Architectures for
 participation
          t
         s
        u
       r
      T
Trust comes in
 many flavors
The internet as a
   medium
We exist in the
 medium
Architectures of
   ourselves
Why do we need
    trust?
Trust is a balance
between knowledge
   and ignorance
Trust is a reducer of
 social complexity
Calculus-based trust

Identification-based
        trust
Expressions

Explicit    Implicit
Rely on the user
 or the system?
Does
everything
for
you
Does Everything
              Does
           nothing
                for
               you
“Rely on the users…”
Ambiguity by
Architecture
Babe, I got to go,
 my cash card is
  running low…
“Limitations as
 Limitations”
“Limitations as
   enablers”
Limitations as social
     resources
They take the blame
It’s not about the
  “share” button
It’s not about the
“rate this” button
It’s about being
     sensitive
Different trust forms
Different ways of
influencing trust
Different trusting
    behaviors
Different trust forms
    are good for
  different things
But they all have one
 thing in common
They reduce social
  complexity
They enable
participation
Architecting for
    trust…
…is architecting for
  participation.
Alexander Ljung
  alex@trustmojo.com

      Eric Wahlforss
   eric@trustmojo.com

     trustmojo.com



strategyandinterac...
Trustmojo: Architectures For Trust
Trustmojo: Architectures For Trust
Trustmojo: Architectures For Trust
Trustmojo: Architectures For Trust
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Trustmojo: Architectures For Trust

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Slides for a trustmojo talk on the architectures for trust originally held at Pixelache Helsinki 2007.

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Trustmojo: Architectures For Trust

  1. 1. Architectures for participation t s u r T
  2. 2. Trust comes in many flavors
  3. 3. The internet as a medium
  4. 4. We exist in the medium
  5. 5. Architectures of ourselves
  6. 6. Why do we need trust?
  7. 7. Trust is a balance between knowledge and ignorance
  8. 8. Trust is a reducer of social complexity
  9. 9. Calculus-based trust Identification-based trust
  10. 10. Expressions Explicit Implicit
  11. 11. Rely on the user or the system?
  12. 12. Does everything for you
  13. 13. Does Everything Does nothing for you
  14. 14. “Rely on the users…”
  15. 15. Ambiguity by Architecture
  16. 16. Babe, I got to go, my cash card is running low…
  17. 17. “Limitations as Limitations” “Limitations as enablers”
  18. 18. Limitations as social resources
  19. 19. They take the blame
  20. 20. It’s not about the “share” button
  21. 21. It’s not about the “rate this” button
  22. 22. It’s about being sensitive
  23. 23. Different trust forms
  24. 24. Different ways of influencing trust
  25. 25. Different trusting behaviors
  26. 26. Different trust forms are good for different things
  27. 27. But they all have one thing in common
  28. 28. They reduce social complexity
  29. 29. They enable participation
  30. 30. Architecting for trust…
  31. 31. …is architecting for participation.
  32. 32. Alexander Ljung alex@trustmojo.com Eric Wahlforss eric@trustmojo.com trustmojo.com strategyandinteraction.com

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