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The Mental Leaps
@ Ericsson
@erik_schon
DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, author...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 2
The Mental Leaps
at Ericsson
Methods &
Too...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 3
ERIK SCHÖN
@erik_schon
Co-creator of condi...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 4
Ericsson 3G:
Facts & Figures
>40% Of all m...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 5
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 6
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 7
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 8
The Mental Leaps
at Ericsson
Methods &
Too...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 9
Flow
Visualization
Continuous
Learning
Ini...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 10
Principles & Mindset:
Point to the destin...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 11
75% fully ENGAGED
2x FASTER time-to-marke...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 12
Principles & Mindset:
From large batches ...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 13
Principles & Mindset:
… to Small batches
...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 14
Try: Improvements as
Small experiments
DI...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 15
Principles & Mindset: From
local Sub-opti...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 16
Principles & Mindset:
… to global awarene...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 17
Try: End-to-enD
Visualization room
Requir...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 18 Source: Ahmed Sidky & the Learning Consor...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 19
The Mental Leaps
at Ericsson
Methods &
To...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 20
As long as
I’m busy …
What can I
start ne...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 21
Flow Efficiency
Resource
Efficiency
Low H...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 22
Flow Efficiency
Resource
Efficiency
Low H...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 23
Flow Efficiency
Resource
Efficiency
Low H...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 24
Flow efficiency:
In product & Process
DIS...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 25
Flow and queues in
traffic …
DISCLAIMER: ...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 26
Don Reinertsen
@DReinertsen
“Ericsson: yo...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 27
Try: Story-Telling around
flow in product...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 28
Try: Use different
Leverage points to imp...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 29
The Mental Leaps
at Ericsson
Methods &
To...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 30
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 31
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 32
Try: Plan for innovation
Time
Capability ...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 33
Try: Continuous Innovation
towards the vi...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 34
TRY: !nnovation Operating
System (!OS)
BE...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 35
The Mental Leaps
at Ericsson
Methods &
To...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 36
What will
your next
Mental Leap be?
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 37
Q&A
DISCLAIMER: LEGO® is a trademark of t...
@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 38
Inspiration
Craig Larman & Bas Vodde (200...
The Mental Leaps @ Ericsson - How a Focus on Needs, Principles and Mindset Gives Results
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The Mental Leaps @ Ericsson - How a Focus on Needs, Principles and Mindset Gives Results

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Experiences and insights from an ongoing Lean/Agile transformation journey in a large product development unit in Ericsson where the key element has been collaboration around principles & mindset, flow efficiency and continuous innovation.
Here's a video recording: https://dreambroker.com/channel/yqevbxrg/943xup6b
and a write-up: https://medium.com/@erik_schon/the-mental-leaps-more-faster-better-happier-more-innovative-df6ca5ca53e7

Published in: Leadership & Management

The Mental Leaps @ Ericsson - How a Focus on Needs, Principles and Mindset Gives Results

  1. 1. The Mental Leaps @ Ericsson @erik_schon DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Spark for Change May 22, 2017 @ Södertälje How a Focus on Needs, Principles and Mindset Gives Results
  2. 2. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 2 The Mental Leaps at Ericsson Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  3. 3. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 3 ERIK SCHÖN @erik_schon Co-creator of conditions where people, teams and organizations grow @ericsson SERVING ~400 people in Product Development Group Radio Base Stations Business Unit Network Products Ericsson in Stockholm, Sweden Proud member of the FlowFans DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  4. 4. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 4 Ericsson 3G: Facts & Figures >40% Of all mobile traffic in Ericsson networks 10R&D sites 1 800 people Ericsson’s Vision: A Networked Society where every person and every industry is empowered to reach their full potential #1 Mobile networks ~100Teams 1B€ software sales
  5. 5. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 5
  6. 6. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 6
  7. 7. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 7
  8. 8. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 8 The Mental Leaps at Ericsson Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  9. 9. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 9 Flow Visualization Continuous Learning Initial focus on needs and direction Inspiration from Thought Leaders Culture of thinking for ourselves Continuous Integration Kanban Scrum DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  10. 10. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 10 Principles & Mindset: Point to the destination DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  11. 11. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 11 75% fully ENGAGED 2x FASTER time-to-market to be more responsive 4x MORE value to exceed customers’ expectations 10x BETTER quality to secure trust
  12. 12. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 12 Principles & Mindset: From large batches … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  13. 13. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 13 Principles & Mindset: … to Small batches DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  14. 14. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 14 Try: Improvements as Small experiments DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  15. 15. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 15 Principles & Mindset: From local Sub-optimization … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  16. 16. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 16 Principles & Mindset: … to global awareness DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  17. 17. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 17 Try: End-to-enD Visualization room Requirement Area Swimlane Process Step Column Feature Blocked Feature Meeting Checklist Priority Order See the status of 100+ features in development at a glance
  18. 18. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 18 Source: Ahmed Sidky & the Learning Consortium Principles & Mindset over practices
  19. 19. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 19 The Mental Leaps at Ericsson Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  20. 20. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 20 As long as I’m busy … What can I start next? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  21. 21. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 21 Flow Efficiency Resource Efficiency Low High Low High Niklas Modig Stockholm School of Economics @LeanOnMyself Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  22. 22. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 22 Flow Efficiency Resource Efficiency Low High Low High Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  23. 23. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 23 Flow Efficiency Resource Efficiency Low High Low High Prioritize continuous learning Prioritize flow efficiency Inspiration: What is Lean? DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  24. 24. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 24 Flow efficiency: In product & Process DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  25. 25. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 25 Flow and queues in traffic … DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  26. 26. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 26 Don Reinertsen @DReinertsen “Ericsson: you already know this, you use it in your products every day!” DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Inspiration:
  27. 27. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 27 Try: Story-Telling around flow in product & Process Arrival Departure Radio Network Controller Radio Base Station Admission Control Congestion Control DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  28. 28. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 28 Try: Use different Leverage points to improve Reference: Donella Meadows: Leverage Points - Places to Intervene in a System Measurements Paradigm Mindset PrinciplesPurpose MissionStructures Processes
  29. 29. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 29 The Mental Leaps at Ericsson Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  30. 30. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 30
  31. 31. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 31
  32. 32. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 32 Try: Plan for innovation Time Capability 100% capability Planning with less than full utilization creates environment for innovation Capability at 70% planned utilization
  33. 33. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 33 Try: Continuous Innovation towards the vision Small experiments towards next CHALLENGE
  34. 34. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 34 TRY: !nnovation Operating System (!OS) BEHAVIORS CAPABILITIES PROCESSESSTRUCTURES VALUE FROM IDEAS Products, Services, Ways of Working, Business Models, … MAKE ROOM! for innovation incl creation – time & budget ELASTIC! from anywhere in the organization ON THE AGENDA! in mgmt foras and meetings THINK! holistic: product, market, competitors, process, … DEFINE! crystal clear line of sight to customers’ needs TEST! iterative learning loops with customers ADJUST! turn unexpected results into new experiments TEAM! cross-skilled and diverse, empowered by trust, small & focused < 15p INDIVIDUAL! knowledge & experiences: Technology: possibilities & limitations Relations: how to work with customers Creativity: brainstorming techniques LEARN! ask questions, understand customer needs DARE! try new things, listen & act on new ideas CARE! mgmt attention & expectations SELL! quantify benefits Reference: Human System Action Tool – Ericsson AB/Hendrik Esser: Presentation Video
  35. 35. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 35 The Mental Leaps at Ericsson Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.
  36. 36. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 36 What will your next Mental Leap be?
  37. 37. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 37 Q&A DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Methods & Tools Resource Efficiency Scattered Experiences Principles & Mindset Flow Efficiency Continuous Innovation The Mental Leaps at Ericsson
  38. 38. @erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Page 38 Inspiration Craig Larman & Bas Vodde (2008) Scaling Lean & Agile Development Niklas Modig & Per Åhlström (2012) This is Lean Donald G. Reinertsen (2009) The Principles of Product Development Flow Håkan Forss Flow Sensei / Plumber The Learning Consortium DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

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