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Effective lib@work


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A PPT presentation for my talk and workshop on Reference and Readers' Services at Southville International School.

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Effective lib@work

  1. 1. Effective Librarianship @ Work Reference and Information Services Use of Tools and Technologies October 13 - 14, 2016 1.30PM - 4.30PM Southville International School Las Pinas City, Philippines Zarah C. Gagatiga Teacher Librarian, The Beacon Academy Board Member representing Librarians, Philippine Board on Books for Young People
  2. 2. Objective of the Session To learn techniques, tools, and technologies used in delivering reference and information services, either print or web-based environments.
  3. 3. Let’s Play! The Evolution Game Ipis Isda Ibon Unggoy Tao
  4. 4. The Evolution of Technology
  5. 5. Thinking Thought Technology Communication
  6. 6. Changes in the LIS Profession (PH Context) What changes affected Reference Services? As a LIS professional how did you respond to these changes and its effects? What challenges did you face as you respond to the change? Describe the process of your adaptation to the change. Kamusta ka naman ngayon? Get ready for BUZZ Group!
  7. 7. Revisiting Library Concepts Ranganathan’s Law of Library Science (1931) ● Books are for use. ● Every reader his or her book. ● Every book its reader. ● Save the time of the User (reader). ● The library is a growing organism. Crawford and Gorman (1995) ● Libraries serve humanity. ● Respect all forms by which knowledge is communicated. ● Use technology intelligently to enhance service. ● Protect free access to knowledge. ● Honor the past and create the future.
  8. 8. Library Concepts (Gagatiga, 2012)
  9. 9. Reference Service Defined ● Personal service to each reader in helping him (her) to find the documents answering his interest at the moment pin pointedly, exhaustively and expeditiously (Ranganathan, 1961). ● Personal relationship between librarians and readers (Green, 1876)
  10. 10. Reference & Reader’s Services: Functions & Responsibilities a. Instructing Patrons How to Use the Library b. Answering Patron's Queries c. Aiding the patron in selecting resources d. Promoting the library within the community Patrons and community = PEOPLE Libraries are all about people.
  11. 11. From the Online Dictionary of LIS (Reitz, 2006)
  12. 12. Who is the Reference Librarian
  13. 13. The Goal of Reference Service Despite transformational changes, the goal remains a constant. Technology has made it possible to reach that goal faster and with added efficiency. Because of the rapid changes occurring in information technology, the reference process will continue to change too. But, its goal remains the same - to answer a question. ~ William Katz, Introduction to Reference Work, 8th edition
  14. 14. Building Positive Relationships with People Interpersonal Communication in Reference Service ● Content Oriented ● Relational Dimension
  15. 15. The Relational Dimension of IPR Verbal and non-verbal dimensions of relational communication ● Rapport building ● Impression management ● Non-verbal approachability ● Empathy
  16. 16. It begins with active listening! video
  17. 17. Role Play: Reference Communication Process STUDENT approaches the reference LIBRARIAN. Question: Miss, I am looking for academic journals on Psychology. How will Ms. Reference Librarian respond?
  18. 18. Role Play: Reference Communication Process TEACHER or PROFESSOR emails the reference LIBRARIAN: What resources do we have on Martial Law? My course work is aimed at understanding the effects of authoritarianism in present day life. Yes, my dear colleague. I am teaching millennials! How will you reply to the email, Mr. Librarian?
  19. 19. Reference Services: Education Roles Three Levels (Rader, 1980) A. Personal assistance to meet an information need or to answer a question. B. Formal or informal library use instruction to provide guidance and direction in the access of information. C. Indirect reference services through inter-library loan, consortia, linkages and networking Two Approaches Minimum - guiding the user through the use of bibliographic sources and tools GOAL: for the library user to be self-sufficient Maximum - delivery of specific and relevant information to the user GOAL: to work in partnership with a content specialist.
  20. 20. The Teaching Roles of the Reference Librarian 1. At the Reference Desk: One-on-One Basis 2. User Guides and Pathfinders 3. Reading Guidance 4. Library Instruction / Bibliographic Instruction 5. Referrals and Recommendations to Consortium / Library Linkages
  21. 21. Trends, Tools and Technology A. Print B. Print and Electronic C. Electronic Trends: Online reference interviews: email, chat, web based reference interaction, blogs, wikis, pathfinders Collaborative Reference Services: consortia, inter-library loan, library linkages and networking Non-Library Based: community based resource persons Library and Information Literacy Packets: print and online
  22. 22. Show and Tell: This is how I do it!
  23. 23. Breakout into song! You changed my life in a moment!
  24. 24. What’s happening in your library? A. Group yourselves according to library: school library, academic and research library, public library, special library B. Take turns in sharing “best” practices. Limit your sharing to 5 minutes per group member. C. Include in your sharing: What worked and What did not work D. Get ready for BUZZ GROUP (presentation and plenary) What is your take-away from the group sharing?
  25. 25. Workshop! KWL What I KNOW What I WANT to know What I LEARNED Sources: 1. 2. 3. OPVL - Examining sources Origin - Who created your source of information? Purpose - Why are you using the source of information? Value - What is the merit of the information source? Limitation - Does it have everything you need to answer your question or information need?
  26. 26. Sources Videos Understanding Interpersonal Communication - Active Listening - Content Introduction to Reference Work - df New Trends of Library Reference Service. Ranasinghe, 2012- ODLIS, Reitz, J, 2002 - Reference Service as Teaching Function, Rader, H. 1980 -
  27. 27. Sources Librarian - The Librarians - Concerned Librarian of British Columbia - Ask a Librarian: Decks and Drinks Books -