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Cost Of Not Finding Information Slideshare


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Most workplaces struggle with the amount of information available to knowledge workers, yet information is not easily accessed.

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Cost Of Not Finding Information Slideshare

  1. 1. The Cost of Not Finding Information BP Learning 17 Oct 2008
  2. 2. Information Disaster
  3. 3. Information Disaster
  4. 4. Information … <ul><li>Wrong </li></ul><ul><li>Missing or incomplete </li></ul><ul><li>Too much information </li></ul><ul><li>Multiple repositories </li></ul><ul><li>No single unified access point </li></ul>
  5. 5. Vision <ul><li>Right Information </li></ul><ul><li>Right People </li></ul><ul><li>Right Time </li></ul>
  6. 6. How successful are most searches?
  7. 7. Knowledge workers spend 15% to 35% of their time searching for information
  8. 8. 40% of corporate users report that they cannot find the information they need to do their jobs
  9. 9. 50% of most intranet searches are abandoned
  10. 11. 90% Of the time that knowledge workers spend in creating new reports is recreating information that ALREADY EXISTS .
  11. 12. What Does All This COST ?
  12. 13. Studies looked at: <ul><li>How much time typical worker spends searching every week </li></ul><ul><li>What success is in finding information </li></ul><ul><li>How much time is spent recreating existing information </li></ul><ul><li>What the opportunity cost is </li></ul><ul><li>Increased call centre and technical support costs </li></ul>Studies by: IDC, Working Councils of CIO’s, AIMM, Ford Motor Company, Reuters, 1999-2001
  13. 14. Based on typical enterprise of 1000 knowledge workers earning average $80,000 per year Here is what they found…
  14. 15. $6M Cost of the time spent looking for and not finding information, not including opportunity cost or rework
  15. 16. $12M Additional cost of the time spent reworking information because it hasn’t been found (15% of time spent in duplicating existing information)
  16. 17. 30% avoidable calls to help desk…
  17. 18. From THIS…
  18. 19. Portal LAN KM storage area SAP Learning Solution BP Aids and Training ttp:training ile015 raining ile046 raining Livelink
  19. 20. To this…
  20. 21. And from this…
  21. 22. To this …
  22. 23. Summary <ul><li>We cannot ignore the technologies available to us </li></ul><ul><li>The cost of not finding information is too great </li></ul>
  23. 24. Sources and credits <ul><li> : The high cost of not finding information, Susan Feldman, Posted March 1, 2004 </li></ul><ul><li>Studies cited: IDC, Working Council of CIO’s, AIIM, Ford Motor Company, Reuters 1999-2001 </li></ul><ul><li>Presentation by: Elke Scrimshaw </li></ul>