Tri-County Small Business Summit Social Media 101


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Tri-County Small Business Summit Social Media 101

  1. 1. TM The Power of Social Media to Market Your Business - "Social Media 101” Ricardo Guerrero Founder & CEO, & Elizabeth Quintanilla TM
  2. 2. TM Agenda – Introductions – Social Media Landscape – Twitter – Facebook – LinkedIn – Questions
  3. 3. TM Introduction
  4. 4. TM Who? Ricardo Guerrero (aka @ggroovin) – Entrepreneur: • SM strategy, implementation, & coaching: Social Media Dynamo • Founder: Stwittergy – At Dell (10 years): • Created most of Dell’s Twitter accounts, incl. @DellOutlet • > $6.5M revenue in 2.5 years • See more at:
  5. 5. TM Stwittergy & Social Media Dynamo Social Media Dynamo: Not a “consultant,” but a Partner for SMBs to develop a measurable, sustainable, and effective social media presence Stwittergy: Helping Businesses use Twitter more effectively by identifying Influencers with whom to build relationships
  6. 6. TM EQ Who?
  7. 7. TM Take A Risk – Show some Personality
  8. 8. TM “If you don’t know HOW to USE Social Media as a Networking Tool, Then You are probably not very marketable in the first place…..” - anonymous
  9. 9. TM Be Seen – Don’t expect to be found!!
  10. 10. TM
  11. 11. TM Primary social network by country 2009 •Source (June 2009):
  12. 12. TM Most important social networks For professionals & companies: • LinkedIn For consumers: • Facebook • Twitter • Others (regional)
  13. 13. TM • Social network for biz people/B2B – Smaller than Twitter/Facebook, but good for: • SEO, since Google follows links from LinkedIn • Keep your personal presence separate from biz • Can create groups & answer questions that can bring visibility/leads
  14. 14. TM • Most popular social network – Generally closed (not accessible outside of Facebook), but pages are open – Pages allow interaction among fans/likes • Examples: Dell Outlet y Coca-Cola * Fuente: the-second-largest-social-network/
  15. 15. TM • Fastest growing soc. network (8x last yr) – Open, viral, very “opt-in”, like a cocktail – Simple but confusing, particular syntax/format – More visibility among influencers than FB • Examples: @Dell Outlet & @woot
  16. 16. TM My Twitter story
  17. 17. TM SXSW Interactive 2007 • Twitter was a TV with quirky little TXTs
  18. 18. TM How I Got Started • Created personal account: @ggroovin • Only 2 friends; thought “waste of time”
  19. 19. TM Reconsidering Twitter • Apr. 2007 NYTimes article made point: Twitter gives you a “social 6th sense” – by the end of the article I wondered… could Twitter be used for marketing?
  20. 20. TM Dell’s Twitter story
  21. 21. TM The Start of @DellOutlet • Challenge: – No control of inventory, periodic “bubbles” – To drive demand, usually dropped price • Solution: – Offer discounts via Twitter – Launched June 2007
  22. 22. TM @DellOutlet Results • Surveys 1 & 6 months after launch: – 25-30% didn’t know D.O. before Twitter!
  23. 23. TM Other Dell Twitter Accounts • Multiple Blogs/Community Sites: – @Direct2Dell (1st Twitter acct, several langs), @IdeaStorm, @DellDigitalLife, @Edu4U • Dozens of “offers” accounts: – @DellHomeUS, @DellSmBizOffers (U.S.) + Canada, Europe, AP, many Latin America • 100s individual employees & growing: – Generally folks tweeting for Dell include “atDell” in their acct – like “@RicardoatDell”
  24. 24. TM What’s the “right” way to use Twitter (& Social Media)?
  25. 25. TM Small & Large Biz Approach: MEBE™ • Monitor: – Survey customer satisfaction – “Poach” from competitors – Find potential leads
  26. 26. TM Small & Large Biz Approach: MEBE™ • Engage: – Humanize brand – Build interested audience
  27. 27. TM Small & Large Biz Approach: MEBE™ • Brand: – Satisfy audience wants/needs – Add impressions of your brand
  28. 28. TM Small & Large Biz Approach: MEBE™ • Empower Evangelists: – Identify influencers & foster relationships with them so they will increase your visibility!
  29. 29. TM Small Biz Is ABOUT Relationships • You compete with big brands • Customers know you personally • Close connection to your customers • Your business DEPENDS on that relationship… • Social media is all about relationships… • So, YOU have an advantage in social media!
  30. 30. TM Examples of Small Biz using Twitter
  31. 31. TM Small Biz Use of Twitter: Case Study 1 • Humphry Slocombe (@humphryslocombe): – Business type: Small Ice Creamery (SF, CA) – Example of: Timely Announcements 100s of flavors; tweet when available – Followers: >300K – Quote: “We started using Twitter just because we have zero money for any kind of dvertising or promotion whatsoever. Our customers were asking, ‘How do you keep us up to date on the different flavors?’ Twitter was the perfect answer.” -- Sean Vahey, co-owner
  32. 32. TM Small Biz Use of Twitter: Case Study 2 • Palo Alto Software (@Timberry): – Business type: Biz Software (Eugene, OR) – Example: Promote Blog (thought leadership) 100s of flavors; tweet when available – Followers: >6K – Quote: “The key thing is being interesting. [pique interest and establish himself as a trusted authority] If you’re just selling, it doesn’t work. If somebody starts selling, I stop following them.” -- Tim Berry, president
  33. 33. TM Small Biz Use of Twitter: Case Study 3 • Kiss My Bundt (@KissMyBundt): – Business type: Bakery (Los Angeles, CA) – Example of: Focus Group Feedback on new recipe ideas & tastings – Followers: >2.5K – Quote: “It’s great for getting input — they become your sounding board. It’s a way to break out of the business owner’s bubble and get an outsider’s perspective.” -- Chrysta Wilson, owner
  34. 34. TM Small Biz Use of Twitter: Sources • NY Times Small Biz articles: – Article on how Small Biz can use Twitter: usiness/27sbiz.html?emc=eta1 – Some businesses using Twitter: companies-to-follow-on-twitter/?ref=smallbusiness • Radio Ink article: – Twitter still growing & users better educated: d=24698
  35. 35. TM Twitter or Facebook?
  36. 36. TM Comparison: Facebook & Twitter • > 500M users • Closed system: – No exporting info – No viewing info w/o creating account & becoming “friends" – Good for direct relationships (friends/family) • > 160M users • Open system: – Can export (RSS) – Info visible to anyone (or private) – Good for getting to know & keeping up with new people/info/news/tr ends
  37. 37. TM Facebook & Twitter for Business • For your current customers: – Create a FB “page” – Allows you to communicate w/ your company’s “fans” who know you & love you – Fans can talk to each other (but you must watch for negative comments!) • For attracting new customers: – Can “listen” for people mentioning your brand, competitors, or keywords that identify them as prospects! – Influencers (especially bloggers) are more likely to be on Twitter
  38. 38. TM Twitter Gives You “Social 6th Sense” • Common Craft video: “What happens between blog posts & e-mails.” • Hence, I describe it as: – The most intimate of Social Media applications – Platform for connecting/building relationships – Growing like the early days of the internet; not a fad & companies jumping on it – A huge, international “cocktail party” • “cocktail party effect” = can hear mentions of you
  39. 39. TM How Market Your Company at Cocktail? • DON’T be pushy salesman! • DON’T be “card ninja” • DO: – Find the people who fit your target audience – Join the conversation & add something interesting & relevant when appropriate – (Be authentic and helpful) – Invite most promising new contact to coffee – Let them ask YOU what you do (softest sell!)
  40. 40. TM Social Marketing = Cocktail Marketing! • But you’re blind – All you can do is listen to find target audience • & must approach more carefully – Some folks may not understand what they said on Twitter is available publicly • Otherwise very similar: – Be authentic and helpful – Be responsive and not pushy – Be interesting & relevant to your audience!
  41. 41. TM Why should your biz use Twitter?
  42. 42. TM Brand Perception • Your brand doesn’t belong to you now – People talk about your business – This drives perception of your brand! – PARTICIPATION can influence perception – Non-participation may hurt brand
  43. 43. TM Relationships & Buzz • Twitter drives Buzz (& Rumors) – Easy connectivity & sharing drives virality – Transparency & engagement can either defuse rumors or help fan the viral growth • Establishing rapport with influencers can drive the shift more quickly – Friends > likely to help you or defend you – Squash rumors before they get big – Your message gets to more people faster
  44. 44. TM Not the Solution to Everything • Content is still King – Without good content, hard to get buzz • Transparency & authenticity are key – Participating in social media can help create confidence, but still fragile • “Lipstick on a pig” – Product must be good & reputable, or social media will hurt not help
  45. 45. TM Why Twitter? Why NOT?! • You can start with a limited amount of time… in fact, start by listening! – Search for your keywords in Austin at: (see next slide) – If you don’t get any results, try broader or different keywords – If you still don’t get any results, there may not be many conversations about that topic yet (Setting up automated e-mails when anyone mentions you or your competitors or keywords is 1 of my products - Ricardo)
  46. 46. TM Using • Put in your keywords and pick a radius around your city
  47. 47. TM Sample Results • Searched for “plumber” around Austin: – Results only visible for 12 days – Updates you if any new tweets appear while viewing
  48. 48. TM So, why use Twitter? • It’s free • It’s big & growing, and it’s open – Open means you can listen to almost everyone (like the “cocktail party effect”) • It’s where the influencers are • It doesn’t have to take a lot of time & most importantly… • Depending on your biz, you can find new / connect with more customers more deeply
  49. 49. TM Why should small businesses use Facebook?
  50. 50. TM Facebook not just popular, sticky • Twitter like the radio, FB = snail mail – Twitter very timely, but fleeting – People connect with fewer people on FB, and review all connections’ updates when log in • Many applications, much time spent – Facebook is most popular photo sharing site – Social gaming, other apps very popular
  51. 51. TM How to use Facebook! Questions? Fan Pages!
  52. 52. TM How to setup a Facebook Fan Page
  53. 53. TM How to setup a Facebook Fan Page
  54. 54. TM Facebook Fan Page Extras!
  55. 55. TM Facebook Fan Page Applications
  56. 56. TM Slideshare within Facebook
  57. 57. TM Slideshare Continued!
  58. 58. TM Slideshare in a Fan Page!
  59. 59. TM Fans
  60. 60. TM
  61. 61. TM Don’t have to do this alone!
  62. 62. TM Google your name and your company!
  63. 63. TM People Search / Company Search Brands are not just for companies anymore. We all have our own unique personal brand!
  64. 64. TM Write a Bio! Short and Sweet….. Elizabeth is not just your average Austin girl. As a Business Detective focused on determining why customers don't buy products or services or finds waste through inefficient operations. She focuses on understanding the customer perspective and bringing that to businesses. Additionally, she founded EQ Consultants Group, LLC. is a City of Austin certified woman minority owned business. Currently, she independently consults on a variety of topics, which include social media, product management, marketing, as well as government procurement. She was the 2010 sponsors lead for ProductCamp and actively volunteers as a Social Media Ambassador for the Greater Austin Hispanic Chamber of Commerce (GAHCC), and attends a variety of other Austin business and tech events. Also, Elizabeth taught herself web development, SEO, and Social Media. In her limited spare time, she also is an avid glider pilot, scuba diver, and competes in local triathlons.
  65. 65. TM LinkedIn – Overlooked yet Powerful
  66. 66. TM Powerful Profiles Get Attention
  67. 67. TM Companies have Profiles also!
  68. 68. TM Don’t miss opportunities
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  71. 71. TM Connect with Colleagues!
  72. 72. TM Always write a note!
  73. 73. TM Get Recommended!!
  74. 74. TM Groups – Participate!!! Can Participate in up to 50 groups!
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  76. 76. TM Answer Questions!
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  78. 78. TM
  79. 79. TM Enhance your profiles with Applications
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  83. 83. TM Careful: Only accept/send invites from/to people you know
  84. 84. TM Questions?