE DISCOVER IMPACT PUBLISH MANAGE BEFORE PRE-AWARD DURING POST-AWARD AFTER POST-PROJECT analyse data RESEARCH LIFECYCLE re-use data create data give access to data process data preserve data analyse data •Publishing strategy •Open Access •Data •Communicating / Social media •Measuring / monitoring impact •Altmetrics
  19. 19. • Pre-Award • Data Management Plans • Metrics • Post-Award • Open Access compliance • Increasing impact • Research Repository UCD • Geographic Information Systems • Bibliometrics and social media Support for Research Funding Applications Bringing Services Together
  20. 20. Bringing Partners Together • Extend drop-in clinics e.g. RDM – Include partners e.g. Research Ethics and Research IT • Seminars / information sessions – Include research “champions” – Include research managers / administrators
  21. 21. Challenges: Relevance and Impact • Relevance – “I honestly did not know about open access until this survey.” • Impact – Use all measures – quantitative and qualitative – Surveys, emails, twitter analysis • How have you used the data and information that you have obtained from ISSDA? • How has attendance at the clinics / workshops been of value to you? • How did using GIS benefit or add value to your research? • Case studies
  22. 22. Demonstrate Value and Impact “As a literary scholar working with ecologists to promote research on the cultural value of our coastlines, the [Library’s] GIS clinic was invaluable in showing me how to produce multi-layered maps which visualise the relationship between culture and ecology. The clinic provided an accessible step-by-step guide to GIS mapping, a tool which is very rarely used in my discipline. The maps I have made as a direct result of the clinic have already been used in conference presentations and research funding applications, and have helped to make my research more accessible to scholars outside my field.” (Prof. John Brannigan, School of English, Drama & Film)
  23. 23. Political Dimension • The library as curator of institutional identity: possible partners are Archives, Office of the President, Estate Services, Communications/PR – Official Publications • President’s Reports, Statutes, Calendar, exam papers etc. – Student Publications • St. Stephen’s, Hermes, University Observer, College Tribune • Helps to demonstrate Library expertise in creating accessible, visible and curated digital collections • Helps to build relationships with powerful non- academic units
  24. 24. UCD News UCD News was an internal, informal publication published initially by the Information Officer and later by the Office of Public Affairs for the staff and students of University College Dublin.
  25. 25. UCD News UCD News was an internal, informal publication published initially by the Information Officer and later by the Office of Public Affairs for the staff and students of University College Dublin.
  26. 26. UCD News UCD News was an internal, informal publication published initially by the Information Officer and later by the Office of Public Affairs for the staff and students of University College Dublin.
  27. 27. Challenges: Managing Expectations • What we can and cannot do • What we expect you to do • Moving into new areas (e.g. digital tools) where no dedicated staff • Combining experimental with sustainable & scaleable • Training v. consultations (showing v. doing) • Understanding & meeting user expectations • Prioritisation – we can’t do everything
  28. 28. Managing Expectations http://libguides.ucd.ie/digitisation/hosting UCD Digital Library Is / Is Not; Can / Cannot…
  29. 29. Final Thoughts • Link to University’s strategy, especially the impact agenda • Identify drivers, needs & gaps, especially those that tie in to University’s objectives (e.g. H2020) • Identify any opportunities that Library can create to support these • Reach out to all possible partners….Library is only one partner • Identify the steps that can be taken at all levels – bottom up, top down…multi- level relationships • Ensure collaboration is embedded – not just lip service • Take time to build & manage relationships – Formal, informal • Articulate value / benefits – demonstrate how we add value to the research process, save the researcher time by integrating into their workflow • Identify & work with champions; use of pilots;
  30. 30. Picture Credits • Pixabay – www.pixabay.com

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