M.Membrado CWE Usage Analysis - eSangathan International Conference


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  • M.Membrado CWE Usage Analysis - eSangathan International Conference

    1. 1. Brussels eSangathan International Conference Collaborative Working Environments Miguel Membrado eSangathan Consortium Netcipia UK – Kimind
    2. 2. Context <ul><li>Our role </li></ul><ul><ul><li>Provide a CWE infrastructure for the consortium </li></ul></ul><ul><ul><li>Support consortium & pilots </li></ul></ul><ul><ul><li>Accompany members in usage transformation </li></ul></ul><ul><ul><li>Analyze 2 years of CWE usages and learning curve </li></ul></ul><ul><li>1 internal pilot </li></ul><ul><ul><li>The consortium team </li></ul></ul><ul><li>2 project pilots </li></ul><ul><ul><li>Öresund pilot </li></ul></ul><ul><ul><li>Mahindra & Mahindra pilot </li></ul></ul>
    3. 3. Consortium’s services adoption path E-mail + file attachments Outlook / GMail / Notes Collaborative Workspaces mayeticVillage Instant messaging + VoIP + Video Skype Blogs/websites WordPress Customizable Homepages / rss NetVibes Social bookmarking ¨Pligg Wiki ¨Netcipia
    4. 4. Methodology for CWE findings <ul><li>Interviews of pilot members </li></ul><ul><li>Analysis of statistics </li></ul><ul><li>Consortium members’ feedback </li></ul><ul><li>Surveys </li></ul>
    5. 5. Consortium Statistics <ul><li>mayeticVillage = Official repository for the project </li></ul><ul><ul><li>All deliverables-financials-timesheets-etc… are produced inside </li></ul></ul><ul><ul><li>All notifications and e-mails are stored </li></ul></ul><ul><li>Mostly remote working </li></ul><ul><ul><li>5 face to face meeting In 2 years </li></ul></ul><ul><li>A daily usage </li></ul><ul><li>Netcipia wiki for collaborative writing of deliverables </li></ul>
    6. 6. Öresund Pilot Statistics <ul><li>Basecamp CWE </li></ul>
    7. 7. M&M Pilot Statistics <ul><li>Microsoft SharePoint Portal Server CWE </li></ul>
    8. 8. M&M Pilot CWE Learning Curve September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited <ul><li>Learning CWE for Communication needs </li></ul><ul><li>Use of Emails now taken over by Blogs and Wikis for wider audience </li></ul><ul><li>Learning CWE as a solution to address current ICT needs </li></ul><ul><li>Need: Difficulty in sharing large drawing files across locations </li></ul><ul><li>Solution: Pilot members could use CWE to share number of heavy engineering design drawing files. </li></ul><ul><li>Learning via User Training & trouble shooting </li></ul><ul><li>Focused training programs mainly on actual use cases with One-on-One meetings </li></ul><ul><li>Learning CWE to structure available information </li></ul><ul><li>Mix and marry “structured” and “unstructured” data into the knowledge base to evolve into an “Organic Structure” of the Corporation </li></ul>
    9. 9. Usage Analysis
    10. 10. The learning curve © 2006-2008, Miguel Membrado – Kimind Consulting 3 months 6 months Efficiency Time today’s efficiency level Risk Attention Success 1 Loss of time (incomprehension) 2 Learning (comprehension) 3 Acquisition (assimilation) 4 Adoption (second nature)
    11. 11. Social leverages <ul><li>Ego / Reputation </li></ul><ul><ul><li>I want to share </li></ul></ul><ul><ul><li>I get satisfaction from it </li></ul></ul><ul><ul><li>I want to share more </li></ul></ul><ul><li>Ethics / Transparency </li></ul><ul><ul><li>CWE increases transparency spirit </li></ul></ul>
    12. 12. On the daily use <ul><li>Adoption must be driven by the needs </li></ul><ul><ul><li>Identify one need and provide a solution </li></ul></ul><ul><ul><li>Usages must meet the needs </li></ul></ul><ul><li>Focus on participation before collaboration </li></ul><ul><ul><li>Blogging, comments </li></ul></ul><ul><ul><li>It is easier than collaboration </li></ul></ul><ul><ul><li>it prepares the mind shift </li></ul></ul>
    13. 13. Management role <ul><li>Management vision of the new way of working essential </li></ul><ul><li>Management should be a role model </li></ul><ul><li>Internet evangelists are key </li></ul><ul><li>Guidelines and rules to promote collaboration are necessary </li></ul><ul><li>Start with participation introduces collaboration attitude </li></ul><ul><li>Contextual enabling for </li></ul><ul><ul><li>Hand holding </li></ul></ul><ul><ul><li>Self-discovering </li></ul></ul><ul><ul><li>Cross-communication and cross-fertilization </li></ul></ul>
    14. 14. Kimind’s Adoption Cycle Adoption © 2008, Miguel Membrado – Kimind Consulting Communication Evangelization Coaching
    15. 15. Conclusions
    16. 16. Active Ageing Workforce perspectives <ul><li>No problems to adopt CWE </li></ul><ul><ul><li>Longer learning curve </li></ul></ul><ul><ul><li>But great motivation to share, it is a leverage </li></ul></ul><ul><ul><li>Dependent of current computer skills background </li></ul></ul><ul><li>New Web 2.0 services are better designed </li></ul><ul><ul><li>No specific design for aged workforces, but better design for everybody (large fonts and buttons, simpler layouts, light backgrounds, etc…) </li></ul></ul><ul><li>Mix face to face meetings when possible and virtual workspaces promoting participation spirit first </li></ul>