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Putting the smart into
smart phone learning
Performance Support
Session 309

Ruth Haddon

Chief Operating Officer
Epic Lea...
Introduction
Moving to
Moving to
mobile

mobile

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on tw...
@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
We learn by
doing

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
We love to
talk

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
And to
search

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
On the job
support
Where do we learn
anyway?

@epictalkUSA @rahaddon

For all the latest news, insight and resources follo...
1

2

3

Integrate

Filter

Represent

At time of need

Explicit

Whenever

Language
simplification

In the right place
Ta...
The 5
moments
of learning
need

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitte...
5 moments of learning need
1.
2.
3.
4.
5.

Learning for the first time
Learning more
Remembering and applying
Learning whe...
1

2

3

Ability

Motivation

Triggers
Reminders
Sidekicks
Job aids
Support embedded
into software

Classroom courses
e-le...
How can we
deliver
mobile
performance
support?

@epictalkUSA @rahaddon

For all the latest news, insight and resources fol...
1. Performance support resources

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twit...
What’s possible?

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Types of resources

Diagnostic tools

Quick
reference

Job aids

How to guides

@epictalkUSA @rahaddon

For all the latest...
Types of resources

IMAGE OF THE REME
DIAGNOSTIC NEEDED
IC to send link

Quick
reference

Needs to be an
image of a
video ...
Media types

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
2. Helping people find resources
support portals & structures

@epictalkUSA @rahaddon

For all the latest news, insight an...
Custom portal – task based structures

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on...
Intranet – company wide

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Supporting leaders implement change

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on t...
Portal layer
gathering existing material

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us...
3. Mobile delivery
Performance support apps

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow...
Ministry of Defence
Training and mobile support

@epictalkUSA @rahaddon

For all the latest news, insight and resources fo...
Mobile fault finding support
Vehicle mechanics

@epictalkUSA @rahaddon

For all the latest news, insight and resources fol...
Just in time mobile job aid
SBAR

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twit...
NHS pain control
Build your own mobile support

@epictalkUSA @rahaddon

For all the latest news, insight and resources fol...
Transfer

Ensuring the
effectiveness of formal
training

@epictalkUSA @rahaddon

For all the latest news, insight and reso...
Forgetting curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Propping up the forgetting
curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
An
integrated
training
strategy

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitt...
What does
the future
hold?

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Contextual performance support

Next
appointment:
Mike

Meeting
checklist

Flights
Negotiation:
Top tips
@epictalkUSA @rah...
Tin Can

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Google glasses slide

Google Glass
@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twi...
Smart watches
@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
In summary
Mobile Performance support
Consider
Is good
for

Support
it with

Ensuring
transfer of
training
Supporting
new ...
Want to
know
more?

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Questions
@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter
Thank you
Rhaddon@epiclearninggroup.com

@epictalkUSA
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Putting the smart into smart phone with performance support

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Ruth Haddon presented this session at DevLearn 2013.

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Putting the smart into smart phone with performance support

  1. 1. Putting the smart into smart phone learning Performance Support Session 309 Ruth Haddon Chief Operating Officer Epic Learning Inc,
  2. 2. Introduction
  3. 3. Moving to Moving to mobile mobile @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  4. 4. @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  5. 5. We learn by doing @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  6. 6. We love to talk @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  7. 7. And to search @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  8. 8. On the job support Where do we learn anyway? @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  9. 9. 1 2 3 Integrate Filter Represent At time of need Explicit Whenever Language simplification In the right place Task support Task processing @epictalkUSA @rahaddon Easy to understand Not too much Metaphor For all the latest news, insight and resources follow us on twitter
  10. 10. The 5 moments of learning need @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  11. 11. 5 moments of learning need 1. 2. 3. 4. 5. Learning for the first time Learning more Remembering and applying Learning when things change Learning when things go wrong @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  12. 12. 1 2 3 Ability Motivation Triggers Reminders Sidekicks Job aids Support embedded into software Classroom courses e-learning Multi-device learning Persuasive / Social Technologies @epictalkUSA @rahaddon For all the latest news about the event follow us on twitter @epictalk and use the hashtag
  13. 13. How can we deliver mobile performance support? @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  14. 14. 1. Performance support resources @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  15. 15. What’s possible? @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  16. 16. Types of resources Diagnostic tools Quick reference Job aids How to guides @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  17. 17. Types of resources IMAGE OF THE REME DIAGNOSTIC NEEDED IC to send link Quick reference Needs to be an image of a video with a person in it How to guides @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  18. 18. Media types @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  19. 19. 2. Helping people find resources support portals & structures @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  20. 20. Custom portal – task based structures @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  21. 21. Intranet – company wide @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  22. 22. Supporting leaders implement change @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  23. 23. Portal layer gathering existing material @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  24. 24. 3. Mobile delivery Performance support apps @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  25. 25. Ministry of Defence Training and mobile support @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  26. 26. Mobile fault finding support Vehicle mechanics @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  27. 27. Just in time mobile job aid SBAR @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  28. 28. NHS pain control Build your own mobile support @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  29. 29. Transfer Ensuring the effectiveness of formal training @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  30. 30. Forgetting curve Series 1 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
  31. 31. Propping up the forgetting curve Series 1 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
  32. 32. An integrated training strategy @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  33. 33. What does the future hold? @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  34. 34. Contextual performance support Next appointment: Mike Meeting checklist Flights Negotiation: Top tips @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  35. 35. Tin Can @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  36. 36. Google glasses slide Google Glass @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  37. 37. Smart watches @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  38. 38. In summary Mobile Performance support Consider Is good for Support it with Ensuring transfer of training Supporting new learning on the job @epictalkUSA @rahaddon Timing Flexible resources Portals Integration with existing software Connectivity Tracking (or not!) Phone features For all the latest news, insight and resources follow us on twitter
  39. 39. Want to know more? @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  40. 40. Questions @epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
  41. 41. Thank you Rhaddon@epiclearninggroup.com @epictalkUSA

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