In this session, I share how Ericsson made three very important mental leaps in our cultural transformation towards more, faster, better & happier using radically improved ways of working - including concrete examples of what we have done at Ericsson in a product development unit of 1800+ people on 10 locations in Europe and Asia.
Leap #1: From Methods & Tools to Principles & Mindset: Tools and methods can work in some contexts and not in others. If you have your own principles and mindset, then you can adapt or create your own methods and tools that fit your context. When realizing this, we made a mental leap from a focus on methods and tools to a focus on principles and mindset.
Leap #2: From Resource Efficiency to Flow Efficiency: With a need to reduce both costs and time-to-market we were looking for alternatives to “resource efficiency” focus, i.e. keeping people and equipment fully utilized all the time. We realized that our ability to innovate around state-of-the art algorithms for optimizing packet data flow in mobile radio networks is also applicable for our product development processes. We made a mental leap from “resource efficiency” to “flow efficiency”, i.e. a focus on keeping work items moving through the process without waiting times thereby delivering value as quickly as possible.
Leap #3: From Scattered Experiences to Continuous Innovation: We were solving problems as they occurred using task forces in fire-fighting mode, lacking corporate memory and a common direction. By creating a shared direction, a common purpose around the need to improve and learning how to scale our innovation efforts, we made the leap from scattered experiences to a culture of continuous innovation.
Ericsson is a world leader in communications technology and services with headquarters in Stockholm, Sweden. Our organization consists of more than 111,000 experts who provide customers in 180 countries with innovative solutions and services. Together we are building a more connected future where anyone and any industry is empowered to reach their full potential. Net sales in 2016 were SEK 222.6 billion (USD 24.5 billion).