Recruiting Trends and Best
                                  Practices: What’s Hot in 2008
                               ...
Elaine Orler                                 Jason Corsello
                         Vice President,                      ...
About Knowledge Infusion



             Global Company                                       Founded in 2004 by Jason Ave...
Services Tied to Business Results




Knowledge Infusion Proprietary and Confidential, Copyright 2008   4
2008 Trends

       Market Landscape
       1. Recession Shift
       2. Global Focus
       3. Workforce Demographics
   ...
1
                                                                  Recession Shift
                                      ...
1. Recession Shift

                                 Global markets plunge on U.S. recession fears
                       ...
Recession Shift in Recruiting

                                                                  External Forces          ...
2
                                                                  Global Focus
                                         ...
Workforce Demographics

                                                                  3
                   The workers...
Less People in the Workforce

                               Generations whose members are alive today by year of birth (i...
Younger People Don’t Live To Work




Knowledge Infusion Proprietary and Confidential, Copyright 2008   12
Anyplace, Anytime

           People Working From Home (M)                                Location for work




          ...
4
                                                        TAS Consolidation
                                       An act ...
2008 Technology Evolution – Talent Acquisition Systems




                       1988-1998                   1998-2001   ...
2008 Talent Acquisition – Acquisition List

       • 2002                                                          • 2005
...
Usability Most Important Factor When Selecting a
       Talent Management Suite Vendor




           Source: Knowledge In...
Evolving the Buying Cycle

                   Traditional Buying Cycle…                           …To Buying Software in 2...
Technology Enabled Services
                             To make able; give power, means, competence, or
                 ...
Kayak




Knowledge Infusion Proprietary and Confidential, Copyright 2008   20
An Example of Improved Usability




Knowledge Infusion Proprietary and Confidential, Copyright 2008   21
Unified Talent Management




Knowledge Infusion Proprietary and Confidential, Copyright 2008
                            ...
Market Evolution, Segmentation, Differentiation
        • Buyers
               •    Identify value of integration options...
Companies Today Focusing on Integrated
       Performance, Development & Succession Planning




           Source: Knowle...
7
                                                   Emergence of Social
                                                 ...
Why Social Networks are Important to Recruiting

                                                                       • ...
Web 2.0: HR’s Current Attitude

       • 64% of U.S. companies deny their employees access to
         social networking s...
8
                                                          Talent Intelligence




Knowledge Infusion Proprietary and Con...
Ability to Manage Talent




Knowledge Infusion Proprietary and Confidential, Copyright 2008   29
Building a Talent Pipeline
            Workforce Planning                              Succession Management              ...
9
                                                                  Volume Hiring
                                        ...
High Volume/Hourly Talent Acquisition Process



                    High Volume Difference

         A. Continuous
      ...
10
                                               Free Agent Workforce
                                            Able to...
Only 6% of Boomers Wants to Work
     Fulltime

                 The Boomers Are Creating the “Free Agent” Workforce




 ...
Facebook




Knowledge Infusion Proprietary and Confidential, Copyright 2008   35
Questions
                                                                   Thank you!

                                 ...
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Recruiting Trends and Best Practices: What's Hot in 2008

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Recruiting Trends and Best Practices: What's Hot in 2008

  1. 1. Recruiting Trends and Best Practices: What’s Hot in 2008 January 31, 2008 Knowledge Infusion Proprietary and Confidential, Copyright 2008 1
  2. 2. Elaine Orler Jason Corsello Vice President, Vice President Talent Acquisition Mgmt Center of Excellence Knowledge Infusion Proprietary and Confidential, Copyright 2008 2
  3. 3. About Knowledge Infusion Global Company Founded in 2004 by Jason Averbook and Heidi Spirgi Leader in HCM and talent management consulting and advisory services Total Employees Approximately 50, Across North America Headquarters & Offices Minneapolis, MN; Offices throughout US Target Markets Fortune 2000, Mid-market, Public Sector Number of Customers Over 150 Areas of Expertise HCM and talent management, portals and self-service, performance, succession, recruitment, learning & development, workforce planning, analytics Notable Customers Nordstrom, MetLife, Yahoo!, Turner Broadcasting, Intuit, Safeway, Luxottica, Health Net, AAA Knowledge Infusion Proprietary and Confidential, Copyright 2008 3
  4. 4. Services Tied to Business Results Knowledge Infusion Proprietary and Confidential, Copyright 2008 4
  5. 5. 2008 Trends Market Landscape 1. Recession Shift 2. Global Focus 3. Workforce Demographics Technology Landscape 4. TAS Consolidation 5. Technology Enabled Services 6. Unified Talent Management Recruiting Landscape 7. Emergence of Social Networking Strategy 8. Talent Intelligence 9. Volume Hiring 10. Free Agent Workforce Knowledge Infusion Proprietary and Confidential, Copyright 2008 5
  6. 6. 1 Recession Shift Economics: a period of an economic contraction, sometimes limited in scope or duration. Knowledge Infusion Proprietary and Confidential, Copyright 2008 6
  7. 7. 1. Recession Shift Global markets plunge on U.S. recession fears (CNNMoney.com) (3 weeks ago) Goldman Sachs sees recession in 2008 (news.yahoo.com) (2 weeks ago) Recession 2008: Take the Offensive (businessweek.com) (last week) Consumer spending weak; jobless claims surge In another bad sign for the economy, the number of workers filing new claims for jobless aid jumped by a much larger-than-expected 69,000 last week to the highest in more than two years (usatoday.com) (today) Knowledge Infusion Proprietary and Confidential, Copyright 2008 7
  8. 8. Recession Shift in Recruiting External Forces Internal Forces  Increased volume of inquires  Reduction in resources related to opportunities dedicated to external recruiting  Increased applicants applying  “Freeze”, “Chill”, in mass hiring for opportunities they are not efforts Economic qualified for Downturn  Redistribution of work related to  Greater exposure to regulatory requirements HR, TM and TA Jobless Claims Upturn  Hesitation in relocation based  Prioritization and Process on global economy Analysis FUD Business Impact  Slower execution of business strategy and operating plans Election Year  Delayed and loner processes to make talent decisions  Increased transaction based activities with non-qualified applicants Knowledge Infusion Proprietary and Confidential, Copyright 2008 8
  9. 9. 2 Global Focus Pertaining to the whole world; worldwide; universal: the dream of global peace. Knowledge Infusion Proprietary and Confidential, Copyright 2008 9
  10. 10. Workforce Demographics 3 The workers employed in a specific project or activity. All the people working or available to work, as in a nation, company, industry, or on a project. Knowledge Infusion Proprietary and Confidential, Copyright 2008 10
  11. 11. Less People in the Workforce Generations whose members are alive today by year of birth (in millions) 5 4.5 U.S. population alive today 4 3.5 (in millions) 3 2.5 2 1.5 Greatest + Baby Boom Generation Generation 1 Eisenhower Generation X Y 0.5 Generations 0 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 Source: Based on data from the U.S. Census Bureau, 2000; U.S. Census Bureau, International Data Base, July 2003 Knowledge Infusion Proprietary and Confidential, Copyright 2008 11
  12. 12. Younger People Don’t Live To Work Knowledge Infusion Proprietary and Confidential, Copyright 2008 12
  13. 13. Anyplace, Anytime People Working From Home (M) Location for work Home, 35% Office, 35% In Between, 30% • In the Office, on the road and at home • 24x7 • Work will take place in shorter “chunks,” down from months to weeks Knowledge Infusion Proprietary and Confidential, Copyright 2008 13
  14. 14. 4 TAS Consolidation An act or instance of consolidating; the state of being consolidated; unification: consolidation of companies. Knowledge Infusion Proprietary and Confidential, Copyright 2008 14
  15. 15. 2008 Technology Evolution – Talent Acquisition Systems 1988-1998 1998-2001 2002-2003 2004-2006 2008 The Future? Applicant Tracking TAS – Total Solution Systems BPO/RPO (stand-alone) Hourly/Contingent On-Boarding Candidate Mgmt Workforce Mgmt Profiling/Job TMS – Total Solution Seeker Mgmt Global Platform Contact Mgmt Social Networking (linkage with performance mgmt, succession planning) Knowledge Infusion Proprietary and Confidential, Copyright 2008 15
  16. 16. 2008 Talent Acquisition – Acquisition List • 2002 • 2005 • iJobs by Lawson • Hire.com by Authoria • Resumix by HotJobs • 2006 • 2003 • BrassRing by Kenexa • Personic by Unicru • Webhire by Kenexa • PureCarbon by Workstream • Unicru by Kronos • Icarian by Workstream • VirtualEdge by ADP • 2003 • 2007 • RecruitingSolutions by Ceridian • People Business Network by Vurv • HotJobs/Resumix by Yahoo! • Deploy by Kronos • 2004 • 2008 • Humetrics by Deploy • TBD • KnowledgePoint by Vurv Knowledge Infusion Proprietary and Confidential, Copyright 2008 16
  17. 17. Usability Most Important Factor When Selecting a Talent Management Suite Vendor Source: Knowledge Infusion & HR Executive ® Talent Management Suite Adoption Survey N = 267 Knowledge Infusion Proprietary and Confidential, Copyright 2008 17
  18. 18. Evolving the Buying Cycle Traditional Buying Cycle… …To Buying Software in 2008 Making the “Business Building a “Business Case” Plan” Focus on Functional Dedication to Business ROI Value & Impact Business Process- Focus on User Centric Experience & Unification Capital Expenditure Operating Expenditure Going from a 12 Month Cycle… …To a 3 Month Cycle Knowledge Infusion Proprietary and Confidential, Copyright 2008 18
  19. 19. Technology Enabled Services To make able; give power, means, competence, or ability to; authorize. To make possible or easy Knowledge Infusion Proprietary and Confidential, Copyright 2008 5 19
  20. 20. Kayak Knowledge Infusion Proprietary and Confidential, Copyright 2008 20
  21. 21. An Example of Improved Usability Knowledge Infusion Proprietary and Confidential, Copyright 2008 21
  22. 22. Unified Talent Management Knowledge Infusion Proprietary and Confidential, Copyright 2008 6 Formed or united into a whole 22
  23. 23. Market Evolution, Segmentation, Differentiation • Buyers • Identify value of integration options • Define business outcomes and transform processes • Know your 3-year plan and select vendors accordingly • HR and business stakeholders must OWN requirements • Vendors • Know, market and sell to strengths • Build for the business • Build consumer-like apps • Integrate with operational systems • Answer metrics and measures need Knowledge Infusion Proprietary and Confidential, Copyright 2008 23
  24. 24. Companies Today Focusing on Integrated Performance, Development & Succession Planning Source: Knowledge Infusion & HR Executive ® Talent Management Suite Adoption Survey N = 313 Knowledge Infusion Proprietary and Confidential, Copyright 2008 24
  25. 25. 7 Emergence of Social Networking Strategy The gradual beginning or coming forth; The becoming visible Knowledge Infusion Proprietary and Confidential, Copyright 2008 25
  26. 26. Why Social Networks are Important to Recruiting • Sourcing • Contact Mgmt • Hiring • On-boarding • Engagement • Collaboration • Training • Re-hiring Knowledge Infusion Proprietary and Confidential, Copyright 2008 26
  27. 27. Web 2.0: HR’s Current Attitude • 64% of U.S. companies deny their employees access to social networking sites such as Facebook, MySpace • 54% of HR decision makers have encountered or have had to discipline employees for time-wasting on the Internet • 23% of HR decision makers are unfamiliar with Web 2.0 • 42% are familiar with the sites, but do not use them • 34% actively use Web 2.0 technologies Source: Clearswift, October 2007 Knowledge Infusion Proprietary and Confidential, Copyright 2008 27
  28. 28. 8 Talent Intelligence Knowledge Infusion Proprietary and Confidential, Copyright 2008 28
  29. 29. Ability to Manage Talent Knowledge Infusion Proprietary and Confidential, Copyright 2008 29
  30. 30. Building a Talent Pipeline Workforce Planning Succession Management Talent Mobility Resource Management 18 months – 3 years 12 - 36 months Now – 12 months Now – 6 months Identify Define Identify Identify Future Critical Need Need Demand Roles Plan Profile Identify Advance Mobilize Source Mobilize Source Scenarios Current Talent Resource Talent Resource Talent Supply Pools Analyze Accelerate Manage Gaps Manage Development Mobility Mobility Talent Supply / Employee Profiles •Performance Ratings•Leadership •Interests •Sales Productivity •Work Experience •Location •Competencies Behaviors •Career Path •Experiences •Education •Languages Internal Talent Supply External Talent Supply Performance Learning ` Talent Talent Contingent Management Management Review Acquisition Management Knowledge Infusion Proprietary and Confidential, Copyright 2008 30
  31. 31. 9 Volume Hiring A mass or quantity, especially a large quantity, of something Knowledge Infusion Proprietary and Confidential, Copyright 2008 31
  32. 32. High Volume/Hourly Talent Acquisition Process High Volume Difference A. Continuous A. Continuous B. Job Seeker B. Job Seeker Open Positions & Open Positions & Management Management Sourcing Sourcing Position Need/ Position Need/ Applicant Applicant Applicant Applicant Requisition Mgt. Requisition Mgt. Selection Selection On-boarding On-boarding Identification Identification Management Management & Posting & Posting Knowledge Infusion Proprietary and Confidential, Copyright 2008 32
  33. 33. 10 Free Agent Workforce Able to do something at will. Not joined to or in contact with something else. Unrestrained; casual; informal. Knowledge Infusion Proprietary and Confidential, Copyright 2008 33
  34. 34. Only 6% of Boomers Wants to Work Fulltime The Boomers Are Creating the “Free Agent” Workforce Source: Merrill Lynch “New Retirement Survey: “A Perspective on the Baby Boomer Generation”, 2-23-05 Knowledge Infusion Proprietary and Confidential, Copyright 2008 34
  35. 35. Facebook Knowledge Infusion Proprietary and Confidential, Copyright 2008 35
  36. 36. Questions Thank you! For copies of the presentation go to: ERE www.ere.net/webinars Knowledge Infusion www.knowledgeinfusion.com/coe Knowledge Infusion Proprietary and Confidential, Copyright 2008 36

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