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Managing IT as A Service with System Center

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In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.

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Managing IT as A Service with System Center

  1. 1. Managing IT as a ServiceSIM307<br />Raymond Chou (MVP SCOM)<br />Principal Consultant<br />Infront Consulting Group<br />Lai YoongSeng (MVP VM)<br />Technical Consultant<br />Redynamics Asia System Management<br />
  2. 2. Session Objectives and Takeaways<br />Objectives:<br />You understand the capabilities required to Manage IT as a Service<br />You hear us explain how System Center delivers you integrated Monitoring<br />You have fun, learn something and see lot’s of Demo!<br />Key Takeaways:<br />Operations Manager is THE monitor for your whole IT infrastructure <br />Service Manager is all about Standardization, Self-Service and Compliance<br />Orchestrator is all about Integration, Orchestration and Automation<br />Upcoming versions and how they contribute<br />
  3. 3. IT as a Service<br />
  4. 4. IT as a Service<br />
  5. 5. Service Manager<br />Integration<br />Automation<br />.<br />Orchestration<br />Introducing System Center<br />
  6. 6. Working Wheels<br />
  7. 7. Operations Manager 2007 R2<br />Improved deployment, performance, reliability, supportability<br />Challenges Addressed<br />IT services, applications and servers must run smoothly<br />Increasing pressure for service levels that ensure optimal uptime and responsiveness<br />Key Capabilities<br />Proactively monitor availability, performance and configuration across heterogeneous platforms<br />Perform deep application and service-level monitoring<br />
  8. 8. Expanding the IT Pro’s Visibility of your ITaaS<br />Operations Manager 2007 SP1<br />
  9. 9. Expanding the IT Pro’s Visibility of your ITaaS<br />Operations Manager 2007 R2<br />
  10. 10. Expanding the IT Pro’s Visibility of your ITaaS<br />Operations Manager 2012<br />
  11. 11. 360 – Holistic View of your ITaaS Health<br />360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure<br />Consistent UX<br />(Console, Web, SharePoint) <br />End User Experience<br />(Synthetic Transactions)<br />Improved<br />CIO<br />Application Monitoring<br />(.NET, J2E)<br />New<br />Service Owner<br />Infrastructure Monitoring<br />(OS, SQL, IIS)<br />Infrastructure Monitoring<br />(Network)<br />New<br />Infra Owner<br />Company Mascots<br />
  12. 12. END TO END MONITORING<br />
  13. 13. Distributed application designer<br />
  14. 14. END TO END MONITORING<br />
  15. 15. demo<br />Monitoring Services through the IT Infrastructure<br />System Center Operations Manager 2007 R2<br />
  16. 16. Operations Manager<br />2006<br />2004<br />2005<br />2007<br />2009<br />2011<br />2010<br />2008<br />OpsMgr 2007<br />R2 – CU1, CU2, CU3, CU4<br />MOM 2005 <br />RTM<br />MOM 2005 <br />SP1<br />OpsMgr 2007 <br />RTM<br />OpsMgr 2007 <br />SP1<br />OpsMgr 2007<br />R2<br />OpsMgr <br />2012<br />
  17. 17. Working Wheels<br />
  18. 18. PaaS on Premise<br />ITaaS – Reality is Complex!<br />SaaS by an ISV<br />IaaS on Premise<br />IaaS by a Hoster<br />How do you keep costs down?<br />How do you keep service levels up?<br />How do you keep everyone informed?<br />PaaS by Microsoft<br />
  19. 19. Achieving ITaaS Objectives<br />MOF®<br />ITaaS Objectives<br />Automation<br />Reduce Costs<br />Increase Service Levels<br />Faster Time to Delivery<br />Provide More Data<br />More Transparency<br />Compliance<br />Standardization<br /> ITIL®<br />Self-service<br />COBIT®<br />Compliance<br />Process Design<br />Implementation<br />
  20. 20. Service Manager Enables Automation<br />Configuration Management DB<br />IT Data<br />Warehouse<br />Knowledge<br />Work Items<br />Configuration Items<br /> Integration <br /> Centralized Data Storage <br /> Automation Interfaces <br />
  21. 21. Service Manager Enables Standardization<br />Business Process Defined in Templates<br />CMDB Data Standardization<br />Common Model<br />Reconciliation of Data<br />Service Catalog<br />
  22. 22. Service Manager Enables Compliance<br />Compliance is embedded in process, standards, self-service, and automation<br />Compliance library maps legalese to actionable IT control activities<br />Compliance is continuously and automatically evaluated in real time<br />
  23. 23. Service Manager & ITaaS<br />MOF®<br />Automation<br /><ul><li>Response & Remediation in line with criticality of Business Services.
  24. 24. Consistent view of Services & Infrastructure
  25. 25. Consistent delivery of services offered</li></ul>Standardization<br /> ITIL®<br />Self-service<br /><ul><li>Choice & Control with Flexibility</li></ul>COBIT®<br />Compliance<br /><ul><li>Embedded in the every day.</li></ul>Process Design<br />Implementation<br />
  26. 26. Optimizing Service SupportIncident/Problem Management<br />
  27. 27. Optimizing Service SupportIncident/Problem Management<br />
  28. 28. Optimizing Service SupportIncident/Problem Management<br />
  29. 29. Working Wheels<br />
  30. 30. Datacenter Management Can Be ExpensiveDisconnected Set of Processes<br />Dinner Now<br />Tool 2<br />Tool 1<br />Monitoring Operator<br />ApplicationConfigurationAdmin<br />Web<br />Order01<br />Order<br />Tracker<br />DN App.<br />Tool 4<br />Tool 5<br />Dynamic Virt<br />Management<br />Storage Admin<br />Network Admin<br />Tool 3<br />Windows Server / Virt Admin<br />
  31. 31. Integration, Orchestration and Automation<br />Service Manager<br />Automation<br />Integration<br />.<br />HP Service Manager SoftwareMake your IT service desk enterprise strength<br />Orchestration<br />OpenView Operations<br />
  32. 32. Authoring made easy <br />Get Clone<br />Requests<br />Clone VMs<br />Add Storage<br />To Each<br />Create<br />Advertisement<br />Protect VMs<br />OpalisDatabus<br />
  33. 33. Automating across Datacenter IT Silos<br />VM Lifecycle Management<br />Application Service Management<br />Event Mgmt<br />Monitor <br />for request<br />IncidentResponse<br />Service Desk<br />Close<br />Request<br />Update<br />CMDB<br />Initiate<br />Change<br />Change & Compliance<br />Provisioning<br />Asset/CMDB<br />Create<br />Deployment<br />Configuration<br />Associate<br />Server to Service<br />Clone<br />VM<br />Virtual<br />Security<br />Storage<br />Connect<br />Disk to VM<br />Create<br />Disk<br />Server<br />Create<br />Server<br />Network<br />Join<br />Network<br />
  34. 34. Opalis target scenario examples<br />Change Control <br />Multiple Service Desks <br />Capacity Management<br />Release Management<br />SLA adherence issues<br />Rapid change environments<br />Diverse system integrations<br />Patch Remediation<br />Manual tasks<br />Batch Scripts<br />Compliance requirements<br />User request scenarios <br />Provisioning <br />Disaster Recovery<br />Desktop scenarios<br />Responding to incidents<br />
  35. 35. Performing Service Remediation<br />System Center Opalis<br />demo<br />
  36. 36. Opalis 3rd party Integration Packs<br /><ul><li>HP iLO and OA
  37. 37. HP OpenView Operations (Windows)
  38. 38. HP Service Manager
  39. 39. HP Asset Manager
  40. 40. HP Network Node Manager
  41. 41. HP OpenView Operations (Unix - HPUX)
  42. 42. HP OpenView Operations (Unix - Solaris)
  43. 43. HP OpenView Service Desk
  44. 44. IBM Tivoli Netcool Omnibus
  45. 45. IBM Tivoli Enterprise Console
  46. 46. IBM Tivoli Storage Manager
  47. 47. UNIX
  48. 48. VeritasNetBackup
  49. 49. BladeLogic Operations Manager
  50. 50. BMC Atrium CMDB
  51. 51. BMC Remedy AR System
  52. 52. BMC Event Manager
  53. 53. BMC Patrol
  54. 54. CA Spectrum
  55. 55. CA Unicenter Service Desk
  56. 56. CA Autosys
  57. 57. CA eHealth
  58. 58. CA Unicenter NSM
  59. 59. EMC Smarts InCharge
  60. 60. VMware vSphere
  61. 61. File Transfer Protocol</li></li></ul><li>No IP? No Problem!<br />QIK is a Software Development Kit (SDK)<br />Programming Interface for Microsoft .NET 2.0 (C#, VB)<br />Programming Interface for Java SE5+<br />API documentation, C# examples, FAQs<br />Integration Packs for running QIK objects<br />Wizard for packaging Integration Packs<br />Wizard for creating integrations with command line based solutions<br />Quickly Develop Integrations<br />Simple APIs that are easy to learn and use<br />Integration details are encapsulated <br />Easy wizard-driven approach to building integrations with data center tools that provide a command-line interface<br />
  62. 62. What you will see in Orchestrator 2012<br />Dynamic Silverlight console<br />Consistency across Versions <br />Opalis 6.3 & Orchestrator<br />PowerShell<br />Protection of existing investments in Opalis6.3<br />Powerful Web Service<br />Interface from anywhere to System Center<br />Reporting<br />No new interfaces, just leverage of existing structures<br />Script based interaction with System Center Orchestrator<br />
  63. 63. Working Wheels<br />
  64. 64. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  65. 65. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  66. 66. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  67. 67. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  68. 68. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  69. 69. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  70. 70. OPALIS USE CASE IN PRIVATE CLOUDS<br />
  71. 71. Future Investments<br />announcements...<br />
  72. 72. Managing ITaaS in VMM 2012<br />Service Templates<br />Used to model a multi-tier application<br />Source of truth for deployed service configuration<br />Applications<br />Built-in support for Web deploy, Server App-V, SQL DAC<br />Custom command execution for other application packages<br />Image-based<br />OS separated from apps<br />Composed during deployment<br />Servicing<br />Change the template and then apply that change to deployed instances<br />Services<br />Services Template<br />Application Deployment<br />Image Based Services<br />
  73. 73. Services Dashboard Designer<br />demo<br />
  74. 74. Critical Points to Note<br />Monitoring Tools assist in having necessary extra pairs of eyes and voices<br />Processes and Management play a large part in IT as a Service<br />Service Management tools help track changes, incidents, trends<br />Automation helps to ensure service delivery is constant<br />
  75. 75. Track Resources<br />Required Slide <br />Track PMs will supply the content for this slide, which will be inserted during the final scrub. <br />System Center Operations Manager 2007 R2 Info<br />http://www.microsoft.com/systemcenter/en/us/operations-manager.aspx<br />System Center Service Manager 2010 Info<br />http://www.microsoft.com/systemcenter/en/us/service-manager.aspx<br />System Center Opalis Info<br />http://www.microsoft.com/systemcenter/en/us/opalis.aspx<br />Raymond Chou Blog - http://mymomexperience.blogspot.com/<br />Lai Blog – http://www.ms4u.info<br />
  76. 76. Resources<br />Learning<br />Microsoft Certification & Training Resources<br />Connect. Share. Discuss.<br />http://newzealand.msteched.com<br />www.microsoft.com/learning<br />Resources for IT Professionals<br />Resources for Developers<br />http://microsoft.com/msdn<br />http://microsoft.com/technet<br />
  77. 77. Evaluate your sessions<br />on CommNet and go in<br />the draw to win instant<br />prizes<br />
  78. 78. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />

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