Information Session for the
Master of Science in
Knowledge Management
Professor Eric Tsui
Program Leader
HK’s transformation into a KBE
Hong Kong’s competitiveness

Department of Industrial & Systems Engineering

Department of ...
What’s it like working in the Knowledge Economy?

Department of Industrial & Systems Engineering
Nature of Knowledge Work
• Increasingly less routine, more analytical and need to be
more collaborative
• Highly unstructu...
One definition of KM
Knowledge Management (KM)
is a cross disciplinary practice
that enables organizations to
improve ways...
Sample Knowledge Management projects
1. To assess the knowledge sharing and collaboration culture
of an organisation
2. Id...
KM is appealing to organizations that
• engage in knowledge-intensive tasks (all industries)
• have a geographically dispe...
Examples of Knowledge-based Industries
•
•
•
•
•
•
•
•

Engineering
Research & Development
Financial Services
Marketing
Pu...
Knowledge Management & Innovation
Research Centre (KMIRC)

Department of Industrial & Systems Engineering
Core activities of the KMIRC
• Teaching
– Certified Knowledge Professional (CKP), Custom
design in-house training
– Underg...
Department of Industrial & Systems Engineering
Department of Industrial & Systems Engineering
Department of Industrial & Systems Engineering
Most Admired Knowledge Enterprise (MAKE) Award

Department of Industrial & Systems Engineering
Department of Industrial & Systems Engineering
Department of Industrial & Systems Engineering
Department of Industrial & Systems Engineering
Career Opportunities

KM job titles include Chief Knowledge Officers, Chief
Learning Officers, Innovation Managers, Knowle...
Chief Knowledge Officers in Hong Kong
(Source: www.linkedIn.com, Nov, 2012)

Department of Industrial & Systems Engineerin...
Chief Knowledge Officers in Hong Kong (cont.)
(Source: www.linkedIn.com, Nov, 2012)

Department of Industrial & Systems En...
Our Graduates / Students

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
Sample KM job titles in HK

Department of Industrial & Systems Engineering
KM Job Index (Source: Recruit.net)

Department of Industrial & Systems Engineering
Salaries for KM professionals in HK
(Source: Robert Waters Salary Survey, 2011)

Department of Industrial & Systems Engine...
Manager (Knowledge Services) at Hospital Authority

Department of Industrial & Systems Engineering
KM Job Feeds operated by Eric Tsui

Send email to Eric.Tsui@polyu.edu.hk if you wish to
be on the distribution list
Depart...
Available for download at
http://www.slideshare.net/eric_yh_tsui/msckm-leaflet

Department of Industrial & Systems Enginee...
Who should apply?
This programme is suitable for
graduates from various
disciplines (management,
financial services, IT,
e...
Course application & duration
• Duration: 1 - 2 years (30 Credits); max 4 years
• Application: apply anytime online at the...
Our participants came from many industries
Job Nature
Accounting / Auditing
Administration / Management
Banking/Finance
Bu...
Programme Structure
MSc Award

Mode 1

Mode 2

7 subjects + Dissertation

10 subjects

(5 compulsory + at least 1 core
+ a...
Completed M.Sc. in KM theses

Department of Industrial & Systems Engineering
List of compulsory & core subjects
Compulsory Subjects
Managing Knowledge
Methods and Tools for Knowledge
Management Syste...
List of elective subjects
Elective Subjects
Knowledge Based Service Innovation
Technology Transfer and Commercialisation
I...
Future Work Skills 2020
(Source: Apollo Research Institute, 2012)

Department of Industrial & Systems Engineering
Guided-project – “Simulated KM Consultancy”

Department of Industrial & Systems Engineering
Mini-project – “Simulated KM Consultancy”

Department of Industrial & Systems Engineering
Delivery of the Programme

Department of Industrial & Systems Engineering
What is a blended learning environment?

"The U.S. Department of Education conducted a meta-analysis of more than 1,000
st...
My Learning
Environment

Online classes

Online learning
content
In-person activities

Blackboard/WebCT/
PLE&N

Text book(...
Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face lectures and workshop...
Lectures, Seminars & Workshops
Social Networking Event
for experience sharing

Prof. Dave Snowden
delivers a seminar to
th...
Group Discussions & In-class exercises

Department of Industrial & Systems Engineering
Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face lectures and workshop...
Collaborative Learning via an online tutorial

Department of Industrial & Systems Engineering
Replay of recorded material

Department of Industrial & Systems Engineering
Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face seminar and workshops...
Scenario-Based Learning with animated and
talking characters

Department of Industrial & Systems Engineering
Interactive Exercise – Cause & Effect

Department of Industrial & Systems Engineering
Interactive Exercise - Mental Model

Department of Industrial & Systems Engineering
Interactive Exercise – Building Portal Pages

Department of Industrial & Systems Engineering
The World of Social Media

Department of Industrial & Systems Engineering
Personal Learning Environment & Network

Additional RSS feeds for subjects (on trial)

Department of Industrial & Systems ...
Teaching & learning innovations awards

Department of Industrial & Systems Engineering
Assessment Methods
Presentations
Assignments

Case Studies

Mini-project

Workshops

Self-assessment Questions
Bulletin Bo...
PolyU has the most extensive KM resources
among universities in HK

Department of Industrial & Systems Engineering
Leveraging Library Resources to perform KM Research

Department of Industrial & Systems Engineering
Key strengths of our programme
First
blended
learning KM
in Asia
Social &
Lifelong
Learning

Balance
theory &
practice
Pol...
Balancing theory and practice
International panel of experts (academics & practitioners)
–

Program Advisory

–

Course De...
Staff Expertise in KM
Prof. Eric Tsui,
First Professor of Knowledge Management
in the Asia Pacific
Areas: Technologies for...
Part of our Network of KM luminaries
Nancy
Dixon

Karl Wiig

Patrick
Lambe

USA

USA

Singapore

Leif
Edvinsson

Bonnie
Ch...
KMIRC International Students
(from
Russia, Australia, Eygpt, UK, USA, Ecuador, Iran, Pakistan, G
reece, Philippines, mainl...
Extra-curriculum activities

Department of Industrial & Systems Engineering
“UNLECTURES”

Department of Industrial & Systems Engineering
Valedictory Speech at the 2012 Congregation Ceremony
(Replay at http://www.slideshare.net/eric_yh_tsui/vs-17962150)

Depar...
Happy Graduation & Happy Graduates

Department of Industrial & Systems Engineering
Booklet compiled by graduates ’12
Available at http://www.slideshare.net/eric_yh_tsui/graduation-handbook-2012

Department...
Department of Industrial & Systems Engineering
Contact Details
Professor Eric Tsui (Program Leader)
Department of Industrial and Systems Engineering
The Hong Kong Polyte...
Information Session for the Master of Science in Knowledge Management
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Information Session for the Master of Science in Knowledge Management

  1. 1. Information Session for the Master of Science in Knowledge Management Professor Eric Tsui Program Leader
  2. 2. HK’s transformation into a KBE Hong Kong’s competitiveness Department of Industrial & Systems Engineering Department of Industrial & Systems Engineering
  3. 3. What’s it like working in the Knowledge Economy? Department of Industrial & Systems Engineering
  4. 4. Nature of Knowledge Work • Increasingly less routine, more analytical and need to be more collaborative • Highly unstructured, unpredictable, disruptive yet often come with a sense of urgency • Requires a different set of metrics for performance measurement • Not only requires data and information but also knowledge and experience of the individual • Group/Collaborative task execution, decision making and problem solving • A huge amount of data and information to deal with • Often more than one way to solve a problem, reflection and a learning environment are crucial Department of Industrial & Systems Engineering
  5. 5. One definition of KM Knowledge Management (KM) is a cross disciplinary practice that enables organizations to improve ways to create, adopt, validate, diffuse, store and use knowledge in order to attain goals faster and more effectively. Department of Industrial & Systems Engineering
  6. 6. Sample Knowledge Management projects 1. To assess the knowledge sharing and collaboration culture of an organisation 2. Identify critical knowledge assets and knowledge flow in core business processes 3. Creation of a Knowledge Management Strategy 4. Enhance the sharing of tacit knowledge across project teams and business units 5. Creation of knowledge repository with a proper classification framework 6. Enterprise Portal, taxonomy and advanced search for departmental-wide collaborations 7. Use of Web 2.0 tools to combat information overload and enhance collaborations 8. Document Management strategy and system for intensive collaborations in information-centric organisations 9. … Department of Industrial & Systems Engineering
  7. 7. KM is appealing to organizations that • engage in knowledge-intensive tasks (all industries) • have a geographically dispersed or mobile workforce that needs to engage in collaborative work • require collaborations across organizational boundaries • require a high concentration of customer knowledge • have grown or contracted significantly in a short period • derive a lot of core knowledge from project-based work • learning is a key business driver for maintaining competitiveness • are about to conduct, conducting or recently completed a BPR • that are involved in a Merger, Acquisition or Divestment • are public-listed companies with an emphasis on shareholder value Department of Industrial & Systems Engineering
  8. 8. Examples of Knowledge-based Industries • • • • • • • • Engineering Research & Development Financial Services Marketing Public Relations, Media Education Healthcare Recruiters (Personnel agencies) Department of Industrial & Systems Engineering
  9. 9. Knowledge Management & Innovation Research Centre (KMIRC) Department of Industrial & Systems Engineering
  10. 10. Core activities of the KMIRC • Teaching – Certified Knowledge Professional (CKP), Custom design in-house training – Undergraduate Final Year Projects – M.Sc. in KM • Research – MPhil – PhD – Doctor of Engineering • Consultancy – Project-based, Strategic Planning, Assessments, Advisory, Contract Research • Events – Seminars, Workshops, Conferences, HK MAKE etc. Department of Industrial & Systems Engineering
  11. 11. Department of Industrial & Systems Engineering
  12. 12. Department of Industrial & Systems Engineering
  13. 13. Department of Industrial & Systems Engineering
  14. 14. Most Admired Knowledge Enterprise (MAKE) Award Department of Industrial & Systems Engineering
  15. 15. Department of Industrial & Systems Engineering
  16. 16. Department of Industrial & Systems Engineering
  17. 17. Department of Industrial & Systems Engineering
  18. 18. Career Opportunities KM job titles include Chief Knowledge Officers, Chief Learning Officers, Innovation Managers, Knowledge Managers, KM consultants, KM Specialists, KM Officers, Organizational Change Consultants etc. “The MSc KM program has helped me a lot in finding a better job. Thank you very much for your teaching and mentoring.” – Honcord Lau (Class of 2008) Department of Industrial & Systems Engineering
  19. 19. Chief Knowledge Officers in Hong Kong (Source: www.linkedIn.com, Nov, 2012) Department of Industrial & Systems Engineering
  20. 20. Chief Knowledge Officers in Hong Kong (cont.) (Source: www.linkedIn.com, Nov, 2012) Department of Industrial & Systems Engineering
  21. 21. Our Graduates / Students Department of Industrial & Systems Engineering
  22. 22. Sample KM job titles in HK Department of Industrial & Systems Engineering
  23. 23. Sample KM job titles in HK Department of Industrial & Systems Engineering
  24. 24. Sample KM job titles in HK Department of Industrial & Systems Engineering
  25. 25. Sample KM job titles in HK Department of Industrial & Systems Engineering
  26. 26. Sample KM job titles in HK Department of Industrial & Systems Engineering
  27. 27. Sample KM job titles in HK Department of Industrial & Systems Engineering
  28. 28. Sample KM job titles in HK Department of Industrial & Systems Engineering
  29. 29. Sample KM job titles in HK Department of Industrial & Systems Engineering
  30. 30. KM Job Index (Source: Recruit.net) Department of Industrial & Systems Engineering
  31. 31. Salaries for KM professionals in HK (Source: Robert Waters Salary Survey, 2011) Department of Industrial & Systems Engineering
  32. 32. Manager (Knowledge Services) at Hospital Authority Department of Industrial & Systems Engineering
  33. 33. KM Job Feeds operated by Eric Tsui Send email to Eric.Tsui@polyu.edu.hk if you wish to be on the distribution list Department of Industrial & Systems Engineering
  34. 34. Available for download at http://www.slideshare.net/eric_yh_tsui/msckm-leaflet Department of Industrial & Systems Engineering
  35. 35. Who should apply? This programme is suitable for graduates from various disciplines (management, financial services, IT, engineering, public service, education, fine arts, social work, healthcare, etc). Department of Industrial & Systems Engineering
  36. 36. Course application & duration • Duration: 1 - 2 years (30 Credits); max 4 years • Application: apply anytime online at the PolyU website, intake in September and January (occasionally) • Requirement: a bachelor degree or a professional qualification, or equivalent & working experience • Interview • English test (if needed): TOEFL 550 or above, or IELTS 6 marks or above or CET grade 6 or above Department of Industrial & Systems Engineering
  37. 37. Our participants came from many industries Job Nature Accounting / Auditing Administration / Management Banking/Finance Building / Construction Civil and Social Services Clothing and Textile Computing / I.T. Design Education 11/12 12/13 Engineering Health Care Insurance Legal Logistics / Transport Marketing Media Merchandising/Trading Others 0 5 10 15 20 Others: Hotel, Tourism, Manufacturing, Telecommunications, etc. Department of Industrial & Systems Engineering 25
  38. 38. Programme Structure MSc Award Mode 1 Mode 2 7 subjects + Dissertation 10 subjects (5 compulsory + at least 1 core + at least 1 elective + Dissertation) (5 compulsory + at least 3 core + at most 2 electives) Department of Industrial & Systems Engineering
  39. 39. Completed M.Sc. in KM theses Department of Industrial & Systems Engineering
  40. 40. List of compulsory & core subjects Compulsory Subjects Managing Knowledge Methods and Tools for Knowledge Management Systems Organisational Learning: Methods and Practices Managing and Measuring Intellectual Capital Strategic Issues and Cases Studies in Knowledge Management Core Subjects Management of Innovation and Technology Business Intelligence and Data Mining Enterprise Knowledge Portals Knowledge Communities E-Learning Technologies and Practices These subjects are specifically designed for this programme Department of Industrial & Systems Engineering
  41. 41. List of elective subjects Elective Subjects Knowledge Based Service Innovation Technology Transfer and Commercialisation Intellectual Property Management & Strategy Workflow Design and Management Manufacturing Strategy Enterprise Resources Planning Managing Six Sigma Supply Chain Management Enabling Technologies Technology Audit and Assessment (Note: The subject pool is progressively expanded with new subjects for participants.) Department of Industrial & Systems Engineering
  42. 42. Future Work Skills 2020 (Source: Apollo Research Institute, 2012) Department of Industrial & Systems Engineering
  43. 43. Guided-project – “Simulated KM Consultancy” Department of Industrial & Systems Engineering
  44. 44. Mini-project – “Simulated KM Consultancy” Department of Industrial & Systems Engineering
  45. 45. Delivery of the Programme Department of Industrial & Systems Engineering
  46. 46. What is a blended learning environment? "The U.S. Department of Education conducted a meta-analysis of more than 1,000 studies of online learning between 1996 and 2008 and found that overall, blended learning programs produce better learning outcomes than courses taught either face-to-face or fully online."
  47. 47. My Learning Environment Online classes Online learning content In-person activities Blackboard/WebCT/ PLE&N Text book(s) Books from library Papers & Notes
  48. 48. Course Delivery Blended modes of on-line learning, face-to-face workshops and lectures Face-to face lectures and workshops On-line Tutorial System On-line Learning platform Department of Industrial & Systems Engineering
  49. 49. Lectures, Seminars & Workshops Social Networking Event for experience sharing Prof. Dave Snowden delivers a seminar to the participants Prof. Karl Wiig delivers a lecture to the participants Dr. Robert Buckman a World class KM expert delivers a seminar to the participants Department of Industrial & Systems Engineering
  50. 50. Group Discussions & In-class exercises Department of Industrial & Systems Engineering
  51. 51. Course Delivery Blended modes of on-line learning, face-to-face workshops and lectures Face-to face lectures and workshops On-line Tutorial System On-line Learning platform Department of Industrial & Systems Engineering
  52. 52. Collaborative Learning via an online tutorial Department of Industrial & Systems Engineering
  53. 53. Replay of recorded material Department of Industrial & Systems Engineering
  54. 54. Course Delivery Blended modes of on-line learning, face-to-face workshops and lectures Face-to face seminar and workshops On-line Tutorial System On-line Learning platform Department of Industrial & Systems Engineering
  55. 55. Scenario-Based Learning with animated and talking characters Department of Industrial & Systems Engineering
  56. 56. Interactive Exercise – Cause & Effect Department of Industrial & Systems Engineering
  57. 57. Interactive Exercise - Mental Model Department of Industrial & Systems Engineering
  58. 58. Interactive Exercise – Building Portal Pages Department of Industrial & Systems Engineering
  59. 59. The World of Social Media Department of Industrial & Systems Engineering
  60. 60. Personal Learning Environment & Network Additional RSS feeds for subjects (on trial) Department of Industrial & Systems Engineering
  61. 61. Teaching & learning innovations awards Department of Industrial & Systems Engineering
  62. 62. Assessment Methods Presentations Assignments Case Studies Mini-project Workshops Self-assessment Questions Bulletin Board Discussions Written Examination Minor Reports Department of Industrial & Systems Engineering
  63. 63. PolyU has the most extensive KM resources among universities in HK Department of Industrial & Systems Engineering
  64. 64. Leveraging Library Resources to perform KM Research Department of Industrial & Systems Engineering
  65. 65. Key strengths of our programme First blended learning KM in Asia Social & Lifelong Learning Balance theory & practice PolyU’s M.Sc. In KM Guided projects with RW constraints Leverage on Networks A multicultural community Department of Industrial & Systems Engineering
  66. 66. Balancing theory and practice International panel of experts (academics & practitioners) – Program Advisory – Course Development – Online facilitation Local & International Case Studies Mainstream commercial software – Demonstrations – Training sessions Department of Industrial & Systems Engineering
  67. 67. Staff Expertise in KM Prof. Eric Tsui, First Professor of Knowledge Management in the Asia Pacific Areas: Technologies for KM, Personal KM, Peer-to-peer KM, E-Learning, Collaborative Technologies Enterprise Portals & Commercialisation of intelligent systems Prof. Benny Cheung BEng, MPhil, PhD, MIEE, MIEEE, MASME,CKM Areas: KM Strategy, Taxonomy, Knowledge Audit, Knowledge, Portal & Collaborative Technologies, Artificial Intelligence in KM Dr. Vincent Yeung BSc, MBA, DBA, MASQC, MHKIE, MCMES, CKM Areas: KM Application in quality control, E-learning & Management issues in KM Ms Nicole Sy MSc, B.Comm Areas: KM Strategy, KM Audit, Cultural Aspects in KM Dr. Eric W. K. See-to PhD, MBA, BEng Areas: E-Business Strategy and Management, Business Intelligence and Data Mining, Social Networking and Online Advertising, Digital Consumer Behaviors, Economics of Information Systems Prof. WB Lee, Chair Professor of Industrial & Systems Engineering Department Areas: Knowledge Management Strategy, Knowledge Audit, Organisational Learning Dr. Stephen Chu MSc, MBA, PhD, CEng, MH KIE, MIM, CPEng, MIEAust, AdvDipEdn, CKM Areas: KM Strategy, Learning Organisation, Cultural Aspects in KM Dr. Kris Law PhD, MPhil, BEng Areas: technology management, organizational learning and development , sustainability development. technology entrepreneurship. Dr. Wai Ming Wang PhD, BEng Areas: Knowledge Engineering, Organizational Decision Support, Natural Language Processing Department of Industrial & Systems Engineering
  68. 68. Part of our Network of KM luminaries Nancy Dixon Karl Wiig Patrick Lambe USA USA Singapore Leif Edvinsson Bonnie Cheuk Sweden UK Karl-Erik Sveiby Hamid Noori Kim Sbarcea Finland Canada New Zealand Department of Industrial & Systems Engineering Usama Fayyad USA
  69. 69. KMIRC International Students (from Russia, Australia, Eygpt, UK, USA, Ecuador, Iran, Pakistan, G reece, Philippines, mainland, Taiwan, & HK) Department of Industrial & Systems Engineering
  70. 70. Extra-curriculum activities Department of Industrial & Systems Engineering
  71. 71. “UNLECTURES” Department of Industrial & Systems Engineering
  72. 72. Valedictory Speech at the 2012 Congregation Ceremony (Replay at http://www.slideshare.net/eric_yh_tsui/vs-17962150) Department of Industrial & Systems Engineering
  73. 73. Happy Graduation & Happy Graduates Department of Industrial & Systems Engineering
  74. 74. Booklet compiled by graduates ’12 Available at http://www.slideshare.net/eric_yh_tsui/graduation-handbook-2012 Department of Industrial & Systems Engineering
  75. 75. Department of Industrial & Systems Engineering
  76. 76. Contact Details Professor Eric Tsui (Program Leader) Department of Industrial and Systems Engineering The Hong Kong Polytechnic University E-mail: Eric.Tsui@polyu.edu.hk Tel: (852) 2766 6609 (GMT +8 hours) Miss Vivien Shek (Program Officer) Department of Industrial and Systems Engineering The Hong Kong Polytechnic University E-mail: Vivien.Shek@polyu.edu.hk Tel: (852) 3400 3156 (GMT +8 hours) Program Web site: www.ise.polyu.edu.hk/km Online application: http://www.polyu.edu.hk/admission/ Department of Industrial & Systems Engineering

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