Insert the title of your presentation here<br />Enter your subtitle or main author‘s name here<br />ServiceMaster<br />200...
IV     Best Practices<br />I       Company’s Overview<br />III      Answers<br />IITraining & Development<br />V      Conc...
CEO, J. Patrick Spainhour<br />I. Company’s Overview - Profile<br />
Timeline<br />Awards<br />I. Company’s Overview – History & Awards<br />1984 & 1989<br />“#1 among  the &quot;Service 500”...
Four Objectives<br />I. Company’s Overview – Philosophy<br />
Maintenance<br />Housekeeping<br />Yard Care<br />Pests<br />I. Company’s Overview – Business Domain<br />
IV     Best Practices<br />I       Company’s Overview<br />III      Answers<br />IITraining & Development<br />V      Conc...
II. Training and Development<br />Categories of Training and Development<br /><ul><li> Develop extensive training techniqu...
II. Training and Development (cont)<br />Career Development Education Programs<br />
II. Company’s success factor<br />Job Training<br />Education<br />R&D<br />Job Progression<br />
IV     Best Practices<br />I       Company’s Overview<br />III      Answers<br />IITraining & Development<br />V      Conc...
III. Success Role of Value and Goal<br />Philosophy<br />Values & Goals<br /><ul><li> Judeo-Christian Principles</li></ul>...
 To help people develop
 To pursue excellence
 To grow profitably</li></ul>Low Cost <br />&<br />Productivity <br />Maximize Value <br />&<br />Minimize Cost<br />Job L...
 Personal development programs
 Extensive training techniques
 A job-progression scheme
 Developing 20% of its new </li></ul>   management trainees from the<br />  ranks of its customers’ employees<br />
III. Duplicable for others?<br />Culture<br />Incentive<br />Ownership<br /><ul><li> Stock options
 Performance bonuses
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Service Master

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Service Master

  1. 1. Insert the title of your presentation here<br />Enter your subtitle or main author‘s name here<br />ServiceMaster<br />2009 KAIST Business School<br />IM512 Strategic HRM / Leadership & Organization Management<br />Professor. Rhee, Seung-yoon<br />Team 5<br />Jeon, Bu-Hwan Kim, Young-Ran Moon, Sung-Jin<br />Kim, Sung-Kyun Lee, Tae-Gyu Lee, Seung-Jo Huh, June <br />
  2. 2. IV Best Practices<br />I Company’s Overview<br />III Answers<br />IITraining & Development<br />V Conclusion<br />VI Q & A<br />Contents<br />
  3. 3. CEO, J. Patrick Spainhour<br />I. Company’s Overview - Profile<br />
  4. 4. Timeline<br />Awards<br />I. Company’s Overview – History & Awards<br />1984 & 1989<br />“#1 among the &quot;Service 500” <br />by Fortune Magazine<br />1998<br />&quot;#1 Best-Run Franchise Company in the Country&quot; <br />by Success Magazine<br />&quot;Sixth Most Respected Company in the World“<br />by Financial Times<br />2000<br />&quot;Most Admired Outsourcing Company“<br />by Fortune Magazine<br />
  5. 5. Four Objectives<br />I. Company’s Overview – Philosophy<br />
  6. 6. Maintenance<br />Housekeeping<br />Yard Care<br />Pests<br />I. Company’s Overview – Business Domain<br />
  7. 7. IV Best Practices<br />I Company’s Overview<br />III Answers<br />IITraining & Development<br />V Conclusion<br />VI Q & A<br />Contents<br />
  8. 8. II. Training and Development<br />Categories of Training and Development<br /><ul><li> Develop extensive training techniques.</li></ul> (Ex damp-mopping corridor) <br />Job Training<br /><ul><li> Offer various personal development programs.</li></ul>Education<br /><ul><li> It facilitate the work process by developing new products. </li></ul> (Ex New disinfectant mop dispenser)<br />R&D<br /><ul><li> Career Development Education Programs</li></ul>Job Progression<br />
  9. 9. II. Training and Development (cont)<br />Career Development Education Programs<br />
  10. 10. II. Company’s success factor<br />Job Training<br />Education<br />R&D<br />Job Progression<br />
  11. 11. IV Best Practices<br />I Company’s Overview<br />III Answers<br />IITraining & Development<br />V Conclusion<br />VI Q & A<br />Contents<br />
  12. 12. III. Success Role of Value and Goal<br />Philosophy<br />Values & Goals<br /><ul><li> Judeo-Christian Principles</li></ul> - We want to help people be <br /> something before we ask them <br /> to do something<br /> - Providing opportunity for people to<br /> become all they were created to be<br /><ul><li> To honor God in all we do
  13. 13. To help people develop
  14. 14. To pursue excellence
  15. 15. To grow profitably</li></ul>Low Cost <br />&<br />Productivity <br />Maximize Value <br />&<br />Minimize Cost<br />Job Loyalty<br />Company Loyalty<br /><ul><li> Classes for self-esteem
  16. 16. Personal development programs
  17. 17. Extensive training techniques
  18. 18. A job-progression scheme
  19. 19. Developing 20% of its new </li></ul> management trainees from the<br /> ranks of its customers’ employees<br />
  20. 20. III. Duplicable for others?<br />Culture<br />Incentive<br />Ownership<br /><ul><li> Stock options
  21. 21. Performance bonuses
  22. 22. Judeo-Christian </li></ul>Principles<br /><ul><li> 75% of the employees </li></ul> own the stock<br />Productivity<br />Technology<br />&<br />Know-how<br />Loyalty<br /><ul><li> Maximize Value
  23. 23. Minimize Cost
  24. 24. Job Loyalty
  25. 25. Company Loyalty
  26. 26. Product Development
  27. 27. Standardization</li></li></ul><li>III. Importance of training and development<br />Business Growth<br />
  28. 28. III. Spending on T & D <br />Firm Loyalty<br /><ul><li>Training presupposes “Caring”
  29. 29. Select 20% managers </li></ul>among customers’ employees<br />Job Loyalty<br /><ul><li> Research & Development
  30. 30. Manual & standardization
  31. 31. Training & Development</li></li></ul><li>IV Best Practices<br />I Company’s Overview<br />III Answers<br />IITraining & Development<br />V Conclusion<br />VI Q & A<br />Contents<br />
  32. 32. “Lifelong Learning” through the development <br />of knowledge workers<br />IV. Best practice – Yuhan Kimberly<br /> 6th Best Workplace in Asia, 2003<br />
  33. 33. Building a “learning” organization!<br />“success is derived from its people!”<br />IV. Best practice – P&G<br /> Most  Admired Company in Soaps & Cosmetics <br />
  34. 34. IV Best Practices<br />I Company’s Overview<br />III Answers<br />IITraining & Development<br />V Conclusion<br />VI Q & A<br />Contents<br />
  35. 35. V. Conclusion<br />Security<br />Promotion within organization<br />Effective HRM Practices evaluation <br />Incentive<br />Training & Development<br />Ownership<br />
  36. 36. Question<br />

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