LaShena Amelia Tell us a li;le more about your company before we get into the details of the Candidate Experience.
LaShena Amelia How do you handle questions candidates might have aboutthe openings before they even apply?…..(audience poll)- Can prospects call, email, text message recruiters directly?- Do you have SM like Linkedin Groups, Talent Communities, Facebookfan pages where Q&A can take place.- Do you have interactive FAQs, recruiter blogs linked on your Companysite s career pages?- Do you have chat rooms or webinars emphasizing specific jobs?- Do you seek out feedback from prospects to learn about theirexperience of your company BEFORE they actually apply?
LaShena Amelia Do you seek out feedback from prospects to learn about theirexperience of your company BEFORE they actually apply?
LaShena Amelia How do you handle the candidate s interest in their status?Do you….(audience poll)- It would be pretty difficult to inquire as we offer no contact info in any of ourautomated responses or materials.- We would be surprised because we inform candidates directly by email asthey are dis-positioned.- We might remind them to use the automatic status feature of our ATS whichthey first learned of when they applied.-The recruiter whose email is included with each open requisition wouldrespond within X (hours or days).
LaShena Amelia How do you handle rejected candidates …candidates whoapply but who never make it to finalist stage?Do you….(audience poll)- Nothing, the original response when the applica3on was submiCed clearly stated that we will only get back to candidates we are interested in. -‐ Recruiters are not required to respond (but some do) -‐ Recruiters are required to respond with standard thank you but... -‐ Recruiters are required to respond to all qualiﬁed candidates with feedback.
LaShena Amelia What else have you done that impacts candidate engagement?
LaShena Amelia Why did you care enough about the candidate experience to actually do something?
LaShena Amelia How can you measure the value of what you are doing?
LaShena Amelia Is Candidate Engagement even relevant for company s whose employees are NOT engaged?