Erica Campbell, Director of Marketing for For Rent Media Solutions presented this in Phoenix, AZ on 4/28/11 at the Lincoln Property Company Annual Marketing and Training Conference.
The social web is constantly posting, uploading, sharing and ranting-about your brand. By these actions, consumers post and update their needs, desires and complaints across forums, microblogs like Twitter and social networking sites such as Facebook, Foursquare and LinkedIn, for all to view.
Consumers are finally in control, and they have become the programmers, shaping their own experiences by interacting with our brands when they want, where they want, and how they want. Successful marketers need be at every touch point to connect with them. Maintaining an on-going positive relationship with your consumers, partners and prospects is critical to any brands long term success. Today, companies must be a part of the consumer dialogue.
This session discussed sideways marketing tactics that revolve around removing friction, noise in a crowded space and uncertainty for consumers.