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Culture Meets Self-Organization-Jordan

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Culture Meets Self-Organization-Jordan

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Culture Meets Self-Organization-Jordan

  1. 1. Company & Culture Alignment 4 We wanted a list of committable core values that we were willing to hire and fire on. If we weren’t willing to do that, Then they weren’t really “values.” -Tony Hsieh
  2. 2. Zappos CoreValues 1. Deliver WOWThrough Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a PositiveTeam and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble 5
  3. 3. Culture is Everyone’s Job 6
  4. 4. Holacracy HIGH SCHOOL UNIVERSITY
  5. 5. Key Elements of Holacracy Organizational Structure Organizing the Work, Not the People Governance Process Working on the structure of the organization Tensions Drive Change Operations Tactical Meetings to get work done in the organization
  6. 6. “Take a long time to hire and a short time to fire. Most companies do it the other way around.” –Tony Hsieh, CEO | Zappos.com
  7. 7. If you get the culture right, everything else will naturally follow. In order to get the right culture, you need the right people. We believe:
  8. 8. What are we looking for? Technical Fit the skills & Cultural Fit value alignment
  9. 9. Holacracy Behaviors Comfort with ambiguity Sense of curiosity Self-management Wholeness Evolutionary purpose
  10. 10. Comfort with ambiguity Sense of curiosity Self- management Evolutionary purpose Wholeness Be adventurous, creative and open minded Be passionate and determined Pursue growth and learning Create fun and a little weirdness Do we need to change our values?
  11. 11. Day @ Zappos CoreValue Assessment CoreValue #1 DELIVERWOWTHROUGH SERVICE Behaviors seeking / listen for: • Helps even when it “isn’t their job” • Wows everyone, everywhere • Actually makes me say “wow” • Delivers wow to customers while keeping in mind Zappos' best interests • Creates personal connections • Unconventional thinking, find ways to sayYES
  12. 12. Day @ Zappos CoreValue Assessment CoreValue #1 DELIVERWOWTHROUGH SERVICE Sample Questions: • What does amazing customer service mean to you? • What is the best work related compliment you’ve received? • Tell me a time when you delivered great service. • And now, tell me about a time you failed to deliver great service.
  13. 13. CulturalAssessment Not Just an Interview
  14. 14. Connect LIVE With Other Zapponians & Recruiters
  15. 15. New Hire Training The interview doesn’t stop when you get hired.
  16. 16. New Hire Graduation

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