ONLINE PAYMENTS
KATA TRAINING – JUN/2013
ERAN FEINSTEIN – 3G DIRECT PAY LIMITED
E-com Statistics
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
E-com Statistics
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
E-com Statistics
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
Online Booking – Statistics
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
Online Payments – what is it?
“…any transaction where the credit card and it’s owner are not present…”
27-Jun-13 | KATA TR...
Form of (online) payments
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
Credit Card – what is it?
“…payment card issued to users as a system of payment. It allows the cardholder to pay for
goods...
Credit Cards - general terms
Credit card schemes
Owners of the payments scheme – network
‘four party scheme’ – open sch...
Credit Card Scheme
Issuer Acquirer
MerchantCardholder
Card Scheme
Interchange fees
Settlement funds
Service fees
Settlemen...
Credit Cards - general terms
Acquire
Process credit card payments for the merchant
Acquires credit card payments from t...
Credit Cards – security and standards
Card Security Code
CSC / CVV
For card not present transactions (online)
3D secur...
Credit Cards – security and standards
EMV
Europay MasterCard and Visa
Chip and pin based cards
Highest card data secur...
Card Present [CP]
Card physically present
Low risk
Low fees
Easy settlement
Simple technology
Issuing bank is liable...
Card Not Present [CNP]
Card holder is not physically present with the card
Mail / Phone / Fax / Internet / Mobile
High ...
How it works – the flow
Option 1 – DIY (do it yourself) bit by bit…
Day 1
Merchant
Acquiring bank/s
Merchant account/s
...
How it works – the flow
Option 1 – DIY (do it yourself) bit by bit…
Day 2
Merchant
Website developer
Secured payment pa...
How it works – the flow
Option 1 – DIY (do it yourself) bit by bit…
Day 3
Merchant
Payment gateway/s
27-Jun-13 | KATA TR...
How it works – the flow
Option 1 – DIY (do it yourself) bit by bit…
Day 4
Consumers
Customer care
Fraud prevention
27-J...
How it works – the flow
Option 2 – PSP (payments service provider)
Day 1
Merchant
PSP
27-Jun-13 | KATA TRAINING JUN/2013...
How it works – the flow
Option 2 – PSP (payments service provider)
Day 2
Merchant
Website developer
Connect to PSP
27-J...
How it works – the flow
Option 2 – PSP (payments service provider)
Day 3
Consumers
27-Jun-13 | KATA TRAINING JUN/2013 | E...
Charge-back – how does it works?
Return funds to the consumer  the consumer protection program
Why?
Service quality / ...
Electronic Wallets
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
Electronic wallet – the concept
Safe
No need to use your credit card more than one time
Secure
Standard payment page
...
PayPal – more details
Started in 1999
Enable the user to place all form of payments in one place
Credit cards
Bank acc...
PayPal – more details
C2C – eBAY www.ebay.com
Customer to customer
The biggest e-com arena
For the merchant
One stop ...
PayPal – how does it works?
27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
PayPal – quick figures
$4,423 per second (Q3/2012)
128M active users
193 markets
20% yearly growth
1/5 of the worldwi...
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Online payments kata training

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Detailed training on the online payments industry, credit card processing and fraud prevention.

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Online payments kata training

  1. 1. ONLINE PAYMENTS KATA TRAINING – JUN/2013 ERAN FEINSTEIN – 3G DIRECT PAY LIMITED
  2. 2. E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  3. 3. E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  4. 4. E-com Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  5. 5. Online Booking – Statistics 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  6. 6. Online Payments – what is it? “…any transaction where the credit card and it’s owner are not present…” 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  7. 7. Form of (online) payments 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  8. 8. Credit Card – what is it? “…payment card issued to users as a system of payment. It allows the cardholder to pay for goods and services based on the holder’s promise to pay for them…” 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  9. 9. Credit Cards - general terms Credit card schemes Owners of the payments scheme – network ‘four party scheme’ – open scheme Visa and MasterCard CLICK HERE  Issuer Card association branded payments card To pay on behalf of the cardholder/consumer Card Holder The person who owns the card 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  10. 10. Credit Card Scheme Issuer Acquirer MerchantCardholder Card Scheme Interchange fees Settlement funds Service fees Settlement funds Payment Statement Card payment Service/product 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  11. 11. Credit Cards - general terms Acquire Process credit card payments for the merchant Acquires credit card payments from the card issuing bank within an association Merchant account Bank account that allows business to accept credit card payments Gateway E-com application service provider Authorize online credit card payments PSP Online services to accept online payments Variety of payment methods 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  12. 12. Credit Cards – security and standards Card Security Code CSC / CVV For card not present transactions (online) 3D secure Online security protocol providing an additional security level to credit card transactions Verified by Visa MasterCard secured Special code Change liability Many disadvantages (popup, non - compatible issuers) 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  13. 13. Credit Cards – security and standards EMV Europay MasterCard and Visa Chip and pin based cards Highest card data security PCI DSS Payment Cards Industry – Data Security Standards Global standards  All levels – merchants to banks 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  14. 14. Card Present [CP] Card physically present Low risk Low fees Easy settlement Simple technology Issuing bank is liable for restitution | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |27-Jun-13
  15. 15. Card Not Present [CNP] Card holder is not physically present with the card Mail / Phone / Fax / Internet / Mobile High risk High fees Long settlement Advance technology Acquiring bank liable for restitution | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |27-Jun-13
  16. 16. How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 1 Merchant Acquiring bank/s Merchant account/s 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  17. 17. How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 2 Merchant Website developer Secured payment page (SSL, PCI and more..) 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  18. 18. How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 3 Merchant Payment gateway/s 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  19. 19. How it works – the flow Option 1 – DIY (do it yourself) bit by bit… Day 4 Consumers Customer care Fraud prevention 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  20. 20. How it works – the flow Option 2 – PSP (payments service provider) Day 1 Merchant PSP 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  21. 21. How it works – the flow Option 2 – PSP (payments service provider) Day 2 Merchant Website developer Connect to PSP 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  22. 22. How it works – the flow Option 2 – PSP (payments service provider) Day 3 Consumers 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  23. 23. Charge-back – how does it works? Return funds to the consumer  the consumer protection program Why? Service quality / Service not provided / Merchant not following cancellation policy / Fraud / Friendly fraud The process Card holder and the issuing banks Scheme policy Acquire and merchant How to avoid charge-back? Fraud prevention Service Level Agreement – all levels and refunds 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  24. 24. Electronic Wallets
  25. 25. 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  26. 26. Electronic wallet – the concept Safe No need to use your credit card more than one time Secure Standard payment page All transactions in one place Easy Username and password 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  27. 27. PayPal – more details Started in 1999 Enable the user to place all form of payments in one place Credit cards Bank account E-cheque PayPal taking care of the actual payment process Consumer visit the merchant website Consumer starts the check-out process Consumer select PayPal and login PayPal settles with the merchant PayPal debit the consumer 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  28. 28. PayPal – more details C2C – eBAY www.ebay.com Customer to customer The biggest e-com arena For the merchant One stop shop All form of payments All currencies No need to maintain customer care, fraud prevention 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  29. 29. PayPal – how does it works? 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |
  30. 30. PayPal – quick figures $4,423 per second (Q3/2012) 128M active users 193 markets 20% yearly growth 1/5 of the worldwide e-com 27-Jun-13 | KATA TRAINING JUN/2013 | ERAN FEINSTEIN | 3G DIRECT PAY LIMITED |

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