Simon Brown - How do you build a successful business case for compliance?

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Simon Brown, Head of Learning Transformation at Lloyds Banking Group presented at LearningNow on 1st May 2013. One of L&D’s leading figures with a wide range of experience working for top organisations, Simon shared how to build a strong business case for compliance training, based on his recent experience at Lloyds Banking Group in transforming the learning function.

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Simon Brown - How do you build a successful business case for compliance?

  1. 1. How do you build asuccessful business case forcompliance?Simon BrownHead of Learning TransformationLloyds Banking Group@epictalk @towardsmaturity #LNcomply
  2. 2. The Lloyds Banking Group journeyTransforming the learning function• UK’s largest retail and commercial bank• Over 30 million customers, including 22 million currentaccount customers• International presence across 30 countries• Operating a multi-brand strategy, including Lloyds TSB, Bankof Scotland, Halifax, Scottish Widows and Cheltenham &Gloucester• C. 100,000 Colleagues• Biggest private shareholder base in the country@epictalk @towardsmaturity #LNcomply
  3. 3. The Lloyds Banking Group journey2010 baseline• Close to 1,000 people involved in learning including over 500training deliverers• Delivery of 5 days training per colleague• Over 7,000 courses in the catalogue• Over 1,300 learning suppliers (reduction from 2,196 in 2008)• Only 20% e-learning• No common structure for curricula and aligning learning to roles• Multiple competency and capability frameworks• No single learning demand plan• Spend of over £100m@epictalk @towardsmaturity #LNcomply
  4. 4. The Lloyds Banking Group journeyBy end of 2012... a transformed function Close to 1,000 450 people involved in learning including over 500250 training deliverers Delivery of 5 6.9 days training per colleague Over 7,000 2,000 courses in the catalogue Over 1,300 35 learning suppliers, KnowledgePool as SLP 20% Over 50% e-learning No One common structure for curricula and aligning learning to roles Multiple One Group-wide capability framework No One single learning demand plan Spend of over £100m Reduction of over 20% in 2013@epictalk @towardsmaturity #LNcomply
  5. 5. The Lloyds Banking Group journeyBy end of 2012... a transformed function Achieved through: Implementing Academies and group-wide capabilities Curricula rationalisation Outsourcing New content and delivery approaches New technology New learning operating model and processes@epictalk @towardsmaturity #LNcomply
  6. 6. The Lloyds Banking Group journeyThe business case for change Business case for overall Transformation built on cost savingsachieved through: removing duplication moving to e-Learning Improving efficiency and better buying reducing total FTE Business case for content conversion / development built on: Lower cost to deliver Lower time to complete Improved quality / effectiveness@epictalk @towardsmaturity #LNcomply
  7. 7. Addressing mandatory trainingDefining the challenge• High priority and highly visible area of training• Significant volumes and costs• Considerable duplication – c. 700 items in the catalogue onhealth and safety• Complexity and variety of needs across businesses – ‘group-wide’vs. ‘business-specific’• Varying quality and format• Opportunity to demonstrate change in approach to e-learning• Ability to improve effectiveness of reporting• Increased external scrutiny@epictalk @towardsmaturity #LNcomply
  8. 8. Addressing mandatory trainingShaping a solution• Engage all stakeholders• Get commitment to overhaul approach and coordinate at grouplevel• Agreed group-wide curricula and quarterly schedule• Change model for training• Utilise a diagnostic to focus effort on where it matters• Increase pass rate requirement to 100%• Prove effectiveness and value@epictalk @towardsmaturity #LNcomply
  9. 9. Addressing mandatory trainingLessons learnt• Make sure all key stakeholders engaged – Risk, HR, Policy Owners,Control Functions• Don’t underestimate effort of embedding new processes• Ability to report is critical• Get the governance right• Ensure consistency• Simpler for user = more complex behind the scenes• Future – prove that saved time and transform more of curricula@epictalk @towardsmaturity #LNcomply
  10. 10. Thank youSimon BrownHead of Learning TransformationLloyds Banking Group@epictalk @towardsmaturity #LNcomply

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