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From bean counting to adding value:
Using Statistics to Transform Services
Diarmuid Stokes
College Liaison Librarian
UCD L...
Gathering statistics with no real purpose
Cooperating with Other
Units
“Work Smarter Together”
UCD
Registry
Unique UCD
product
designed for
Student Desk
Built within
UCD’s Data
management
environment
Ability to link
queries to
stu...
Many meetings and
demonstrations later….
Pilot in the Health Sciences Library
The library desk team visited the
student desk team
All Librarians
who meet
with students
also use
UniShare
Pilot Review
holistic view of student activities in
the library
From entry to circulation to query
Impact of UniShare in the Library
Improved experience for students
Informed staffing decisions and
service models
of specific student groups
Understanding and targeting
service needs
Evidence to inform teaching
and e-learning tools
Targeted
communication to staff
…Building valuable relationships
with other Units
Sharing information across UCD to improve services and
student experience
…No direct cost to Library…
Other benefits of UniShare
include…
…no maintenance or IT issues…
Library
referrals
to Student Desk
37,557
The statistics
so far…
279
Total
Library Queries
Student Desk
referrals to
Librar...
Future
Developments
Outcomes for the Library
•No more bean counting
•Closed Data collection Cycle
•Collaborating with other units
•Using infor...
Clone Terror with Jelly Beans https://www.flickr.com/photos/kalexanderson/5461205156/
Purposeless except for its beauty ht...
From Bean Counting to Adding Value: Using Statistics to Transform Services
From Bean Counting to Adding Value: Using Statistics to Transform Services
From Bean Counting to Adding Value: Using Statistics to Transform Services
From Bean Counting to Adding Value: Using Statistics to Transform Services
From Bean Counting to Adding Value: Using Statistics to Transform Services
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From Bean Counting to Adding Value: Using Statistics to Transform Services

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Presentation given by Diarmuid Stokes, College Liaison Librarian at University College Dublin Library, Dublin, Ireland, at the Great Expectations Conference, Birmingham City University, UK, December 5, 2014.

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From Bean Counting to Adding Value: Using Statistics to Transform Services

  1. 1. From bean counting to adding value: Using Statistics to Transform Services Diarmuid Stokes College Liaison Librarian UCD Library Diarmuid.stokes@ucd.ie @dstokes01
  2. 2. Gathering statistics with no real purpose
  3. 3. Cooperating with Other Units
  4. 4. “Work Smarter Together” UCD Registry
  5. 5. Unique UCD product designed for Student Desk Built within UCD’s Data management environment Ability to link queries to student record
  6. 6. Many meetings and demonstrations later….
  7. 7. Pilot in the Health Sciences Library
  8. 8. The library desk team visited the student desk team
  9. 9. All Librarians who meet with students also use UniShare
  10. 10. Pilot Review
  11. 11. holistic view of student activities in the library From entry to circulation to query
  12. 12. Impact of UniShare in the Library
  13. 13. Improved experience for students
  14. 14. Informed staffing decisions and service models
  15. 15. of specific student groups Understanding and targeting service needs
  16. 16. Evidence to inform teaching and e-learning tools
  17. 17. Targeted communication to staff
  18. 18. …Building valuable relationships with other Units
  19. 19. Sharing information across UCD to improve services and student experience
  20. 20. …No direct cost to Library… Other benefits of UniShare include…
  21. 21. …no maintenance or IT issues…
  22. 22. Library referrals to Student Desk 37,557 The statistics so far… 279 Total Library Queries Student Desk referrals to Library Total Student Desk Queries 58,784
  23. 23. Future Developments
  24. 24. Outcomes for the Library •No more bean counting •Closed Data collection Cycle •Collaborating with other units •Using information to improve services, teaching and communication •No cost implications •No IT issues •Improving support across campus for students Awesome
  25. 25. Clone Terror with Jelly Beans https://www.flickr.com/photos/kalexanderson/5461205156/ Purposeless except for its beauty https://www.flickr.com/photos/lisacee/6956912254/ Working together… https://www.flickr.com/photos/lollyman/4424552903 Space https://www.flickr.com/photos/bram/45332/ Double Decker Couch https://www.flickr.com/photos/gardner67/12719182654/ A meeting https://www.flickr.com/photos/seniwati/4468588750/ The moustache https://www.flickr.com/photos/pasukaru76/5975147798/ The troops are assembled! Prepare for battle troops https://www.flickr.com/photos/ltdemartinet/3767568246 My kinda girl https://www.flickr.com/photos/eldave/9731334346/ Lego Conference https://www.flickr.com/photos/bfishadow/2883788275/ Legolib https://www.flickr.com/photos/30976576@N07/6615779067/ Great Library of Scio https://www.flickr.com/photos/ludgonianindustrialunion/5536093478 170/366 https://www.flickr.com/photos/nuwandalice/7395786858/ On Target https://www.flickr.com/photos/vizzzual-dot-com/2655969483/ Day 263 https://www.flickr.com/photos/pasukaru76/4563054275/ Communication is the key https://www.flickr.com/photos/wiertz/13195153284/ Legos giving head https://www.flickr.com/photos/atomicbartbeans/336852037 NTR23 https://www.flickr.com/photos/ntr23/5075987715/ Fixedish https://www.flickr.com/photos/fungleo/4223518006/ Results of elections http://www.flickr.com/photos/ntr23/4650249185 Classic Space FTW https://www.flickr.com/photos/27433628@N05/2733703880/ The piece of resistance https://www.flickr.com/photos/masked-builder/12779630003/ Images

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