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First Impressions Count: How Technology Can Help Improve Your Onboarding Strategy


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ERE Webinar from 2/16/2011, presented by Madeline Laurano.

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First Impressions Count: How Technology Can Help Improve Your Onboarding Strategy

  1. 1. ACHIEVE TALENT MANAGEMENT SUCCESSFirst Impressions Count: How Technology Can Help Improve Your Onboarding Process Presented by: Madeline Laurano February 16, 2011
  2. 2. Agenda  The Current State of Onboarding  Key Trends  ROI of Successful Onboarding  Leveraging Your Existing Technology  Onboarding Systems Market  Innovative Solutions  Cases-In-Point
  3. 3. What Is Onboarding?The process of helpingnew employees becomeproductive members ofan organization.
  4. 4. Key Components of Strategic Onboarding  Forms Management: Collecting, tracking and managing all internal and external new hire forms.  Tasks Management: Ensuring that all the activities around onboarding the new hire are completed.  Socialization: Engaging new hires into the company culture.
  5. 5. Internal vs. External ChallengesInternal External  Organization’s growth goals   Changing customers require employees to expectations- 63% contribute quickly- 72%   Intense competitive landscape  Costs and investment- 55% makes onboarding difficult- 47%  Need for an adaptive workforce- 40%   Economic recession- 44% –  Aberdeen Report, 2010
  6. 6. Why Is Onboarding So Critical? “Studies have shown that on average it costs about 1.5 times an employee’s annual salary to replace that employee when he/she leaves Rockwell Collins. For example, it would cost our company roughly $75,000 in recruiting costs, training expenses, and lost productivity to replace someone who made $50,000 a year. “ -Rockwell Collins Company Report, 2008
  7. 7. Onboarding Has Direct Impact On Revenue –  Aberdeen Report, 2010
  8. 8. Where Does Onboarding Fit In? Corporate Vision, Culture & Strategy Strategy Talent Strategy & Workforce Planning Talent Acquisition Learning & Development Succession Planning Process Onboarding Compensation Planning Performance Management Leadership Development DNA Competency Management Scalability System EnablementTransformation Change Management Awareness – Acceptance – Adoption
  9. 9. Key Trends Social Networking Mobile Virtual Worlds Video Continuous Evaluation Customized Solutions Onboarding Director Invest in Technology
  10. 10. ROI…Linking Onboarding to Retention 40% of Executives that fail do so in the first 18 months
  12. 12. Take a Look at What You Have  HRMS  TAS  LMS  Verification Forms Tasks  Career Development Management Management Socialization
  14. 14. Leading Onboarding Systems
  15. 15. Benefits of Investing in Onboarding System  New hire satisfaction  Compliance  Engagement  Improved productivity  Cost savings  Time savings  Employer branding
  16. 16. Onboarding Systems: Forms Management Creates, processes, tracks, manages the approvalactivities for all electronic and paper forms Utilizes digital signatures Automates data collection Stores any forms in central repository Synchronizes users and groups
  17. 17. Onboarding: Tasks Management Manage all internal and external tasks Capture communications Notify internal departments Upload information
  18. 18. New Hire Activities Detail
  19. 19. Onboarding System…Socialization New Hire portal Social networking Video Customization Employee engagement Social
  20. 20. Onboarding Portal
  21. 21. ACHIEVE TALENT MANAGEMENT SUCCESSInnovative Technology
  22. 22. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Social Media
  23. 23. Cases-In-Point
  24. 24. Twitter  “Yes to Desk”  Breakfast/Lunch  Monthly New Hire Happy Hour  Friday Seminars  Customized by Departments
  25. 25. RWD: The Portal Portal = The “Classroom” Landing page provides: •  CEO welcome message •  The links to: •  Wiki (Learning Guide) •  Blog •  Documents •  Discussion area •  Online presence indicator •  RSS (latest blog posts) •  Testimonials from other employees –  RWD 2010
  26. 26. What are your questions? Madeline LauranoThe Newman Group, A Futurestep Company