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How to Build a Frontline That Helps Build Your Bottom Line

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Presentation from the ERE Expo Spring 2012, presented by Mel Kleiman.

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How to Build a Frontline That Helps Build Your Bottom Line

  1. 1. How to Build a Frontline ThatHelps Build Your Bottom Line Presented byCertified Speaking Professional & Humetrics President MEL KLEIMAN
  2. 2. The most important decision managers make every day is who they allow in the doorsto take care of their customers. - Sam Walton
  3. 3. Dilbert Said It Best… The Keys to Great Management: • 80% is hiring great people • 20% is leaving them alone and letting them do their jobs
  4. 4. The 7 Most Important Questions 1.  What makes hourly, frontline employees different?
  5. 5. The 7 Most Important Questions 2.  Can we do this job differently or stop doing it all together?
  6. 6. The 7 Most Important Questions 3.  Why would an A-Player want to play on our team?
  7. 7. The 7 Most Important Questions 4.  Why would an A-Player want to work for you (or that manager)?
  8. 8. The 7 Most Important Questions 5.  Where are we going to find the A- Players we want to hire?
  9. 9. The 7 Most Important Questions 6.  How are we going to be sure they will be A-Players?
  10. 10. The 7 Most Important Questions 7.  What are we going to do to motivate, engage, and retain them?
  11. 11. CONTINUE THE LEARNING!WWW.KLEIMANHR.COM n WWW.HUMETRICS.COM
  12. 12. Mel Kleiman, President § Author of 5 books including the bestselling Hire Tough, Manage Easy § Pragmatic businessman § Consultant and speaker § Specializes in frontline workers and the people who manage them § Founder and president of Humetrics § Certified Speaking Professional

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