How to Manage Your Social Media like a Boss

Erica McGillivray
Erica McGillivrayDirector of Events at CMX Media
How	
  to	
  Manage	
  Your	
  
Social	
  Media	
  Like	
  a	
  Boss	
  
by Vicious Wishes (Erica McGillivray)
@emcgillivray
My	
  professional	
  background:	
  
•  300+ events from 20-3,000
attendees
•  9 years of online marketing
experience
•  Specializing in community, social
media, content, branding, and SEO
•  Speaker, teacher, and author
@emcgillivray #BurlyCon
Expectations	
  for	
  today:	
  
Tools
Goal tracking
Finding audience
@emcgillivray #BurlyCon
Social	
  media	
  	
  
management	
  tools	
  
Find a tool
you *like*
Nothing’s
perfect for
all your
needs
@emcgillivray #BurlyCon
•  Tweetdeck
•  Plume
•  Tweetcaster
•  Meshfire
•  Buffer
•  Hootsuite
•  Manageflitter $
•  Sprout Social $
•  Viral Tag $
@emcgillivray #BurlyCon
•  Facebook
•  Buffer
•  Hootsuite
•  Sprout Social $
•  Viral Tag $
@emcgillivray #BurlyCon
•  Iconosquare
•  Latergramme
•  Hootsuite
•  Sprout Social $
•  Viral Tag $
@emcgillivray #BurlyCon
•  Buffer
•  Viral Tag $
@emcgillivray #BurlyCon
•  Snapchat
@emcgillivray #BurlyCon
Content	
  creation	
  
tools	
  
@emcgillivray #BurlyCon
•  Canva
•  Pablo
•  InstaQuote
•  Repost
•  Fancy Frame
@emcgillivray #BurlyCon
Analytics	
  tools	
  
@emcgillivray #BurlyCon
•  TrueSocialMetrics
•  Ticketing services $
•  Followerwonk
•  Manageflitter $
•  Iconosquare
@emcgillivray #BurlyCon
What’s	
  the	
  
“right”	
  social	
  
network	
  for	
  me?	
  
A three
rule guide
to choosing
1. Pick a network(s) you enjoy being on
@emcgillivray #BurlyCon
2. “Don’t half-ass two things;
whole-ass one thing.” – Ron Swanson
@emcgillivray #BurlyCon
3. Match your goals to your networks
@emcgillivray #BurlyCon
Goal	
  tracking	
  
#1: Selling
those tickets
General
metric:
Ticket sales
A	
  better	
  question:	
  
“Where	
  are	
  my	
  sales	
  
coming	
  from?”	
  
@emcgillivray #BurlyCon
Bought via
Facebook
@emcgillivray #BurlyCon
@emcgillivray #BurlyCon
Can you use your ticketing service?
•  Eventbrite
•  Brown Paper Tickets
•  Showclix
•  Vendini
•  Prekindle
•  Ticketfly
•  Yaphsody
•  Venue specific
@emcgillivray #BurlyCon
UTM tracking codes
http://www.yourwebsite.com/?
utm_source=facebook&utm_mediu
m=social&utm_campaign=burlycon
https://support.google.com/analytics/answer/1033867?hl=en
@emcgillivray #BurlyCon
Event tracking
https://developers.google.com/analytics/devguides/collection/
analyticsjs/events
Is anyone
actually clicking
this button?
@emcgillivray #BurlyCon
Use Google Analytics!
•  Stranger Tickets/Bold Type Tickets traffic only
•  PayPal (kind of)
•  Your own website
@emcgillivray #BurlyCon
@emcgillivray #BurlyCon
Put them
here too!
@emcgillivray #BurlyCon
Your email signature!
@emcgillivray #BurlyCon
Content on your site
@emcgillivray #BurlyCon
Content in other relevant sites
@emcgillivray #BurlyCon
Partners, Performers, Press, Playhouses
@emcgillivray #BurlyCon
Even on your posters!
Add a tracking
URL & use a
shortener
@emcgillivray #BurlyCon
Don’t forget to tally door sales
Which	
  of	
  my	
  
efforts	
  are	
  most	
  
effective?	
  
Do	
  I	
  need	
  to	
  
expand	
  my	
  
network?	
  
Sample	
  spreadsheet:	
  
bit.ly/burlycon-­‐15-­‐spreadsheet	
  
	
  
#2: Velocity
of sales
Sales
prediction
math is
hard. Let’s
shortcut.
@emcgillivray #BurlyCon
Benchmark against yourself (or regionally)
@emcgillivray #BurlyCon
Example: Seattle, you never RSVP!
@emcgillivray #BurlyCon
Example: Los Angeles buys at the door!
Sample	
  spreadsheet:	
  
bit.ly/burlycon-­‐15-­‐spreadsheet	
  
	
  
#3: In-scene
Networking
78% of
people share
to connect
with others
@emcgillivray #BurlyCon
Track socialization
@emcgillivray #BurlyCon
Test: everything on Instagram
@emcgillivray #BurlyCon
Conclusion: invited to more parties
@emcgillivray #BurlyCon
Target influencers: Twitter lists
@emcgillivray #BurlyCon
Target influencers: Facebook lists
What	
  connections	
  
are	
  you	
  looking	
  to	
  
make	
  and	
  why?	
  
@emcgillivray #BurlyCon
Make sincere connections
What	
  are	
  you	
  
tracking?	
  What	
  are	
  
your	
  goals?	
  
@emcgillivray #BurlyCon
Resources
Tracking spreadsheet - bit.ly/burlycon-15-spreadsheet
The Psychology of Social Media by Courtney Seiter
https://blog.bufferapp.com/psychology-of-social-media
How to predict ticket sales
http://repository.upenn.edu/cgi/viewcontent.cgi?
article=1048&context=wharton_research_scholars
What Social Media Sites Should Your Company Be On?
https://www.salesforce.com/ca/blog/2015/11/your-company-on-social-
media.html
@emcgillivray #BurlyCon
Erica McGillivray
aka Vicious Wishes
emcgillivray@gmail.com
@emcgillivray
Presentation:
bit.ly/social-boss
1 of 63

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