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In questa presentazione esploriamo i principali trend digitali di oggi: i social media, la multicanalità, la mobilità, gli analytics e il crowdsourcing e Digital CRM come un passaggio evolutivo importante nella relazione con il cliente.
Per maggiori informazioni vi preghiamo di visitare: http://www.ey.com/IT/it/Services/Advisory/Performance-Improvement/Social-enterprise
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