Shifting Talent Needs Deluxe’s Most in-Demand Positions in 2010 Search Marketing ManagerE-marketing Delivery Specialist Marketing Database AnalystTechnology Solutions Analyst Interactive Designer Director of Analytics and Insight Virtual Desktop Technology Engineer Ecommerce Director Experience Strategist Manager Technology Solutions and Support Web Campaign Product ManagerWhy Deluxe?
• Change in the type of talent • Shift to market-driven economy • Generational shift (Millennial and Gen C) • Rapid pace of innovation • Employer brand management in the digital age • Gain credibility with the talent we are trying to attract • Your customers expect it!Why Transform your Recruiting Model?
• Become a recruiting organization • Source and hire the best candidates (high quality) • Enhance the candidate experience • Promote the culture • Allocate spend more appropriately • Increase employee retention/engagement • Help drive brand awarenessSetting Goals
How To: Sample Web Campaign The search for Product Marketing ManagersSocial Media Recruiting
Title Location Created ID Views AppliesDirector, Product Management - Web Services Job Shoreview, MN, US 9/20/2010 5344BR 616 145Senior Product Manager - Email Marketing Job Shoreview, MN, US 9/21/2010 5347BR 462 34Senior Product Manager - Social Media MarketingSolutions Job Shoreview, MN, US 9/28/2010 5359BR 487 64Product Director, Campaign Solutions Job Shoreview, MN, US 10/11/201 5380BR 112 15Key findings Director of Product Management – Web:Not a single applicant came from the major job boardsTop sites driving qualified applicants (LinkedIn; emarketingsilo $179; newmediahire $99;marketingprofs $199)At one month into the campaign, we drove a total of 1,677 impressions - driving awareness andbuzz about our openings. We had a total conversion of 176 individuals – 10.5%Results
TURN CANDIDATES INTO CUSTOMERS Awareness Consideration Conversion New Hire Net Promoters Training Referrals Ambassadors Culture Keepers TURN EMPLOYEES INTO EVANGELISTSTalent Community Strategy
• Our Talent Community grew from 3,500 members to 134,000 in just one year • Half of our positions each month from October 2010- January 2011 were filled with candidates from the Talent Community • 13% of our community members wait 30 days or more before applying for a positionResults
94.8% satisfaction with application, interview and hiring processFacebook LinkedIn YouTube Twitter Blog• 11% average • 5% average • 32% average • 12% average • 2,410 visitsincrease in fans increase in increase in views increase inper month followers per per month followers per • 881 visits in month month November• 1,900 page • 1,500 total videoviews in • 1,410 page views in • 445 totalNovember views in November followers November• 415 total fans • 1,765 total followers Results
Im not generally inclined to pursue opportunities with companies I havent heard of. Your social media recruiting presence gave me exactly what I needed to change my mind. It gave me a sense for the personality of the organization, showed me the company is committed to doing business in todays socially enabled environment, and provided enough details about the particular position and its context to allow me to pursue it with confidence. Great job.Results
HR Marketing Sales Brand CSR IT ProductDemand A Seat At The Table
Requires a Strategic Approach – Dedicate Resources Execute & Measure It (social media) is not a fad You do not control your brand Patience Not just another ‘push’ channel – done right, social media has the ability to revolutionize your businessAdopt A New Strategy: Recruiting is Social