KM World Presentation - Next Generation Communities of Practice

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KM World Presentation - Next Generation Communities of Practice - Technology and Implementation Lessons

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  • KM World Presentation - Next Generation Communities of Practice

    1. 1. Next-Generation Communities of Practice: Taking KM to the Next Level with Web 2.0 Jill Garcia , Knowledge Project Officer Defense Acquisition University (DAU) Kathy Valderama , Project Manager of KM Federal Reserve Bank of Cleveland Eric Sauve , CEO and Co-founder Tomoye
    2. 2. Agenda <ul><li>Design and engagement in next generation Communities of Practice – 4 design principles (Eric) </li></ul><ul><li>Understanding Web 2.0 technologies and the values they bring – perspectives from the Defense Acquisition University (Jill) </li></ul><ul><li>“ Must Do’s” – lessons learned from the Defense Acquisition University (Jill) </li></ul><ul><li>Key points of approach to Web 2.0 and Communities of Practice from the Federal Reserve Bank of Cleveland (Kathleen) </li></ul><ul><li>Questions and answers </li></ul>
    3. 3. Communities vs. pure social networking
    4. 4. Design principle #1 - Communities need to provide a range of interactivity options <ul><li>Power users or leaders </li></ul><ul><li>complex thoughts or technology </li></ul><ul><li>documents, videos </li></ul><ul><li>More advanced interaction </li></ul><ul><li>Minimal typing </li></ul><ul><li>Questions and Answers, blogs, simple wikis </li></ul><ul><li>Basic interaction </li></ul><ul><li>Mouse only </li></ul><ul><li>become a member, mark as helpful, add someone to my network, bookmark, voting </li></ul>
    5. 5. Design principle #2 - They need to be simple
    6. 6. Design principle #3 - They need to create ownership for engagement
    7. 7. Design principle #4 - Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know
    8. 8. Key Takeaways
    9. 9. Engage the Member Connections Voice Perspective Value Web 2.0 Technologies Recognition Signals User Profiles Tags Social Bookmarking Blogs Social Networking Member
    10. 10. Must Dos / Key Points <ul><li>Members must find value in participation </li></ul><ul><li>CoPs that stand apart from the business struggle to gain acceptance. </li></ul><ul><li>CoPs must relate to getting real work done, - it must be worth the organization’s time and $ to support </li></ul><ul><li>Nothing stops progress like the pursuit of perfection </li></ul><ul><li>Integrate CoPs into REAL work </li></ul><ul><li>Build organizational alignment </li></ul><ul><ul><li>Establish the right incentives </li></ul></ul><ul><ul><li>Acknowledge CoPs as part of the business process </li></ul></ul>
    11. 11. Federal Reserve Bank of Cleveland Key Takeaways
    12. 12. Highlights Of Our Approach People & Culture Process Technology Content <ul><li>One tool does not fit all: multiple business needs </li></ul><ul><li>Support Model is essential </li></ul><ul><li>Recognition & communication </li></ul><ul><li>3 phased process for launching CoPs </li></ul><ul><li>Consistent review of G&Os </li></ul><ul><li>Everyone can post content in open communities </li></ul><ul><li>Archiving guidance available </li></ul>
    13. 13. <ul><li>Thank you </li></ul><ul><li>Q and A – here and in the hallway </li></ul><ul><li>What a copy? esauve@tomoye.com </li></ul>

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