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Preparing for the future in ESA's Operations Directorate is more important than ever. A review of how we've handled change in the past to help better prepare for future transformations. Preparing for the future in ESA's Operations Directorate is more important than ever. In particular, we must prepare for changes in ESOC's workload during 2012-18 and cope with organisational changes such as financial reform happening at the Agency level. Coping with change is nothing new to ESOC – this ability has been there from the beginning. The speaker has at various points in his career been involved in transformations and he has selected four subjects for this forum, all of which bring useful lessons for the future.