Effective Librarianship @ Work
Reference and Information Services
Use of Tools and Technologies
October 13 - 14, 2016 1.30PM - 4.30PM
Southville International School
Las Pinas City, Philippines
Zarah C. Gagatiga
Teacher Librarian, The Beacon Academy
Board Member representing Librarians, Philippine Board on Books for Young People
Objective of the Session
To learn techniques, tools, and technologies used in
delivering reference and information services, either
print or web-based environments.
The Evolution Game
Changes in the LIS Profession (PH Context)
What changes affected Reference
As a LIS professional how did you
respond to these changes and its
What challenges did you face as you respond to the change?
Describe the process of your adaptation to the change.
Kamusta ka naman ngayon?
Revisiting Library Concepts
Ranganathan’s Law of Library Science
● Books are for use.
● Every reader his or her book.
● Every book its reader.
● Save the time of the User (reader).
● The library is a growing organism.
Crawford and Gorman (1995)
● Libraries serve humanity.
● Respect all forms by which
knowledge is communicated.
● Use technology intelligently to
● Protect free access to knowledge.
● Honor the past and create the
Reference Service Defined
● Personal service to each reader in helping him (her) to find
the documents answering his interest at the moment pin
pointedly, exhaustively and expeditiously (Ranganathan,
● Personal relationship between librarians and readers
Reference & Reader’s Services: Functions &
a. Instructing Patrons How to Use the Library
b. Answering Patron's Queries
c. Aiding the patron in selecting resources
d. Promoting the library within the community
Patrons and community = PEOPLE
Libraries are all about people.
From the Online Dictionary of LIS (Reitz, 2006)
The Goal of Reference Service
Despite transformational changes, the goal remains a constant.
Technology has made it possible to reach that goal faster and
with added efficiency. Because of the rapid changes occurring in
information technology, the reference process will continue to
change too. But, its goal remains the same - to answer a
~ William Katz, Introduction to Reference Work, 8th edition
Interpersonal Communication in
● Content Oriented
● Relational Dimension
The Relational Dimension of IPR
Verbal and non-verbal
dimensions of relational
● Rapport building
● Impression management
STUDENT approaches the reference
Question: Miss, I am looking for
academic journals on Psychology.
How will Ms. Reference Librarian
TEACHER or PROFESSOR emails the
What resources do we have on Martial
My course work is aimed at
understanding the effects of
authoritarianism in present day life.
Yes, my dear colleague. I am teaching
How will you reply to the email, Mr.
Reference Services: Education Roles
Three Levels (Rader, 1980)
A. Personal assistance to meet an
information need or to answer a
B. Formal or informal library use
instruction to provide guidance
and direction in the access of
C. Indirect reference services through
inter-library loan, consortia,
linkages and networking
Minimum - guiding the user through the
use of bibliographic sources and tools
GOAL: for the library user to be
Maximum - delivery of specific and
relevant information to the user
GOAL: to work in partnership with a
The Teaching Roles of the Reference Librarian
1. At the Reference Desk: One-on-One Basis
2. User Guides and Pathfinders
3. Reading Guidance
4. Library Instruction / Bibliographic Instruction
5. Referrals and Recommendations to Consortium / Library
Trends, Tools and Technology
B. Print and Electronic
Online reference interviews:
email, chat, web based
reference interaction, blogs,
Collaborative Reference Services:
consortia, inter-library loan, library
linkages and networking
Non-Library Based: community based
Library and Information Literacy
Packets: print and online
You changed my life in a moment!
What’s happening in your library?
A. Group yourselves according to library: school library, academic and research
library, public library, special library
B. Take turns in sharing “best” practices. Limit your sharing to 5 minutes per group
C. Include in your sharing: What worked and What did not work
D. Get ready for BUZZ GROUP (presentation and plenary)
What is your take-away from the group sharing?
What I KNOW
What I WANT to know
What I LEARNED
OPVL - Examining sources
Origin - Who created your source of
Purpose - Why are you using the source of
Value - What is the merit of the information
Limitation - Does it have everything you need
to answer your question or information need?
Understanding Interpersonal Communication - https://www.youtube.com/watch?v=QyHGggA2yb4
Active Listening - https://www.youtube.com/watch?v=oWe_ogA5YCU
Introduction to Reference Work -
New Trends of Library Reference Service. Ranasinghe, 2012- http://eprints.rclis.org/28672/
ODLIS, Reitz, J, 2002 - http://vlado.fmf.uni-lj.si/pub/networks/data/dic/odlis/odlis.pdf
Reference Service as Teaching Function, Rader, H. 1980 -
Librarian - https://s-media-cache-ak0.pinimg.com/564x/f1/5c/7e/f15c7e3596e9dd284be04441514e0c0e.jpg
The Librarians - http://www.themarysue.com/why-watch-the-librarians/
Concerned Librarian of British Columbia - http://concernedlibrarians.blogspot.com/
Ask a Librarian: Decks and Drinks Books -