How do we recruit for Culture &our Core Values?• How do we recruit for culture? – Technical fit – do you have the technical skills to do the job? • Skills & Experience assessments – Culture fit – do you have the same values we do?• Culture Interview – It’s all about the Core Values • Wow! Can you roll the way Zappos does? • Adventurous & Creative! Do you feel lucky!? • Fun & Weird! You gotta be, but don’t get crazy… • Team & Family! Workin’ 9 to 5?
How do we get around cannedresponses? Shake ‘em up before you sit ‘em down! – “A three hour tour” – What’s your theme song? – New York City or Cher’s dressing room? I know you said you know… but do you really know or believe it? – CLT Training – Testing
Culture & Recruiting100% Certified and Guaranteed!? – Continual evolution • Peak Questions • Top Grading – Students have the exam ahead of time? • Applicant to hire ratio = Less than 1% • Training is an extended screening process
Employee Relations – Zappos Style HR is not the final say, we are simply advisors. Managers make the decisions. – We act as true advisors and explain the risk around situations – If the manager does not take our advise, that is fine, we are here to help them in any way we can Being Proactive – Building Relationships (HR and Management too)
Employee Relations – Zappos StyleAnnual Performance Reviews – No Annual Reviews. Our managers are encouraged to provide performance feedback regularly and often – Maintaining our culture is key, Managers provide a Culture Assessment for each team member, based on our Core Values.Employee Handbook – Make it something people want to read – Employee Handbook: Policies for Employees by Employees
Benefits are Hot!• Strive to have the best benefits possible for employees – We provide Medical, Dental, Vision, STD, LTD, Life Insurance, AD&D Insurance, 401K – Employees pay no premiums – All annual visits, check ups / preventative care is free (no out of pocket for employees) – Employees have an HRA that is fully funded by us. It covers all deductibles plus more.
Put a little Zappos in your day……some links to check out… – http://twitter.zappos.com (public mentions, employees) – http://blogs.zappos.com (photos & videos of culture) – http://about.zappos.com (more information about us & core values) – http://www.zapposinsights.com (to schedule a tour, video Q&A from different depts)
Put a little Zappos in your day……some links to check out… Follow me on Twitter @electra Email me – firstname.lastname@example.org • A copy of this presentation • Answers to any additional questions not addressed today Check out our jobs! jobs.zappos.com
Legal and Financial Disclaimer P.S. You might be wondering why we need to have a legal and ﬁnancial disclaimer in this presenta;on, but you are s;ll reading, so our lawyers, auditors and accountants would really like to make sure we make the following clariﬁca;ons. Although an audit was underway and almost done, the ﬁnancial informa;on presented in this slide show was unaudited. We made every eﬀort to present the best informa;on we had at the ;me. Gross merchandise sales is a non-‐GAAP metric. We use it to express the total demand across all of our web sites and stores. This number measures the dollar value of the orders placed in the year before accruing for certain items such as returns, and it ignores certain ;ming cut-‐oﬀs that are required by GAAP for revenue recogni;on purposes. If we were a public company, we would have to reconcile gross merchandise sales to the nearest GAAP metric (net sales), but we are currently a private company so the gross merchandise sales number should be viewed just as an interes;ng number that we want to share with our friends. This presenta;on contains forward-‐looking statements that involve risks and uncertain;es, as well as assump;ons that, if they ever materialize or prove incorrect, could cause our results to diﬀer materially from those expressed or implied by the forward-‐looking statements and assump;ons. These risks and uncertain;es include, but are not limited to, the risk of economic slowdown, the risk of over or under-‐buying, the risk of consumers not shopping online or at our web site at the rate we expected, the risk of supplier shortages, the risk of new or growing compe;;on, the risk of a natural or some other type of disaster aﬀec;ng our fulﬁllment opera;ons or web servers, and the risk of the world generally coming to an end. All statements other than statements of historical fact are statements that could be deemed forward-‐looking statements, including statements of expecta;on or belief; and any statement of assump;ons underlying any of the foregoing. Zappos.com assumes no obliga;on and does not intend to update these forward-‐looking statements. Congratula;ons on making it through all the ﬁne print. If you enjoy ﬁne print, look for openings on our legal and ﬁnance team at jobs.zappos.com.